Saturday, January 9, 2016

Air Serbia and Croatia Airlines top EX-YU safety

Air Serbia and Croatia Airlines score high marks in latest global safety review

Air Serbia and Croatia Airlines have been ranked as the safest carriers in the former Yugoslavia, in an annual and acclaimed global review conducted by “AirlineRatings”. Croatia Airlines scored high marks on safety for a third consecutive year, while Air Serbia improved its standing on 2015. Both carriers received six out of seven stars for their safety procedures, ahead of Adria Airways, which settled for five stars. Montenegro Airlines received a ranking of four stars. With exception to the Serbian carrier, all airlines from the former Yugoslavia held onto their 2015 scores. On the quality front, Air Serbia had the best product, scoring five out of a maximum seven stars. Adria and Croatia Airlines followed suit with four stars, while Montenegro Airlines' product ranking is still pending.

Air Serbia and Croatia Airlines fared well in safety as they both successfully underwent an IATA Operational Safety Audit, are allowed to operate within the European Union, had no fatalities in the past ten years and are endorsed by the United States Federal Aviation Administration (FAA). However, the two airlines failed to receive a perfect score as their countries did not achieve top marks in all eight of the International Civil Aviation Organisation’s (ICAO) safety parameters. The eight ICAO audit parameters that pertain to safety are legislation, organisation, licensing, operations, airworthiness, accident investigation, air navigation service and airports. Serbia scored lower on legislation and airworthiness, while Croatia also received lower scores for legislation, as well as airports. These concerns do not necessarily indicate a particular safety deficiency in the air navigation service providers, airlines, aircraft or airports, but, rather, indicates that “the state is not providing sufficient safety oversight to ensure the effective implementation of applicable ICAO standards”, the regulatory body says. It should be noted that “AirlineRatings” scorecard for EX-YU airlines is based on ICAO's latest audits conducted between 2009 and 2011. Air Serbia improved its result on last year as its home country is now FAA endorsed. On the other hand, Adria's low score is attributed to the fact that Slovenia met only three of the eight ICAO safety parameters. The country scored below the global average in legislation, organisation, accident investigation and airports. Montenegro Airlines is not FAA endorsed and the country met four of the eight ICAO parameters. It scored below average marks on legislation, licensing and accident investigation.

AirlinesSafety
(out of 7)
Product
(out of 7)
Adria Airways★★★★★★★★★
Air Serbia★★★★★★★★★★★
Croatia Airlines★★★★★★★★★★
Montenegro Airlines★★★★Pending

Australia’s Qantas Airways has been declared the world’s safest airline for a third year in a row. Of the 407 airlines surveyed, 148 have the top seven star safety ranking but almost fifty have just three stars or less. There are ten airlines with only one star and these are from Indonesia, Nepal and Surinam. In selecting Qantas as the world’s safest airline, "AirlineRatings" editors noted that over its 95-year history the world’s oldest continuously operating carrier has amassed an extraordinary record of firsts in operations and safety and is now accepted as the industry’s most experienced airline. "AirlineRatings" is the first website to independently rate carriers on safety and the company’s rating system is endorsed by ICAO. The editorial team has won almost forty international and national awards and have also authored or co-authored more than 27 industry books.

48 comments:

  1. Why did Slovenia score so low in the ICAO audit?

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    1. Yeah you wouldn't expect that.

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    2. It took the government 4 months to name the CEO of the Civil Aviation Directorate. So I'm not surprised with the low score since the ICAO parameters concern government bureaucracy.

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    3. Wasn't the Directorate close to suspending Adria's license recently? Can someone explain why?

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    4. Due to the extremely poor financial position.

      Haplek

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    5. Please excuse my following off-topic, but those of you, who understand a bit of German language, might be interested in the interview with Mehmed Muhic, Station Manager in Vienna of the YM-Tuzla-Vienna flights:
      http://www.austrianaviation.net/news-regional/news-detail/datum/2016/01/09/wien-tuzla-mysky-im-interview.html

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    6. Do you mind telling us what he says? :)

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    7. Muhic said:
      the first flight was cancelled because of bad weather, but the following flights were on time; until now they had a load factor about 50%; but other than expeceted insted of students mainly families with small children were the main customers.
      If possible, they would like to change the schedule more to the weekend; no other changes expected at the moment ...

