Wednesday, June 17, 2015

Croatia Airlines and Adria among Europe’s best

Croatia Airlines and Adria Airways hit top ten at World Airline Awards

For a fourth year in a row, Croatia Airlines and Adria Airways have found themselves among Europe’s best airlines. At the World Airline Awards, hosted by Skytrax, at the Paris Airshow yesterday, both the Croatian and Slovenian national carriers made it into the top ten best airlines in Eastern Europe. Croatia Airlines was voted Eastern Europe’s fourth best airline, while Adria came eighth. As a result, the Croatian carrier retained its position from last year, while its Slovenian counterpart moved down one place. In the process, the two managed to outperform the likes of Wizz Air, TAROM and Rossiya Russian Airlines. Russian-based carriers faired extremely well with Aeroflot awarded the title of Eastern Europe’s best, followed by Transaero and S7 in third place. Croatia Airlines was trailed by LOT Polish Airlines and ČSA. Adria was also voted among the top ten in the category for best European regional airline, coming eighth, ahead of Olympic AIr and Estonian Air. Ultimately, Aegean Airlines was named the best regional carrier. Wizz Air settled for fifth place as the continent’s best low cost airline.

Unlike last year, no carrier from the former Yugoslavia was ranked among the world’s top 100 airlines. Croatia Airlines, which came 99th in 2014, failed to make the list this year. Neither Air Serbia nor Montenegro Airlines were featured among the several dozen categories. However, Air Serbia’s alliance partners fared well. Its part-owner Etihad Airways took out the award for best first class product and first class catering. Air Seychelles was ranked as the 63rd best airline in the world and second best in Africa, while Jet Airways and Alitalia were fourth best in their respective regions. Earlier this year, Skytrax named the world’s best airports, with Belgrade and Skopje ranking fifth and ninth in Eastern Europe respectively.

The World Airline Awards are the most prestigious within the aviation industry and are given out based on passenger experience. The survey operated online between September 2014 and May 2015, during which 18.89 million customer surveys were completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. The survey covers full service and low cost airlines. More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 carriers, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.

Overall, Turkish Airlines was once again named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was runner up for best alliance in the aviation industry, outperformed by Oneworld. Qatar Airways was named the world’s best airline, taking the title over from last year’s winner Cathay Pacific. Air France was the industry's most improved. This year marked only the fourth time any airline from the EX-YU region made it into the awards list and the second time a carrier from the region was featured in two categories.

72 comments:

  1. What a joke of an awards. THY best european airline with sooo many incidents in one year, not to mention chaos of flying through IST. No ASL in top 10 regional or top 100 worldwide, when it has service atleast comparable to THY on narrowbodies. CTN fourth based on what??? Cheese and olives they serve on their flights?

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    1. Calling Turkish a "European Airline" is a joke and an assault on the intellect. I am surprised that Etihad was even reviewed, following their recent spat with Skytrax. As for Air Serbia not being included, well, what can i say, i was expecting the same for Etihad. Air Serbia service is way better than Croatia, Adria or even Aeroflot.

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    2. It is not just about catering or basic service. Ypu can not ignore lost beggage for months, yoz can not have so huge delays, you can not have 28 years old planes, ypu can not be without online check in in 2015 any hope to enter in the best.

      And of course you are blind to that all in case of "nebedka" Air Serbia. Again all world is against you???

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    3. NoLogicInAэrologicJune 17, 2015 at 1:23 PM

      @Aэrologic
      The more you write the more you reveal your true colours. As John Stewart would say, why all this selective outrage? Where is the outrage about Aeroflot and Rossiya being classified as European airlines? Like it or not, IST is in the European continent and that's where TK is based. Get over it. Both countries have territory within the continent of Europe and can therefore be classified as European.

      These results seem to have struck a raw nerve. Toys are out of the pram.

      Need I remind you that it wasn't just the service that was being reviewed?

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    4. ...so if they were based at SAW you'd agree they're a Middle-Eastern airline?

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    5. ASL half European half Arab

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    6. @NoLogicInAэrologicJune 17, 2015 at 1:23 PM

      +1


      spot on, there are nationalist who can't accept their country isn't the best or good at something, and then you have racist/bigots and nationalist who find any excuse to undermine and insult non-white or non christian.

