Wednesday, October 26, 2016

Air Serbia gears up for 2017


Serbia's national carrier is today marking its third anniversary since relaunching as Air Serbia on October 26, 2013. As it enters its fourth year, the airline has promised new innovations and announcements in the months to come. "As we enter our fourth year, we are committed to pushing the boundaries further when it comes to our products and services. As part of this we are especially looking forward to switching to the Sabre reservation system in early 2017, which will enable us to introduce many exciting innovations. When we launched Air Serbia, our vision was to be the best airline in Southeast Europe, and to do that we placed a huge emphasis on guest experience", Air Serbia's CEO, Dane Kondić, told the airline's magazine publication.

The carrier has remained tight-lipped on its future plans but has revealed its intention to commence services to Tehran in 2017. "Introducing these flights during the upcoming winter season is not possible, but they are likely next summer. If we do introduce Belgrade - Tehran flights, Air Serbia will have to fly in partnership with Iran Air", Mr Kondić said last month. Meanwhile, the carrier's Chairman, Siniša Mali, noted, "We are considering flights to Canada, Chicago and some other destinations. We are undertaking analysis but no decision has been made. However, it is certainly a logical continuation for Air Serbia's future development. When you have one wide body aircraft, then you open up the possibility to have another one", Mr Mali said. He added, "Of course we are thinking of moving forward with our partner Etihad Airways, but I do not want to make any presumptions. When we make a concrete decision we will announce our plans". During 2016 the carrier introduced long haul flights to New York and its first wide body aircraft, the A330-200. As part of its new product offering, the carrier rolled out a new in-flight entertainment system, available across its jet-engine fleet, as well as an in-flight nanny service on its New York flights. Furthermore, Air Serbia commenced four new seasonal routes this summer, one of which has been extended into the winter months as well.


The President and CEO of the Etihad Aviation Group, James Hogan, says Air Serbia's part-owner, Etihad Airways, is planning on a long-term partnership with its Serbian counterpart. "We see more opportunity over the next five years to do more long haul flying. However, to be successful in long haul flying you have to develop a destination and tourism strategy and cooperate with stakeholders. In aviation terms, it's about the mix of traffic. We have transfer traffic and destination traffic. Today it's probably more destination traffic among Serbians and ethnic traffic coming back. We want to bring in more holiday traffic, more leisure travellers and more business travellers through the system". He added, "I have every confidence that as the airport is upgraded, as the destination becomes more known all over the world, we can grow more the long haul element of Air Serbia in the next five years". In the coming year, Air Serbia will also have to address the replacement of its regional fleet.

Since its relaunch in 2013, the Serbian carrier has doubled in size compared to its predecessor, introduced a handful of new routes, upgraded its fleet with eight Airbus A319s, two A320s and one ATR72 aircraft, with ten A320neos on order, and rolled out a wide array of new services including a new frequent flyer program, a dedicated Premium Lounge in Belgrade, web check-in and on board Internet connectivity. However, in 2017, Air Serbia also faces growing competition at home. Wizz Air is set to base a second aircraft and launch new routes out of Belgrade next year, while low cost competition has been growing at nearby Niš Airport as well.

130 comments:

  1. They will have to find a way to effectively compete against LCCs. They are being challenged on more and more routes which is great for consumers but for example next year they will compete against Transavia on Amsterdam route. I wonder if it would be viable for them to open their own LCC.

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    1. Plan kako da odgovore već postoji ali nažalost on se neće obelodaniti dok se ne pređe na novi sistem. Iako mislim da će ovi noviteti biti super, mnogima se neće svideti jer će približti JU hibridnom modelu.

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    2. Any hints at what that plan may be?

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    3. Nažalost nije nam dozvoljeno da bilo šta pišemo, za nekoliko meseci će sve biti obelodanjeno. :)

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    4. Jao bre, nije valjda plaćanje za window seats i tome slični "noviteti"?

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    5. I guess it´s Adrias hybrid model. No meals,luggage fee, prepaid priority boarding, charging for seat etc. I will rather fly Ryanair then..

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    6. Air Serbia Hybrid: now giving you even less value for your tax $.