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    8. Those are some great loads! If I remember correctly they are also keeping their fares quite low. It's good that YM stepped in and not OS- they are always outrageously expensive!

      By the way, I tried to book the flights via their website but I can't. Are they selling them via some agency?

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    9. Cinimi mi se da prave gresku sto ne lete Petkom i Nedeljom onda bi imali jos vise punika na vikend.
      INN-NS

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  2. Not surprised about Montenegro Airlines at all. They didn't have a head of safety department for almost a year. Some were even suggesting they would loose their IATA certification over it. They needed time to find the right party candidate for the job.

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  3. Congratulations Air Serbia and Croatia Airlines. I also think the product ranking is correct.

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    1. I also agree. Air Serbia offers a standard economy product in economy (although food is a bit better and you get a menu) and definitely an above average product in business.

      Adria's service has gone down a bit and I'm not a big fan of their "buy a bottle of water from us" policy while their prices are still the same they were before. But their business is product is still ok with nice meals.

      Croatia Airlines' product is standard and hasn't changed much over the years. Seats in economy are quite slim.

      Not sure about Montenegro Airlines since I have never flown with them.

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  4. Admin The quality rating should be 6 instead of 5 in the first paragraph

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    1. Nope it's 5 like it says.

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  5. Sto je sa novim linijama Croatia Airlinesa za Zagreb? Kad ce vise taj Bukurest, Prag?

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    1. Sigurno nece u sred zime.

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    2. Pa neke sluzbene potvrde da krecu s tim od ljeta. Mislim sto cekaju vise? Jos malo pa ce strane kompanije skroz progutati CA u Zagrebu, nije da imam nesto protiv stranih kompanija, cak sto vise jako mi je drago kad dode netko novi, ali neka se i CA malo siri. Vec godinama nisu ni povecali frekvenciju na postojecim linijama kao ni uveli neke nove.
      Ono sto ja smatram da bi trebalo, sto se tice linija:
      1. Povecati Pristinu na svaki dan u tjednu, s tim da preostala 4 leta budu popodne kao, kad i Sarajevo, da se pokupe putnici iz Londona, Pariza, Copenhagena, Dohe itd...
      2. Uvesti Bukurest, ali i Prag da konkurira CSA. S tim da bi mogli malo kasnije staviti let za Prag, a ne onaj ranojutarnji od CSA koji je u 7:30 s polaskom iz Zagreba.
      3. Kako im je prioritet EU, svakako povezati sa direktnim letom za Stockholm i Oslo, Helsinki ne mora biti neki prioritet, mozda samo sezonski.
      4. Svakako Barcelona, Tel Aviv i Atena na year round, ne samo sezonski, kao i da vise maknu stopiranje u Splitu, odnosno Dubrovniku prilikom leta za Rim. Frustrirajuce je raditi stop na takvim kratkim letovima.
      5. Ne bi bilo lose da se uvede i Tirana, jer ima dosta albanske dijaspore u Hrvatskoj, pogotovo u Zagrebu, a i da CA uzme nesto putnika iz albanije za neke relacije. Isto tako Milano Malpensa treba biti medu prioritetima.
      5. Ako nabave jos koji airbus mozda bi mogli malo riskiriati i probati sa Dubai, u suradnji s Emiratesom (znam da Emirates ne bi samo tako nudio codeshare, ali samo karikiram ovo) .
      6. Maknuti bombardier na relaciji za Bruxelles, stvarno
      Je to prelose. Let traje skoro pa 3 sata s tim vragom. Srecom pa Brussels Airlines salje airbus.
      7. Mozda eventualno jos neke povecanje frekvencije na postojecim rutama kao sto je primjerice Pariz jer se biljezi veliki porast putnika za Pariz koliko sam uspio saznati. (To sam saznao prije napada u Parizu, sad ne znam kakva je situacija, no Air France ne bi sigurno bez veze povecao kapacitet za Zagreb)

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    3. Zanimljiva analiza Tim Tam.

      U Croati Airlines-u sve stoji. Svi cekaju da vide koga ce postaviti nova vlada za direktora.

