Ryanair says sorry
No frills airline Ryanair has apologised to passengers it left stranded two weeks ago at Rijeka Airport. The incident occurred when Ryanair cancelled its flight from Rijeka to Stockholm due to strong winds en route, only for its jet to depart two hours later without any passengers. Those booked on the flight claim they were not offered alternative transportation and had to pay up to 1.000 euros to find their own way home. Ryanair's Head of Communications, Stephen McNamara, said, “Ryanair has sincerely apologised to passengers and offered them to switch to the next available flight”. However, the next flight was three days away since Ryanair operates two weekly flights between the Swedish capital and Rijeka.
Some passengers were forced to take a taxi to Trieste, where they caught a train to Treviso and finally went by plane back to Sweden. The Swedish Consumer Agency, Konsumentverket, slammed Ryanair for its conduct. It said the airline was required to offer help with finding passengers alternative transport and provide them with food and accommodation. However, McNamara says the airline did just that, “Passengers who experienced additional accommodation or meal expenses, as a result of this cancelation, should send copies of all receipts to Ryanair for refund. Ryanair also immediately emailed passengers information to allow them to change their flight free of charge via Manage My Booking, or via our reservation agents”. Passengers on the affected flight claim they had no luck reaching the airline.
The PR disaster was another in a line of incidents which have occurred this month at the low cost carrier. They include Spanish and Irish authorities launching investigations into the airline’s fuel policy and Ryanair CEO labelling passengers who forget to print their boarding passes as "idiots”. Last Thursday holidaymakers were left high and dry when a Ryanair flight from Mallorca was diverted to Glasgow Airport, due to flooding at Prestwick Airport. Passengers were abandoned by Ryanair staff and forced to find their own way home. The two airports are 45 kilometres away from each other.