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    7. Last anon hahahah good one

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    8. Samo prije tri godine koliko je bilo osporavanja zbog samog imena Air Serbia. Vise to nije aktuelno. I te individue sa imenom i prezimenom Anonimus su uglavnom u "penziji". Sada je osporavanje uglavnom ad hok. Ipak Er Srbija vec ulazi u cetvrtu godinu ljudima koji plove sa Njom. I koji ce leteti na sve duzim linijama koje priprema. Verujem da ce zbog buducih dugih linija, vise posvetiti povecanju flote do 100 putnika. Zbog povecanja mreze do 2000 km. Kaptivacije putnika za transfere. Zbog konkurencije od strane LCC kompanija, servise na kracim relacijama kao i cene, morace da maksimalno uskladjje sa Low cost operaterima. Vreme brzo menja uslove poslovanja. Uveren sam da ce do 2025 - te, zaerodromi juzno od Save i Dunava, naravno mislim na Niski, Kraljevacki i Uzicki aerodrom, verujem opsluzivati izmedju sest i sedam stotina hiljada nisko plateznih putnika na godisnjem nivou. Ar Srbija sigurno ima odgovor na za iducih deset godina, po ovom pitanju. Srecan sam sto nacionalna avio kompanija drzave Srbije, uporno napreduje.
      AIR SERBIA! Kako to sjajno zvuci.
      Ikreni pozdravi iz suncanog proleca.
      Do skorog dolaska na zimovanje i rodno Kraljevo.
      Rodney Marinkovic,
      Home of Qantasville I.
      Kings Park, Sydney Australia

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    9. Samo prije tri godine koliko je bilo osporavanja zbog samog imena Air Serbia. Vise to nije aktuelno. I te individue sa imenom i prezimenom Anonimus su uglavnom u "penziji". Sada je osporavanje uglavnom ad hok. Ipak Er Srbija vec ulazi u cetvrtu godinu ljudima koji plove sa Njom. I koji ce leteti na sve duzim linijama koje priprema. Verujem da ce zbog buducih dugih linija, vise posvetiti povecanju flote do 100 putnika. Zbog povecanja mreze do 2000 km. Kaptivacije putnika za transfere. Zbog konkurencije od strane LCC kompanija, servise na kracim relacijama kao i cene, morace da maksimalno uskladjje sa Low cost operaterima. Vreme brzo menja uslove poslovanja. Uveren sam da ce do 2025 - te, zaerodromi juzno od Save i Dunava, naravno mislim na Niski, Kraljevacki i Uzicki aerodrom, verujem opsluzivati izmedju sest i sedam stotina hiljada nisko plateznih putnika na godisnjem nivou. Ar Srbija sigurno ima odgovor na za iducih deset godina, po ovom pitanju. Srecan sam sto nacionalna avio kompanija drzave Srbije, uporno napreduje.
      AIR SERBIA! Kako to sjajno zvuci.
      Ikreni pozdravi iz suncanog proleca.
      Do skorog dolaska na zimovanje i rodno Kraljevo.
      Rodney Marinkovic,
      Home of Qantasville I.
      Kings Park, Sydney Australia

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    10. Rodni brate, mozes da se foliras koliko hoces ali JU je gotova sada kada joj stigne drugi W6 A320 i kada FR krene d se siri po Nisu. Moraju postati ULCC da bi preziveli i bili relevantni

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    11. Anonimus 12:07 PM,
      Kazite vi Vase znanje Er Srbiji da bi kako kazete "da bi preziveli i bili relaventni ". Naravno i ja da ne foliram sa ovolike daljine... Od Vas je dovoljno
      Sto se mene tice. A sa Er Srbijom Vi vidite... Pozdrav vam iz Sidneja. RADOVAN.

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    12. Framework for pay model was in place for a while, looks like switch to Sabre is holding this up. That model is a way to go for Air Serbia and I wrote about it long time ago, I think in 2014. There is no future for all inclusive model.

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  2. Whatever you may think of them (since this airline seems to stir up so many emotions for some people on here - good and bad) they have come a looong way from the airline they replaced.

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    1. No one is denying that but seems like they started the whole thing a bit too ambitiously which is why things have stalled or even gone backwards. For example the new service on flights under two hours is a disgrace. Would be better to just serve drinks.

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    2. Every time they took a slightly cautious approach they were heavily criticized for not pushing for more. If they start serving drinks only tomorrow morning there will be a barrage of trash on them for not including at least a dry biscuit in the package.

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    3. Anonymous October 26, 2016 at 9:06 AM

      Why should they only serve drinks? Everyone here talks about some "bajati sendvic". The sandwich is delicious, moist and fresh, and usually comes with some sort or other sweet for dessert. Sufficient to sustain one on a short, less than 2 hour flight. What do you expect to be served on a short-haul flight - Švedski sto?

