|Croatia Airlines and Adria Airways hit top ten at Skytrax awards|
For a third year in a row, Croatia Airlines and Adria Airways have found themselves amongst Europe’s best airlines. At the World Airline Awards, hosted by Skytrax, at the Farnborough International Airshow yesterday, both the Croatian and Slovenian national carriers made it into the top ten best airlines in Eastern Europe. Croatia Airlines was voted Eastern Europe’s fourth best airline, while Adria settled at number seven. As a result, the two maintained the same positions they held last year. In the process, they managed to beat the likes of ČSA Czech Airlines, Poland’s LOT and TAROM Romanian Airlines. Russian-based carriers faired extremely well with Aeroflot awarded the title of Eastern Europe’s best followed by Transaero and S7 in third place. Croatia Airlines was followed by ČSA and Wizz Air. For the first time, Adria was also voted among the top ten in the category for best European regional airline, coming eight, ahead of Cyprus Airways and Estonian Air, while Aegean Airlines was named the best regional carrier. Furthermore, Croatia Airlines made it in the top 100 airlines in the world, taking 99th place, up from 102nd position last year.
The World Airline Awards are the most prestigious within the aviation industry and are given out based on passenger experience. The survey operated online between August 2013 and May 2014, during which time 18.85 million customer surveys were completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards, across different survey form entry options. The survey covers full service and low cost airlines. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service. According to Skytrax, among EX-YU nationalities, only Croats, Serbs and Slovenes voted.
Overall, Turkish Airlines was once again named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was runner up for best alliance in the aviation industry, outperformed by Oneworld. Cathay Pacific Airways was named the world’s best airline, taking the title over from last year’s winner Emirates. This year marked only the third time any airline from the EX-YU region made it into the awards list and the first time a carrier from the region was featured in two categories.