      Sadly, this blog is full of the, Inn NSS and Aerlogic or illogical represent the cream of that segment on this blog.


      haters gonna hate.




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    7. @ 4:27 PM
      Kad vec govorite nekom da je nacionalista zbog istinitog iznosenja da je ASL bolja od ADR i CTN tu je Aэrologic upravu 100%i nista nije nacionalisticki napisano bolje vam je da se sami pre ispitate pre nego sto lazno optuzite neko
      INN-NS

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  2. There is no Seychelles Airlines - Its Air Seychelles.

    Skytrax is a joke and their reputation has been tarnished for a while now, would not give it a second thought. But, OU, JP, congrats if it matters to you!

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    1. I'm assuming if Air Serbia made any of the categories it would have been the most representative survey ever conducted....

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    2. No buddy, nothing to do with JU - Skytrax was marred by scandals for years on end now - its like the FIFA of the airline business. It had credibility once, years ago...

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    3. Skytrax Fail

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    4. @AnonymousJune 17, 2015 at 9:28 AM

      +2

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  3. Wasn't Norwegian the best lowcost in Europe?

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    1. It says in the article Wizz Air was fifth best in Europe.

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    2. Wizz bes LC in Europe? This award is definately big joke...

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  4. http://www.airlinereporter.com/2015/06/air-serbia-shockingly-amazing-economy-experience-turboprop/

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  5. Although I think Skytrax has very little credibility, I will agree that JU has a lot of catching up to do. Good catering and a seperate business cabin on narrowbody planes are nice, but it is kind of a wasted effort in my opinion when the airline has no online check in, ongoing issues with luggage being mishandled, poor airport infrastructure, and the wifi hasn't been introduced into service.

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    1. ...are you saying that CTN has 'better airport infrastructure'? FYI Belgrade was voted fairly well and i can't see your and others obsession with presenting Belgrade as something so terrible. From the pure customer experience level if to take a world average it is above-standard, 3+ out of 5.

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    2. @AnonymousJune 17, 2015 at 12:14 PM

      Of course Croatia has better airport infrastructure, Croatia is in the EU, must adhere to strict criteria, and Schengen criteria, Belgrade airport has larger terminal than Zagreb and other airports in Croatia, momentarily that is, New Zagreb terminal is about to be completed next year Dubrovnik airport in 2018 and new terminal at Split airport has just got a go ahead for new 25500 sqm terminal to be built adjacent to the current 12500sqm terminal. All 3 airports will have world class infrastructure and terminals once completed, I should say EU class, for they'll need to adhere to strict EU rules.

      In every aspect you look at OU is better airline than Air Serbia, these are facts not based on nationalist fervour but on facts supported by international standards and rules applied by international bodies and organizations.

      Some here might hate it, but outside Serbia nobody cares what some nationalist think, facts speak for themselves.

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    3. Aha o tome mozete da sanjate jeste u EU ali nikad necete biti bolji od Srpskog vazduhoplovstva i ASL i BEG koji ima dosad sam isti broj putnika kao vasa najveca 3 Aerodroma.
      INN-NS

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    4. Man do not understand present and future in English 101.

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    5. Skytrax means diddly-sqat to me. My airport and airline experience is based on my needs, not on what others rank as important. For example, if you rent a car in BEG, your car will be parked for you right outside the door. Beat that, Miami! But if you don't speak Serbian and just need a reliable, clean and airconditioned taxi that will not try to rip you off, good luck with that at BEG. For one person BEG could be 5 star experience, for another 1 star.

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    6. Sinko INN ajd u školu matematike učit. Hratska je u prošloj godini imala 7 milijuna putnika. Beograd nije ni blizu tome!

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    7. "In every aspect you look at OU is better airline than Air Serbia"

      hahahahahahaha

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  6. And CTN has all that?

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    1. at least has the online check in

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  7. Skytrax is simply not fair. Their surveys are done online and in english, everybody knows that the majority of ASL's passengers have minimal access to the internet and cannot speak english.

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    1. They do not speak english an have minimal access to the internet? I think this is not true at all. And pls do not pitty the situation.

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    2. LOL!
      I think INN-NS fits that description very well.