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    4. When was the last time you flew with JU? They serve a tiny toast with some namaz that is only in the middle of the bread. It's absolutely horrible to say the least. Better to give out a chocolate and drinks than that sram

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    5. I fly London-BEG several times per year. They offer choice of 2 hot meals.

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    6. Anonymous October 26, 2016 at 9:46 AM

      I actually flew with them last month to Pula and back. Got a paper bag with a sandwich, strudel and beverage. Everything was tasty. So I'm really not sure on which flight you just got "tost sa namazom"? Please enlighten us.

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    7. Flew ZAG-BEG-ZAG twice this month. Tinny sandwich which was so bad that I give it back after just one bite, no strudel or any other desert, small bottle of water, no other drinks, not even a coffee.

      OK, I don't need that on 1 hour flight (not even on 3 hour flight), but to be honest, I don't find that service any different than one on Croatia Airlines international short flights. I is much worst that it was on beginning. So far away from promise that it will be "prime boutique service on JU flights".

      One more time, I don't care, I will use JU when price and connections are good, I don't get better in other airlines, but it is not "boutique" airline any more. Just regular, typical, European airline.

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    8. They have 3 different service types.

      1 hour and below
      1-2 hours
      2+ hours

      So service on all three varies (that's why there are different accounts by different people flying different routes here). Before it used to be the same service up to two hours. Now it is not.

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    9. Dosta laži i pakosti je normalno kada je neko uspješan i dobro posluje. Izbor hrane je više nego dobar i tvrdim da su sendvič paketi spremljeni ukusno i mnogo bolje od bilo koje druge kompanije u EU. Nikakav toast ili staro tvrdo pecivo. Možemo da se lažemo ali AS ima odličan izbor hrane.

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    10. Hot Lane, ljudi ti govore to sto su iskusili, a ti dalje po tvom. Stvarno ne kuzim. Nisu svi hateri i netko jednostavno oapise to sto je dozivio. Objektivno.

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    11. Hot Lane, da ali do prosle godine kada su krenule mere stednje u ASL-u.

      Integralni tost sa namazom je standard na regionalnim letovima.

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    12. Pa ljudi su lepo objasnili da su "mere štednje" uvedene na letovima koji traju manje od jednog sata ali vas nekoliko i dalje insistira da je sve od reda svedeno na nivo ispod evropskog proseka iako vam ljudi koji lete evropskim prosekom nude svoja iskustva koja govore da je ASL i dalje iznad tog proseka. Stvarno ne kužim.

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    13. A 3:10, ja sam reagirao jer on pise kao da je svugdje super a nije. Procitaj sto je napisao.

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    14. Da, procitaj pre nego sto baljezgas.

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    15. Kakav je to rečnik "baljezgaš"? Jesi li ti onaj delija koji optužuje sagovornike da "lupetaju"?

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    16. The sandwiches served in Air Serbia are really bad, and poorly packaged. Jat used to have better offering before catering refused to load for JU. I remember going with the Jat B733 to SJJ, full flight, and a bar service was available. What Air Serbia offers on its short flights is disappointing at best.

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    17. True that for old JAT. And everything was included in the price. Seems it will no longer be the case. Pay for your seat, pay for the luggage, pay for the sandwich, pay for cofee... all for the same full price.

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  3. Online check-in from all airports?

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    1. +1 I wonder why they didn't do it already.

      At least to all the destinations that are operated at night.

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    2. Like FRA to begin with.

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  4. Given that the FR tomorrow announces more flights from Nis, 2017 will not be as great for Air Serbia. Every day more passengers prefer to travel cheaper, including myself, and if not from Belgrade with W6 many people will not hesitate to travel 2 hours to reach Nis, or even Budapest if they can save a couple hundred euros.
    I hope in 2017 ASL will revised it´s pricing policy, because we are not all gastarbeiters from Switzerland or Germany and one way tickets can not cost over 200 eur. All the best!

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    1. At the same time not every airline can be a LCC. A ticket of 200 euros is normal for a full fare airline giving you free luggage and other opportunities.

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    2. We've also seen from yesterday's link that a lot of people from Belgrade use INI.

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    3. Absolutely, I am not expecting them flying for 5€ as FR from Nis obviously, but same normal prices would be appreciated!

