Croatia Airlines, Air Serbia and Adria Airways have been named among Eastern Europe's best carriers at the prestigious World Airline Awards, hosted by Skytrax, at the Farnborough Air Show yesterday. For the first time, three of the largest carriers from the former Yugoslavia have been featured among the best in the category, while Air Serbia and Adria were also named among the continent's top regional airlines. Croatia Airlines was voted Eastern Europe’s fourth best airline, Air Serbia came seventh, while Adria positioned itself as the eight best. As a result, the Croatian and Slovenian carriers retained their positions from last year, while Air Serbia made its debut. In the process, the trio managed to outperform the likes of Romania's TAROM and Russia's Pobeda. Aeroflot was awarded the title of Eastern Europe’s best carrier for a second year running, followed by LOT Polish Airlines and S7 Airlines. Croatia Airlines was trailed by ČSA Czech Airlines and Wizz Air.
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|2||LOT Polish Airlines|
|5||ČSA Czech Airlines|
Air Serbia and Adria Airways were both among the top ten best regional airlines in Europe. According to Skytrax, the category is the most important global quality distinction for airlines. For these World Airline Awards, regional airlines were defined as full service carriers that primarily operate domestic or International flights up to approximately six hours. Air Serbia settled for seventh place, while Adria came behind in eighth, ahead of Olympic Air and Aigle Azur. Ultimately, Aegean Airlines was named the best regional carrier, followed by Air Nostrum, Air Malta, S7 Airlines and Luxair. It is the second year in a row that Adria has featured in the category and the first for Air Serbia. None of the carriers from the former Yugoslavia were ranked among the world’s top 100 airlines. Croatia Airlines, which came 99th in 2014, failed to make the list this year. Montenegro Airlines is the only carrier from the former Yugoslavia not have been featured in any of the several dozen categories.
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|6||ČSA Czech Airlines|
The World Airline Awards, described as "the Oscars of the aviation industry", are the most coveted quality accolades for the world airline industry and a global benchmark of airline excellence handed out based on passenger experience. The survey operated online between August 2015 and May 2016, with 19.2 million customer surveys completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. More than 104 different nationalities participated in the customer satisfaction survey, which covered over 280 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service. The survey customer voting processes and Airline Awards results analysis were independently assessed in detail by the UK Advertising Standards Authority.
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|4||Swiss Int. Air Lines|
|10||Norwegian Air Shuttle|
Overall, Turkish Airlines was once again named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was awarded for the best alliance in the aviation industry, outperforming last year's winner Oneworld. Emirates was named the world’s best airline, taking the title over from last year’s victor Qatar Airways. Thai Airways was the industry's most improved, while Air Asia is the world's best low cost airline. This year marked only the fifth time any airline from the EX-YU region made it into the awards list and the third time a carrier from the region was featured in two categories. Earlier this year, Skytrax named the world’s best airports, with Belgrade and Skopje ranking fifth and ninth in Eastern Europe respectively.
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