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  8. But Skytrax would be fair if ASL would be among mentioned top 10? Looks like it has to make some more immprovemnts to be on the list

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  9. OT: I know that this is not directly linked to aviation, but an interesting article about the "Airport City" development project in Belgrade, that is being constructed on the grounds of the old Belgrade airport, before its relocation to Surcin.

    http://www.b92.net/biz/vesti/srbija.php?yyyy=2015&mm=06&dd=17&nav_id=1005167

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  10. Air Serbia deserves an award for best marketing in the region. They are miles ahead of others. That's why some people think the airline is something amazing when it is actually the European average (far better than Jat Airways was of course). Don't get me wrong, I am no Air Serbia hater but it is true that they do a lot of good marketing. Compared to other ex-Yu airlines at least.

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  11. What about B&H Airlines? How did they rank :D :P joking

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  12. Regarding Air Serbia debate. The airline does have good catering and a good business class but it also lacks some other basic services like online check-in and it sends Aviolet B737s on regular flights way too often. These aircraft were much more comfortable during Jat times because they had a wider pitch whereas now its like a sardine can.A friend of mine was stuck in one to Tel Aviv!

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  13. OK, so that's that : CTN fourth and BEG fifth in Eastern Europe, right ? Congratulations to both, I think it's fair, more or less. It's according to customer's opinions. Skytrax lists means something, still.

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  14. OT: Belgrade Airport to open the refurbished section of Terminal 1, with new passport control crossings, this Saturday.

    Contrary to many naysayers on this blog, the phase 1 construction deadline of 20 June has been honoured, with all work carried out according to the schedule. Looking forward to the upcoming phase 2 expansion.

    http://www.kurir.rs/vesti/biznis/foto-aerodrom-nikola-tesla-pogledajte-kako-izgleda-novi-granicni-prelaz-clanak-1822057

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    1. Naysayer already replied yesterday:

      http://www.exyuaviation.com/2015/06/montenegro-airlines-halts-plans-to-sell.html?showComment=1434474188059#c2393180738235382043

      It is a good sign, first completed work in over a year. Now is not a time to rest on your laurels, with C concourse extension as a key indicator if BEG can cope with more complex projects, hopefully leading up to T3. Good thing is that C extension will be in out the open, so we'll be able to see the progress from the tarmac or parking unlike this "stealth" border crossing project!

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    2. It looks good, but this is just one phase of the T1 project. Like it said a few days ago the entire T1 project will be complete by September so I am looking forward to see how they will upgrade the check in area.

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    3. Vidi se da se polako sve sprema za letove za SADi Kanadu.
      INN-NS

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    4. Da, da, dva kioska za pasošku kontrolu su veliki iskorak ka "letovima za SAD i Kanadu"... Da ne pominjemo da NIKADA nisu bili aktivni svi kiosci na T2 u isto vreme. Jedino što se ovime radi je to da se skraćuje put (peške) onima koji se čekiraju na T1 (WizzAir, čarteri, da li i EasyJet?) do gejtova A. I to je apsolutno sve.

      Ako je i bilo nekoga na ovom blogu ko je bio fan Air Serbia, ova persona je to uspela da mu zgadi...

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    5. Svako poboljsanje na Aerodromu je veliki korak :
      Pa vidi si ciji se komentari najvise brisu u poslednje vreme ne moji da nisam mogo ja da vam zgadim nista.
      A to jeste pomak za letove za SAD i Kanadu.
      INN-NS

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    6. Ne, nema veze sa letovima sa SAD i Kanadu. Ali nema veze ni sa Er Srbijiom, ovo je napravio aerodrom. Nije ni kraće ljudima koji idu na A1, A2, A3.

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    7. This time agree with INN-NS (and Skytrax). Belgrade airport and Croatia Airlines are the stars on Eastern Europe's sky.

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    8. Everything has already been prepared for transatlantic flights. Nice statement : "...every (single) improvement is a big step...". Only planes, certified pilots, licences...are missing. But who cares, in Belgrade everybody is poised to cheer and celebrate long-haul flights.

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    9. Licenca se ceka od direktorata a ETOPS vezbe se rade vec tako a i ASL je spremna .
      INN-NS

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    10. Just as it is said : everything is already done, it is time for celebration ! Cheers !

      Delete
  15. OT: Zagreb airport news


    [Q]
    ALSTEF has been awarded a contract for the design and installation of the Baggage Handling System at ZAGREB Airport, by BOUYGUES BATIMENT INTERNATIONAL CROATIA BRANCH .