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    4. Ako Croatia vec zeli uzpostaviti let za Svedsku, bolje bi bilo GOT-ZAG. Ovdje ima mnogo vise hrvata nego gore, zar njih stvarno uopste ima oko Stockholma tamo su srbi glavni haha, a takoder ima dijaspore iz sjeverne Bosne i Bosanske Krajine koji lete za ZAG i koji moraju ici na transfer u nekom drugom gradu i aerodromu u inostranstvu kad lete dole.
      A za kraj, dal uopste postoji putnika dovoljno za ARN-ZAG? Dubrovnik, Pula i Split moze. Ali svedjani ne idu bas u Zagreb i nije neka destinacija, medu mojim prijateljima je Zagreb istocna Evropa (kao sto i jeste i ako mnogi hrvati zele da nisu "balkanci" vec centralna Evropa kao Ceska i Slovacka) a ima ljudi koji ne znaju koji je glavni grad Hrvatske.
      Sto se tice transfer putnika, ARN je idealno povezan i 100 puta bolje povezan od ZAG sa svijetom i nema Croatia nista tu pokupiti. Moze jedino ponuditi Evropu, a to je super sto se tice ponude na ARN, idealno je povezana.
      Oslo jos manje, dal tamo uopste ima hrvata? Ako nema bosnjaka koji su najvise morali bjezati, ne bi rekao da ima hrvata puno. I jos jednom, Zagreb nije barem jos uvijek popularna destinacija ovdje i ne znam nikoga koje bio dole od pravi svedjana. Ide se za Budapest i za Prag koliko ja vidim.

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    5. @Tim Tam - from the inside information that I have, OU will start 2x new destinations, and will use larger planes to fly to the current (more distant) destinations. Overall the # of flights should increase. By how much, remains to be seen...

      @Anonymous 1:57 PM - true Zagreb is not a top/most popular european destination, but it's slowly getting there. It's becoming increasingly popular with the Brits, French, Germans, Spaniards, American and Korean. The fact that it's not yet established/perceived is due to the fact that Croatia is a young country. Numerous studies ( I work in tourism and I know this) show that Croatia is still relatively unknown in Europe and esp. resto of the world. However, the % of retained (returning) tourists is large as everyone is happy to return... Even as such, Croatia is visited by more than 14 mil tourists and has more than 70 mil overnights...
      Zagreb is # town/city in ExYu in terms of number of tourists visiting...with the growth rate of 12% for 5 yrs in the row...

      I can only imagine what will next 5-10, 15 yrs bring... And ZAG airport will be infrastructurally ready, as will all croatian airports that are undergoing major infrastructural developments.

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  6. Pa ako bi se samo gledala dijaspora, onda niti bi Zagreb imao letove za Dohu, Dubai, cak mozda ni London ni Paris, ni Madird (koji je doduse sezonski but still) . Da se gleda samo dijaspora, Zagreb bi imao samo linije za njemacku preko kojih bi se dalje radile konekcije za SAD i slicno. I eventualno linije za Zurich, mada letovi za Zurich i nisu nesto 100%-popunjeni, mada se leti 21 puta tjedno (dobro sada zimi nekih 18 puta) .
    Mogao bi se uvesti ARN, i prije je postojala linija za ARN , gdje su letjele i CA i SAS. Mogu se uzeti putnici iz Pristine, Tirane, Sarajeva, cak i Dubrovnik, Split i Osijek. Takoder, Banja Luka je nekih 100-tinjak km od Zagreba, Ljubljana jos manje, tako da .. ima se velikog potencijala. Uostalom, dijagspora koja putuje ne cini veliki postotak u zracnom prijevozu, vecinom ljudi koji lete su najvecim djelom poslovni ljudi, zatim turisti, ovi koji idu posjetit rodbinu je jako mali dio putnika.
    To sto ti ne znas krug ljudi koji putuje za Zagreb, ne znaci da nema ljudi koji putuje za Zagreb. Nije cjela Svedska samo tvoji okolni ljudi. A evo da se ne sramotis dalje, Zagreb je dio srednje europe, i da nitko ne zna za Zagreb, ne bi iz godine u godinu biljezio rekordni broj posjetitelja, cime je od 2015. godine , po posjecenosti skoro kao i Dubrovnik. A i ne zaboravi da Zagreb, s okolicom ima milijun i 100000 stanovnika, tako da... (bez okolice oko 800000) .