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    4. Samo kompletan idiot sa ovog sajta moze da nazove 4000 ljudi od skoro 3.5 meleona ljudi iz Beograda Vojvodine i Zapadne Srbije "lot of people from Belgrade". Veoma mnogo zaista. Zaista nemam reci.

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    5. Šta je tvoj problem? It is true that a lot of people from Beograd use INI.

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    6. The return price 150-250 euros on Europe flights is quite fine with legacies. That what you get from other legacies, often excluding baggage.
      I would never travel to Budapest from Belgrade for a flight, because that is too expensive and too complicated. It takes too much time, is not cheap (with transport and food included, and eventually accommodation). You have to cross the border, which is particularly annoying in summer and during holidays. Why paying for an airplane if you have to spend 90% of your travel in a bus? Why just don't take a bus to your destination instead.

      BUD worked for Serbia during the 1990s, when BEG was closed. Not today.

      I fly a lot and I honestly did not meet anybody doing this combination. Maybe it can work for people from Subotica.

      I would travel to Nis, however, to save 100 euros or more if they have a long term cheap parking there. The same country, no border.

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    7. No it is not a lot of people. Samo mala grupa iz Beograda ostatak iz Vojvodine i Zapadne Srbija. Kapacitet Nisa je smesan za tvoje izjave. Wizz ima svoju bazu u Beogradu. Nema RA.

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    8. Zaboravljate da Nis ima svega nekoliko nedeljnih letova. Kada FR doda ostale letove onda tih 4.000 moze vrlo lako da preraste u 20.000 posebno sada kada postoji organizovan kombi prevoz iz Beograda do Nisa.

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    9. "FR tomorrow announces more flights from Nis"
      Really ???

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    10. Guys there is no indication that FR is announcing new routes. Yesterday in the news the author wrote there is a Ryanair press briefing scheduled in Nis tomorrow. It also said it does not mean that it has anything to do with new route announcements. They have three flights launching from INI this week. Probably related to that. 2 days ago INI GM said in an interview that that terminal needs to be expanded and he hopes there will be no new route until that happens.

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    11. The last time around they said the same and FR ended up announcing new routes. We will have to wait and see what happens.

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    12. Znaci leti malo ljudi iz BG i bice ih malo i kada bude tih 20.000 hiljada. Toliko leti dnevno sa ANTa. Za Nis je naravno dobro da konacno rade.

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    13. Anon 9:19,

      JU cannot compete with LCCs and will never be able to offer you anything that cheap. If flying cheap is your one and only criteria then LCCs are clearly your choice and that is fine. But there is no point in criticizing legacy carriers for offering considerably higher prices.

      If you want to judge JU's prices then your benchmark is other legacy carriers. And you will find JU quite affordable in that league.

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    14. My friend anonymous 12 : 31 pm I think you are wrong. I'm from Greece and believe me there is enough room of reduction their prices. See Aegean airlines when Ryanair, easyjet ,vueling, volotea got into the game, they forced Aegean to lower their prices, they had no choice.

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    15. But JU already faces competition from LCCs, and the prices are what they are. It is not realistic to expect all major European LCCs to come to Serbia as it is far less attractive market compared to Greece.

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    16. I hope you people realize that BA did survive and is doing quite fine despite the strongest possible presence of all major LCCs in Britain (including St. Wizz, which often operate only with heavy local subsidies).
      Air Lingus survived on the much smaller Irish market!
      LCCs lowered prices and, unfortunately, the level of service of legacies, but they can not replace good legacies.
      Both LCCs and legacies play have their markets that only partially overlap.
      If price was everything, all Europe would drive Dacias. But in reality...

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    17. My friend anonymous 2:45 pm, I'm from a different country I don't hate anyone and I think there is no such thing I CAN NOT lower the prices, there is I DON'T WANT to lower the prices. Maybe if Air Serbia was a private owned airline they would think over this prices matter. Thanks for listening and please there is no need of attacking as I said l don't care about haters or non haters.

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    18. Anon 2:47 We all know what is the standard in Britain and Ireland, so comparing the prices of BA and Air Lingus and their and our salaries you will find answer yourself.
      So make sure that you understand that nobody is saying they have to lower price to compete with LCC but having some normal prices of 1-2 hours flight would be great.
      BTW There is more Dacias here then in UK for sure, which means we can not afford Land Rover :P

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    19. But, but, but, don't you know that when St. Wizz finally arrives to BEG (it is already there for years, but I don't want to ruin the argument) and waives its hand, mountains will move and ASL will turn into ashes?
      I am quite happy with British Nissan. Non need for expensive Land Rover to compensate my insecurities (which I admitt I have) :D

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  5. Does anyone know their average cabin LF this year? I assume it would decrease since they added a lot of capacity with the A330.