    BOUYGUES BATIMENT INTERNATIONAL CROATIA BRANCH is responsible for the construction of a new terminal at Zagreb Airport, operated since 2013 by the consortium MZLZ formed by BOUYGUES BATIMENT INTERNATIONAL, Aéroports de Paris Management, TAV Airports, and a subsidiary of the World Bank.

    The contract awarded to ALSTEF includes :

    - the design and installation of one additional check-in island, with a separate screening line within the existing terminal which recently became operational .

    -the design and installation of a comprehensive Baggage Handling System including automated baggage handling, hold baggage screening and sorting of bags at arrivals and departures. Two new 15-desk check-in islands (with the option of adding two others ), two “Standard 3” screening lines, an automatic sorter, and four baggage delivery lines.

    The works will be completed over a 30 month period, in time for the opening of the new terminal in the last quarter of 2016.[/Q]



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    1. Also forgot to mention, work on new Terminal at Split airport should commence in October this year. Final land issues are being resolved. Also airport is buying off land from private landlords that surrounds the runway to expand the runway and new taxiway. Cost of the entire project is set to be around $80 million. If all goes well the new terminal should be fully operational by mid 2018.

      Capacity of new terminal will be around 3.5 million pax with old terminal Split airport will be able to handle 5 million pax per year, a number Split airport hopes to achieve by 2030.

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  16. Sinko INN ajd u školu matematike učit. Hratska je u prošloj godini imala 7 milijuna putnika. Beograd nije ni blizu tome!

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    1. Pa ne trrebam ja nego vi nazad u skolu posto ne znate da citate .
      INN-NS

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    2. Innsns možemo da pričamo o čemu hoćemo i da hvalimo Beograd do nebesa, ali hrvati imaju mnogo veći stepen razvijenosti industrije... na avijaciju mislim i to je to... Ne znam zašto imaš toliki problem da prihvatiš to.

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    3. Sinko tri hrvatska najveća aerodroma imaju zajedno 5.768.099 putnika. Beograd je imao 4,638,577. To je više od 1.100.000 putnika. I to je isto za tebe?

      I da, Hrvatska nema samo tri aerodroma. Ima ih 9. I svi oni generiraju promet. Bogu hvala da je tako. Što tu nije jasno?

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    4. Some more statistics : Year 2009 : BEG 2.384.077 PAX, ZAG 2.062.242 PAX
      Year 2014 : BEG 4.638.577 PAX, ZAG 2.430.971 PAX,
      so, in 2009 the difference between the two was roughly 320k PAX, while five years later the difference was 2.2 millon PAX.
      Btw, when somebody flies, let's say OW, from ZAG to DBV, is he counted as a separate passenger two times, at both ZAG and DBV ?

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    5. Well connecting pax in BEG are also counted twice. So if I buy a return ticket from Prague to Athens I will be counted in total as 4 pax.

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    6. comparing revenues would be interesting, no matter of counting transfer or domestic pax..

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    7. Connecting passengers are counted twice almost everywhere so it's not a big deal if ZAG & BEG do it.

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  17. Not related to the topic, but with the Paris Air Show in full swing I thought it might be good idea to touch on this two topics:
    1) As of now Bombardier is having a hard time selling anything including the Q400, CS 300 and CS 100. I believe the only deal they signed so far was confirmation of a previous deal with AirBaltic for 13 CS300. A while back a couple of Croatian members where talking about possibility of acquiring CS 100/300 and possibly more Q400. I feel like Croatia Airlines could get a decent deal here (I could be very wrong of course). After all they do have to look into future even if those aircraft are not necessary as of now. Are there any concrete plans for A320 replacement?
    2) On the other hand ATR sales have been going like crazy for the last two days. From what I understood until 2020 they are fully booked and if a new order is made you can get those aircraft from 2021. ASL has 6 ATR of which 3 are ATR 72-200 and will have to be replaced sooner or later. I know EY is doing shopping for all its carriers, but could we see an order for say 4 ATR 72-600? I feel like ASL will just lease some additional ATR 72-500 in the future when they retire the 200's, but it would be interesting to know whether ASL has looked into this option.

    This is just a bit of speculation from my side so please skip if this is not interest of yours.

