|Air Serbia to offer in-flight Internet access|
Air Serbia is expected to roll out wireless Internet access on board its Airbus fleet this year, according to local media reports. The new service will allow passengers to connect their devices onto an on board hotspot, providing them with access to surf the Internet mid air. Initial contact between the Serbian carrier and maintenance companies are underway regarding the implementation of the new service. Therefore, Air Serbia would become the first airline in the former Yugoslavia to provide wireless Internet on board its aircraft.
Air Serbia’s CEO, Dane Kondić, has previously said that the airline will put an emphasis on customer service in 2015. “During the year ahead, we will continue to improve our inflight and on ground experience, with new innovations already in development. These will dramatically raise the competitive bar, as we remain focused on becoming the region’s leading airline”, Mr. Kondić said. A growing number of European carriers offer Wi-Fi Internet access on board a select number of their aircraft. Some of them include British Airways, Lufthansa, Air Berlin and Turkish Airlines. The product is widely available in the United States as well as the Middle East, with Air Serbia’s part-owner Etihad also offering the service on selected routes.
Meanwhile, the internationally acclaimed “AirlineRatings” website has upgraded Air Serbia’s safety and product rating. The Serbian carrier has received six out of seven stars for safety, joining B&H Airlines and Croatia Airlines as the only two other carriers from the former Yugoslavia to enjoy top marks in almost all categories. Furthermore, Air Serbia has received a five out of seven star product rating, the highest in the region. “We are committed to the full service concept, having placed great emphasis on our products and services as being the key differentiators against our competitive set. We are particularly pleased to be recognised by ‘AirlineRatings’ for these two essential components. Such recognition by experienced industry professionals, provides further proof of the strides we are making at becoming the region's leading airline", Air Serbia said in a statement. "AirlineRatings" is the first website to independently rate airlines on safety. The company’s rating system is endorsed by the International Civil Aviation Organisation (ICAO) and rates 449 carriers.