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    1. In summer they had good loads on the A332 it will only affect it n winter

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    2. ... or if anyone knows their passenger numbers for first three quarters.

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    3. Anon 9:19,

      JU cannot compete with LCCs and will never be able to offer you anything that cheap. If flying cheap is your one and only criteria then LCCs are clearly your choice and that is fine. But there is no point in criticizing legacy carriers for offering considerably higher prices.

      If you want to judge JU's prices then your benchmark is other legacy carriers. And you will find JU quite affordable in that league.

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    4. @Anon 12:29

      The line between Legacies and LCCs in Europe has been getting blurrier and blurrier for a while now. Passengers want cheap flights, they want to be able to save money by only bringing hand luggage and they don't care about the catering on the short haul. These are fact which were recognized by the most successful airlines in Europe - LH group and IAG. ASL should give up on this boutique airline nonsense L and switch to a hybrid model of sorts ASAP or they will be obliterated by both LCCs (FR and W6) and the LH group.

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    5. Some passengers. Quite a few passengers have luggage, want catering, as you can see if you approach any luggage belt in a European airport.
      Your assumptions are not facts.
      The only fact is that LH group seriously suffers from LCC competition and attempts to do everything possible to survive. In addition to degrading services, major legacies also organized their own LCCs, like Eurowings, Vueling or Transavia. How successful this will be, time will tell.
      It is surely rich to represent all this as a sign of strength. I guess frequent strikes are also sure signs that LH is "the most successful airline in Europe"?

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    6. Strikes are linked to labour laws throughout Europe, LH can't influence those.

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    7. @Anon 4:59

      LH group and IAG are certainly among the most successful legacy airlines in Europe. Overall, Ryanair is the most successful and is destroying competition left, right and centre (because no one cares about "boutique" experience on 2 hour flights - even rich people or business people care more about frequencies and times than about metal cutlery)

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    8. Anon. 6.12
      These is non-sequitur. One does not exclude the other.
      Most legacies are losing market share for years, LH group the most.

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    9. &AnonymousOctober 26, 2016 at 9:46 AM
      ... or if anyone knows their passenger numbers for first three quarters.

      JU statistics for Q1-Q3 2016 :

      2,08 million passengers, average LF 72,6%. These figures include Aviolet flights.

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  6. With more and more people choosing to fly with low-cost airlines, I wonder if there are any chances of them expending a bit more in the next few years.
    Could they come somewhere near to LOT's size by 2020 maybe?

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    1. No chance man, just look at the market size.

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  7. Види се да компанију не воде учени људи већ политичари. Од толико цитираних изјава нема нити једне конкретне. Све увијено, завучено, изгубљено у магли уз доста футура. Неће да откривају планове тобож због пословне тајне. Хау јес ноу. Неће да их откривају јер их заправо и немају.

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    1. Pa da trebali su tebe mejlom da obaveste o svojim planovima. Izasli su sa konkretnom izjavom za letove za Ameriku i ispunili su. Izasli su sa konkretnom izjavom poboljsavanja usluga i ispunili su od toga da imas internet na letovima, filmove, muziku, salon, normalan frequnet flyer program koji mozes da koristis i na drugim kompanijama itd. Hau jes no.

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    2. Од толико цитираних изјава нема нити једне конкретне.

      Give us an example of a few of those "izjave", please.

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    3. WiFly više ne radi nego što radi, da krenemo od toga. Isto tako, usluga je poboljšana samo na letovima koji traju duže od dva sata, na kraćim je bruka, čak i gora od onih trouglova što je Jat svojevremeno davao.

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    4. Kako neko, ja odlicno! Kako neko, ja nikako!

      Pre nego sto krenes sa kritikom, molim te prilagodi standarde realnosti, a ne masti.

      Pa te trouglove još uvek dobijaš na Lufthansinim letovima po Evropi, i to na onim malko dužim. U Austrianu ni to. A to su dve najozbiljnije evropske legacy companije koje lete iz Beograda.

      Kako drugi ASL odlično!