    Mozda ne bi bilo lose da i CA vrati Istanbul, ali predvidam da ce prije Turkish dodati trecu rotaciju za Istanbul, pa bi bilo zbilja skroz neisplativo da CA konkurira Turkishu.
    I eto kad ojaca malo u Europi, mogla bi i CA u buducnosti krenuti i longhaul letove. Prvenstveno za Seoul, ukoliko Korean ne zapocne vec redovno letiti za Zagreb, sto se i ocekuje u vrlo uskoro.




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    1. Ako je Zagreb i Hrvatska srednja Evropa, onda je i Bihac, Bosanski Brod, Trebinje (BiH) srednja Evropa? Haha. Jer je u Brodu Hrvatska samo preko vode. Hrvatska nije centralna Evropa, Hrvatska ti je Balkan pa ti to htjeo ili ne. Hrvati su balkanci kao i bosanci, srbi, makedonci i crnogorci. Cujes ako nista sam po jeziku, da ste vi iz centralne Evrope ne bi pricali skoro isti jezik i ne bi u imenama imali "slav" i inace mnogo imena koje se dijeli sa srbima. Off-topic ali treba razjasniti neke stvari.

      Sto se tice svedjani za Zagreb, da nije cijela Svedska u mojoj okolini ali statistiku se moze pronaci koji su gradovi medu 50 najvise popularni sirom svijeta i tu nije Zagreb. Njemci imaju historiju sa Hrvatskom i prirodno je da je za njih Zagreb popularan a takoder i more.

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    2. @anonymous 2:36 - Croatia & Zagreb are south/central Europe and bit in the Balkans- geographically for the most part, yes. Culturally, it resembles central and Mediterranean Europe, Balkans to some, but much less extent...

      Based on my tourism experience and especially from attending the large tourism fairs in Scandinavia, the input from the traveling professionals that I get is that Swedish people as well as other Scandinavians positively perceive Croatia and clearly distinct it from the "East". Croatia is especially well positioned in Scandinavia when compared to Turkey for example...as that destination is perceived as "cheap" and "eastern/oriental"...as much as Turks have amazing hotels, nice beaches and improving service.

      Zagreb & Croatia may not be the economical/touristic power in Europe, but are superpower in the Balkans, especially exYu with still great potential that hasn't being used.

      As of today, Croatia still has an old /inherited "ex military" infrastructure that was brushed up during the 60s to resemble civilian airports.
      With SPU, DBV, ZAG and PU building new terminals.. tourism in Croatia (leisure, business) will further explode.

      Just to remind you: Zagreb #1 in Ex Yu, 1,1 mil tourists, 90% of which are Non-Balkan but rather American, Korean, German, French, British, Dutch, Swiss, Polish, Czech, Austrian...

      Scandinavians will come too - as soon as ZAG as a product becomes available (direct flights)... don't you worry... :)

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    3. Nothing wrong to being from the Balkans, it's so much cooler, more exotic than being from central Europe.

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  7. Raspravu o polozaju Hrvatske, mozemo dogovoriti za neko drugo to predvideno mjesto, ovaj forum ne sluzi tome.

    Jel ti uopce citas sto ti pisem za letove za Svedsku? Nije sve u Zagrebu, neko i konekcije na drugim letovima. Moze ponuditi i vrlo povoljnu cijenu za npr ARN-ZAG-ATH. Evo moj krug ljudi siroko putuje za Svedsku i rade razne ture po Skandinaviji? Nisi ti Svedani jedini sto putuju ;) .
    Nema to veze koji je na top listi, kada ima ljudi koji bi putovali. Ne mora sada CA letiti za Stockholm i Oslo 1000 puta tjedno, dovoljno je jedna rotacija dnevno, mozda za pocetak 4-5 rotacija tjedno. Potencijala velikog ima, i ponavljam NIJE SVE U DIJASPORI, ljudi koji putuju svojima doma ne cine prevelik postotak putnika koji koriste zrakoplovni prijevoz (ne racunam sad long-haul destinacije) . Uostalom CA je clanica star alliance, kao i SAS i lijepo bi SAS mogao ponuditi ljudima dalje letove za New York primjerice. Tako da covjece, zaboravi na tu dijasporu i to sto tvoji ljudi ne putuju za Zagreb.