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    1. You can get 4 ATR 72-600 for 1 A320neo( both more or less 100 million euros). ATR are economical and with 4 ATR and 3-4 daily rotations you hit jackpot.

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    2. ATR just announced a combi at the Paris Air Show. I wonder if JU could benefit from it. 19 cu m of cargo and 44 passengers if I remember correctly.

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    3. Kondic said in an interview to this website that they will be leasing planes in the future because they arrive quicker so I doubt they will be buying planes.

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    4. Would it not be more economical to invest 100 million into 4 planes which you can use at least 20 years free? I find it hard to believe that leasing is cheaper overall. Also its always better to have a few planes in your ownership. If say EY deal with ASL was to collapse, the same fate would happen as with Malev (all planes leased).

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    5. "ATR just announced a combi at the Paris Air Show. I wonder if JU could benefit from it. 19 cu m of cargo and 44 passengers if I remember correctly."
      I believe they are aiming the combi version at the commuter companies of the Oceania where there is a need for cargo but also not as many pax as regular version. ATR combi is ideal for isolated small airports where there is need for delivery of supplies while pax numbers are thin. As for ASL, the issue is that 44 pax is not enough capacity, but also there is no constant need for that much cargo capacity to say Skopje or Ljubljana. From time to time I am s sure there is decent amount of cargo between those cities, but whole year round I highly doubt.

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    6. Not sure if you understood what I was trying to get across. I tried to say that JU might consider supplamenting their existing ATR fleet with a couple combis, not fully replace the existing fleet.

      I think a big problem for JU is that they have a hard time offering competitive transfers because of a lack of frequency and also the minimum time for connections at BEG is too high because all baggage has to be sorted by hand. Some additional combi flights could help increase frequency.

      The regional destinations that have only daily flights, such as Sarajevo, Sofia, and Budapest are not competitive for connections because there is a high chance that the passengers will have an extremely long layover of at least 10+ hours at BEG unless they are connecting to a destination that has many flights per day, such as Tivat.

      Solinair, RAF-Avia, and Swiftair has flights most days to Ljubljana, Sarajevo, Cologne, Sofia, and Budapest, so there is a demand for cargo in the region. Also, JU has a nice little network so they can also transfer cargo into the belly hold on Airbuses.

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    7. Getting like 2 combis would make sense for sure, I initially thought you were talking about replacing the entire fleet with them. Having a double daily flights with an ATR 72-500/600 and then ATR 72 combi to regional destinations (especially SJJ and SKP in my opinion) would be ideal for both the company and the pax.

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    8. Yeah, I should have been more clear.

      And if transatlantic flights are in JU's future, it would be useful to have more cargo feed.

      For most passengers, daily flights or less are good for O/D traffic, and not too much else. Double daily flights are the minimum for good connections. Triple daily is a good benchmark for regional routes, because that allows convinient connections. Four daily flights are ideal, and allow connections to almost every flight. 5+ daily flights start to see diminishing returns, but I don't forsee that happening anytime soon, except perhaps TIV during the summer.

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    9. Nece nikad ASL imati combi varijantu vise se isplati uzeti ATR 72 F ali najveca steta je sto se toga tice da se ne moze promeniti konfiguracija na 733 za kargo verziju , ali jedno od boljih resenja je da EY otvori kargo Hub u LYBE.
      INN-NS

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    10. Pa da, zasto bi AB ili AZ sirili svoje kargo potrebe kada su tu fantasticni JU i BEG.

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  18. Hahahahaha this is ridiculous.
    The only price that was deserved was the station in Amsterdam!!!
    We still miss you Victor Abbott Dos Santos....

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  19. OT: so much about Sky Greece loads:

    Incident: Skygreece B763 near Athens on Jun 14th 2015, loss of cabin pressure
    By Simon Hradecky, created Monday, Jun 15th 2015 21:27Z, last updated Monday, Jun 15th 2015 21:27Z

    A Skygreece Airlines Boeing 767-300, registration SX-BPN performing flight GW-423 from Athens (Greece) to Toronto,ON (Canada) with 33 passengers and 11 crew, was climbing through FL330 about 110nm northwest of Athens when the crew initiated an emergency descent to FL100 due to the loss of cabin pressure. The aircraft returned to Athens for a safe landing about one hour after departure.

    extract from aviation herald.com

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