Wednesday, July 16, 2014

Croatia Airlines and Adria amongst Europe’s best

Croatia Airlines and Adria Airways hit top ten at Skytrax awards

For a third year in a row, Croatia Airlines and Adria Airways have found themselves amongst Europe’s best airlines. At the World Airline Awards, hosted by Skytrax, at the Farnborough International Airshow yesterday, both the Croatian and Slovenian national carriers made it into the top ten best airlines in Eastern Europe. Croatia Airlines was voted Eastern Europe’s fourth best airline, while Adria settled at number seven. As a result, the two maintained the same positions they held last year. In the process, they managed to beat the likes of ČSA Czech Airlines, Poland’s LOT and TAROM Romanian Airlines. Russian-based carriers faired extremely well with Aeroflot awarded the title of Eastern Europe’s best followed by Transaero and S7 in third place. Croatia Airlines was followed by ČSA and Wizz Air. For the first time, Adria was also voted among the top ten in the category for best European regional airline, coming eight, ahead of Cyprus Airways and Estonian Air, while Aegean Airlines was named the best regional carrier. Furthermore, Croatia Airlines made it in the top 100 airlines in the world, taking 99th place, up from 102nd position last year.

The World Airline Awards are the most prestigious within the aviation industry and are given out based on passenger experience. The survey operated online between August 2013 and May 2014, during which time 18.85 million customer surveys were completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards, across different survey form entry options. The survey covers full service and low cost airlines. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service. According to Skytrax, among EX-YU nationalities, only Croats, Serbs and Slovenes voted.

Overall, Turkish Airlines was once again named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was runner up for best alliance in the aviation industry, outperformed by Oneworld. Cathay Pacific Airways was named the world’s best airline, taking the title over from last year’s winner Emirates. This year marked only the third time any airline from the EX-YU region made it into the awards list and the first time a carrier from the region was featured in two categories.

31 comments:

  1. Is there Air Serbia on the list? Btw., congrats Adria and Croatia!

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  2. To be honest, there are couple things that will prevent Air Serbia from being on the list.. first service needs to become consistent in all elements, which means on time, catering, Airbusees ... then it will just need time for people to learn about it.

    How soon this will happen, well god knows...

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    1. When the feedback was taken, Air Serbia was still mostly known as Jat Airways. Air Serbia as you say still has a long way to go, but having said that they have come a long way as well. Always a next year.

      Congratulations to both JP and OU for doing well to make it on the list.

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    2. Yeah don't bet on that. Etihad and all its alliance partners (including Air Serbia) do not ''participate'' (if that is even possible) in Skytrax since June of this year.

      Etihad got into an ugly dispute with Skytrax... http://www.thenational.ae/business/industry-insights/aviation/etihad-airways-withdraws-from-skytrax-awards-scheme

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  3. No Air Serbia? And so many satisfied passengers. So superior service?

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    1. Skytrax would deserve one star if someone would review them for their work. Just google it up, complaints are everywhere.
      Just to illustrate how unprofessional they are, go to their web site and click on "airline rating" then "6-star". It's July 2014 and they still have announcement for "Watch this space in July 2013". Who are they to judge others when they can't clean up their own act?

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  4. Air Serbia needs to join an alliance if they want to survive. Preferably Oneworld.

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    1. Air Serbia is already technically in an alliance - the Etihad Equity Alliance. It may not be the main 3, but consolidation, codesharing and cooperation has yet to be put in place to notice anything special. As well, being in an alliance does not mean they will do better, as was the case with Malev, who btw happened to be in Oneworld.

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    2. You dont have to troll about oneworld evrry day. You did it yesterday ;) And do you really think Air Serbia will not be in Etihad Aliance... Hiw stupid can you be...

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  5. Emirates od 27.10 Dubai - Budapest - Dubai sa A330-200 svakodnevno

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  6. OT: breaking news - http://faktor.mk/archives/115537?utm_source=rss&utm_medium=rss&utm_campaign=odluka-makedonija-kje-dobie-nacionalen-avioprevoznik

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  7. From today official - flyDubai - from Dubai to Sarajevo and Zagreb !!!!

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    1. Here are the details:

      Dubai - Sarajevo from 08 DEC: http://tesdfdfd.blogspot.com/2014/07/flydubai-dubai-sarajevo.html
      Dubai - Zagreb from 16 DEC: http://tesdfdfd.blogspot.com/2014/07/flydubai-dubai-zagreb.html

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  8. In the context of this reward: http://www.blic.rs/Vesti/Svet/480966/DRAMA-U-AVIONU-Histericni-stjuard-zbog-macke-pretio-putnici-hapsenjem

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    1. Ova putnica je na kraju uvidjela da je pretjerala i da je kabinsko osoblje samo bilo zabrinuto za sigurnost putnika u svakom trenutku leta te se javno ispričala kompaniji na mogućoj šteti koju je svojom ishitrenom izjavom eventualno prouzročila ugledu kompanije. Croatia je u znak dobre poslovne prakse također uputila ispriku putnici.

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  9. Congratulations to both Croatia and Adria. To get those awards you have to provide good and reliable service to ALL passengers on ALL flights WHOLE year. I am sure that Air Serbia will manage this in upcoming months and find itself on this list next year.

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  10. Turkish Airlines, Europe best airline great and professional service. Cabin crew welcomes you with a smile, gives you a lovely treatment. This is why i voted TK. I fly 63 times in the year out of ZAG. I have tryed many other options but no one can deliver TK`s offer.