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    1. Da li OU uopste nudi direktne letove iz ZAG za ATH? Jer ako svi idu preko DBV onda nema mnogo smisla. Ne zaboravimo da i A3 i SK lete direktno izmedju ARN i ATH plus na to dodajmo i presedanja preko WAW, BEG, IST, VIE..

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    2. Samo sam dao primjer. I naveo sam vec kad bi se sredila situacija u OU, sto treba napraviti.
      Citaj malo sto pisem. Nisam rekao da ARN treba uvoditi odmah sutra. Za pocetak neka uvedu taj Bukurest koji se dugo najavljuje (makar mi je cudno sto nema nikakve indicije za Sofiju, jer prije rekonstrukcije su najavili letove za Sofiju), zatim Prag i tako sve ostalo sto sam naveo sada da se ne ponavljam. I rekao sam jos ovo za ATH, da se ponudi povoljna cijena da budu konkurentniji. I ocekuje se da ce OU prekinuti stop u DBV na relaciji ZAG-ATH jer aegean opasno povecava frekvenciju DBV-ATH. Iz samo 2 rotacije, povecao na 6. Lako moguce da ce jos povecavati za nadolazecu sezonu ove godine.
      Ne mora biti ATH nuzno u igri, samo kazem , naveo sam
      primjer na koji sto bi OU mogla racunati uspostavljanjem linije za ARN i Oslo. Mogao sam uzeti za primjer, recimo SJJ, TIA, a i Ljubljana i Banja Luka koje su udaljene od zagreba sat vremena voznje autom.

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    3. Pa logicno je da se prica o ATH i ARN kada su to dva odredista koja si naveo. Sto se tice celog hub modela, ne vidim kako bi tu OU mogao bilo sta da uradi imajuci u vidu kakva je generalno situacija u regionu; pogledajmo samo koliko problema ima JU i koliko njima treba da krenu da konsoliduju red letenja. Nije sve u pustanju letova, treba se i zaradjivati na njima.

      A JU je neuporedivo manji problem za OU u poredjenju sa AZ, OS... Na kraju, da li OU ima finansijskih mogucnosti da prezivi period dampinga?

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    4. yesterday LOT-fligt BEG - WAW 38 passenger, LF 54%

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    5. Thank you anon! Do you know if they were transit passengers or?

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    6. about this i have no information

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    7. they just restarted the flights plus at this time of the year loads seem fine to me. How are Zagreb flights doing?

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    8. Not to mention tht they didn't have flights before the holidays which makes these loads even more impressive!

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    9. Of course 54% is impressive. Even if it was 30% some people would call it amazing and underlined that each route needs time to work out. This rule only not applies when ASL is discussed - they get all thrash&bash of this world if the inaugurial flight is 60% full.

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    10. Hmm 95% of Air Serbia's routes were launched about two years ago so if they are STILL not working then it means that there is a problem. So I don't get the point of your rather frivolous argument.

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  8. OT: Macedonia (Skopje&Ohrid) 1.560.381 22%

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  9. It's good also to have a look on the carriers in the rest of the Balkans. TAROM and Bulgaria Air have 7 stars. Hope that ASL will get them next year.

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    1. on what bases would they have 7 stars? I never liked those rating of airlines sites since its more politics than actual rating.

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    2. If they were political then for sure Croatian Airlines and Adria would had 7 stars.

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    3. I flew TAROM a couple of times. Decent and reliable product but really cannot see what makes it 7 stars.

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    4. @ lx,

      stars are given for safety, not for extras. I don't think tha the 25 years old ATR's are safe.

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  10. Odlicne vesti za sve Nacionalne Aviokompanije u EX YU .
    Nadam se da ce se usluga popraviti sa 5 na 6 zvezdica kad dodje A330 i da ce uz JFK letove BEG biti bolje kotiran.
    INN-NS

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  11. OT
    Mozda bude i 4 Aviokompanija G Laude Amira Air letela za EX YU zato sto je sad od njen vlasnik .
    Inace kompanija ima samo BJ i stacioniranan je u VIE.
    INN-NS

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  12. Considering the fact that Romania and Bulgaria are in the EU, what exactly is so called "East"?

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    1. Croatia and Slovenia are also part of EU.

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