|Croatia Airlines and Adria Airways hit top ten at World Airline Awards|
For a fourth year in a row, Croatia Airlines and Adria Airways have found themselves among Europe’s best airlines. At the World Airline Awards, hosted by Skytrax, at the Paris Airshow yesterday, both the Croatian and Slovenian national carriers made it into the top ten best airlines in Eastern Europe. Croatia Airlines was voted Eastern Europe’s fourth best airline, while Adria came eighth. As a result, the Croatian carrier retained its position from last year, while its Slovenian counterpart moved down one place. In the process, the two managed to outperform the likes of Wizz Air, TAROM and Rossiya Russian Airlines. Russian-based carriers faired extremely well with Aeroflot awarded the title of Eastern Europe’s best, followed by Transaero and S7 in third place. Croatia Airlines was trailed by LOT Polish Airlines and ČSA. Adria was also voted among the top ten in the category for best European regional airline, coming eighth, ahead of Olympic AIr and Estonian Air. Ultimately, Aegean Airlines was named the best regional carrier. Wizz Air settled for fifth place as the continent’s best low cost airline.
Unlike last year, no carrier from the former Yugoslavia was ranked among the world’s top 100 airlines. Croatia Airlines, which came 99th in 2014, failed to make the list this year. Neither Air Serbia nor Montenegro Airlines were featured among the several dozen categories. However, Air Serbia’s alliance partners fared well. Its part-owner Etihad Airways took out the award for best first class product and first class catering. Air Seychelles was ranked as the 63rd best airline in the world and second best in Africa, while Jet Airways and Alitalia were fourth best in their respective regions. Earlier this year, Skytrax named the world’s best airports, with Belgrade and Skopje ranking fifth and ninth in Eastern Europe respectively.
The World Airline Awards are the most prestigious within the aviation industry and are given out based on passenger experience. The survey operated online between September 2014 and May 2015, during which 18.89 million customer surveys were completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. The survey covers full service and low cost airlines. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 carriers, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.
Overall, Turkish Airlines was once again named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was runner up for best alliance in the aviation industry, outperformed by Oneworld. Qatar Airways was named the world’s best airline, taking the title over from last year’s winner Cathay Pacific. Air France was the industry's most improved. This year marked only the fourth time any airline from the EX-YU region made it into the awards list and the second time a carrier from the region was featured in two categories.