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    1. Are you in the real world?!! Or you are their PR agent maybe? I know that in Zagreb you do not have such a huge choice, but have you ever tried Qatar Airways? TK has been known for its incosistent service and i just don't believe Zagreb is the route where they make their best. Man, you're either on mushrooms or a liar. There is a reason why TK is so far from obtaining a 5 star rating. Besides, i can't but not to wonder how in the world can a Middle-eastern airline be called Europe's best.

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    2. Turkey is in Europe, whether your racist brain accepts this or not. Hence, TK is a European airline that clearly leaves good impressions on its passengers. MEB3 are better and they do better on global rankings. Easy as that.

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    3. You moron, have you looked at the map?

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  11. If ADR and CTN are that good, why don't they have a surge in passenger numbers, expanding route network or growing fleet like Air Serbia does? Why hasn't anyone in the airline community recognized their value and made a bid to buy them rather than having failed privatisation attempts being hailed as a great success? Why is CTN in such a low financial state despite having ZAG chasing away low-cost airlines to protect it and having a much larger potential market than Air Serbia with airports such as PUY, SPU, ZAD, DBV, RJK ideal for charter flights? Where is the cash flow from all that success? Being ranked in top 10 airlines in Eastern Europe must be a dream of any airline!

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    1. I see you haven't been following this site for a very long time.

      - Adria added two new nextgen CRJ900s this year and ordered another 2
      - Croatia Airlines ended 2013 with a profit
      - Adria added flights to Warsaw, Lodz and Prague this year and introduced flights from Tirana to Frankfurt
      - Adria will finish 2014 with a profit
      - Zagreb did not chase low cost airlines. Except for Easyjet suspending its only destination from ZAG other low cost airlines like Fly Dubai are introducing them.
      - Air Serbi/Jat hasn't invested in their fleet for 20+ years so its natural it has leased 10 aircraft all at once. Adria and Croatia have progressively renewed their fleets over the past two decades and don't need massive orders.
      - I don't think it's a "dream" but it is very much welcomed. I'm sure Air Serbia will make it there one day.
      - Just like Croats act jelous about certain topics regarding Air Serbia you are doing the same now. Stop being a child and accept some facts.

      Congratulations to both Adria and Croatia Airlines from Belgrade

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    2. You still haven't answered why nobody wants to buy or invest in those companies? Good companies tend to list on the stock market where their stock price rises mirroring their value. They also tend to have investors lining up to them wanting a piece of the action. If what you say was true than Etihad or somebody else would have bought CTN and ADR a long time ago. In a free market system successful companies are almost never 100% state owned. Further more, Air Serbia A319 and A320 are newer than CTN ones. The fact that a aircraft is leased or not isn't a indicator of an airlines strength but an indicator of the financial structure of a company. When you decide to lease instead to buy any piece of hardware, you enlarge your financial leverage meaning your money is more effective when you borrow a part of the funds needed. So, when you own all of your aircraft, your financial structure is safest but also most ineficient. If you lease all of the aircraft you operate, your finanicial structure is weakest (most risky) but your eficiency is max.

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    3. I'm not saying that Adria or Croatia Airlines are glorious airlines and an example of a successful business. That's why they can't find a buyer. I was simply responding to the things you wrote, 98% of which was false because you have sour grapes about the fact that Air Serbia isn't on this list of airlines. JP and OU also have most of their fleet leased. I was just saying that you can't expect them to lease 10 planes in one year like Air Serbia because they have been modernising and expanding their fleet throughout their history unlike Jat in the past 20 years. And Croatia was profitable in 2013 and Adria will be in 2014. That's not my prediction or hopes its from their financial results which you can find on the internet yourself if you don't believe me.

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    4. And I just want to add that I am Serbian weather you believe me or not and that I would be very happy if Air Serbia made it on this list. It didn't and rightfully so. The airline is on the right track but has lots of problems and many mistakes. Some of the postings they have recently made in the top of their management reminds me more of the past 2 years of Jat than of a well run business. People with very questionable results or people with absolutely no experience have been brought in. Also their PR department is a complete disaster illustrated by delays two days ago caused by a bird strike. Their ground handling is disastrous as well. They should worry less about whether a Jat sign has been taken off the catering trolley and more about scheduling, service (which on short haul flights is absolutely the industry average or even below, longer flights are good) and finances.

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    5. Air Serbia leasing 10 aircraft means that they have chosen a rapid growth strategy and a soft financial structure with high financial leverage factor. Risky, but should give them good results quickly. Quality of service and punctuality aren't the top issues now. That is good proactive management both CTN and ADR lack. Buying a new aircraft once in a while does not necessarily mean it's a good choice. Slim profits aren't that different from a loss. Per example, Gorenje has a profit of 100.000 EUR but had costs of nearly 1.100.000.000 EUR. So, being nominated by Skytrax in this category doesn't make them any better than Air Serbia in any key factors.

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  12. There is more transparency in Etihad-JAT deal than in the way Skytrax operates. They are not a public company, so their numbers are hidden. They do accept payments from airlines for audits, which indicates conflict of interest. Customer reviews are being moderated, which can be used to tailor outcomes.

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  13. Па логично је да "Ер Србије" нема на листи јер је почела са радом у октобру, још има времена да би могли да оцењују рад наше компаније!

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