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    5. Najbolji evropski legacy iz Beograda je TK, isti onaj zbog koga saljemo prazne Atrove za IST dok oni i Pegaz idu stalno puni.

      Samo da napomenem da na letovima dužim od dva sata Lufthansa ti daje topli obrok koji se služi na letovima kao što su FRA-MAD/LIS/ATH...

      Dakle JU je ispod standarda drugih kompanija u svojoj ligi. Situacija postaje malo bolja kada let traje duže od dva sata.

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    6. Još da dodam, trend kod Lufthanse se u posldnje dve godine poboljšava dok kod JU ide u suprotnom smeru.

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    7. In flight entertainment je super.
      Vecina konkurencije u BEG to ionako ne nudi.
      Wifi je za mene skup i spor i ne znam sta ce mi za let od dva sata. Mogu da razumem da to mozda treba i da se isplati poslovnim putnicima na duzim letovima, za Abu Dabi ili Njujork, da mogu da salju i primaju E-mail. Za surfovanje iz zabave nije.

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    8. Ma daj molim te, putujem Lufhansom svake dve nedelje vec cetiri godine. Kakvi topli obroci u Lufthansi na letovima do dva sata, ne znam o cemu pricas! Nekada dobijes sendvic, nekada kolac. Plus pice. I to je to.

      Meni je sve to ok, dobra je kompanija i ne zalim se (ako se izuzmu strajkovi i par otkazanih letova kojih sam imao). Nazalost nista se kod Lufthanse ne poboljsava, samo se smanjuje usluga. Moras da platis za prtljag dodatno od pre godinu dana. Dajte bre ljudi malo objektivnosti! Nemojte treširati kompaniju zbog politike. Ona je državno, ne partijsko vlasništvo.

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    9. Citaj pazljivije, na letovima preko dva sata se daje obrok, ne na kracim letovima.

      Er Srbija je iskljucivo partijsko vlasnistvo i to svi znamo, pogotovu sto je sinisa mali predsednik upravnog odbora.

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    10. Pa i Er Srbija daje pristojan topli obrok na letovima dužim od dva sata. Ti je pljuješ zbog onoga što daje na letovima kraćim od dva sata iako tu daje više od voljene ti Luftike (za koju su ti ljudi lepo rekli i objasnili da nazaduje dok su JU danas i JU od pre tri godine nebo i zemlja).

      Prema tome, to što "svi znamo" u stvarnosti znaš i vidiš samo ti.

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    11. Trenutna usluga na kratikim letovima kod JU je znatno losija od LH pa cak i od pateitcne usluge kod OS kod koje dobijes mafin i pice.

      Vec duze vreme usluga opada i to svi znaju cak su i na JFKu ukinuli drugiobrok

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    12. I na JU letovima duzim od 2 sata se daje obrok. Sta je poenta?

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    13. The point is, now that "ALL FLIGHTS DELAYED, ALL FLIGHTS DELAYED" does not work anymore, and when: "HAHAHA NO DoT LICENCE, NO A332, THOSE FLIGHTS WILL NEVER START" does not work anymore, and when: "HAHAHA NO ONLINE CHECKIN IN 21st CENTURY" does not work anymore, and when even: "SOB, SOB, POOR TAXPAYERS... SOB... ALL THAT MONEY... SOB" does not work anymore, a new artillery ammo is required. Catering may not be as attractive ammo as the previous shipments but the situation with ammo is so critical that even catering will serve its purpose.

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    14. Hahaha it's ok, don't worry, the airline is not well at all so we haters are getting all that we need. It will be even more fun when the second W6 A320 arrives <3

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    15. Zivim u Becu i najvise putujem Austrianom. Poslednji put pre tri nedelje. Radi istine treba reci da je nivo keteringa je nazalost vrlo nizak, takoreci simbilican, i na letovima od oko dva sata, npr. do Brisela ili Amsterdama se dobija pola napolitanke ili tri grisine. Do sada nikada nisam video taj mafin koji pominjete.
      Ketering ima i te kako smisla. Ako krenes na aerodrom dva sate pre leta, letis sat i po i onda putujes jos pola sata-sat sa aerodroma, uglavom ogladnis, posebno kada letis ujutru ili u vreme rucka.
      In-flight entertainment - toga nema niti kod Austriana niti kod Lufthanse po letovima unutar Evrope. A iskreno i sta ce ti. Ponesi knjigu ili novine za toliko.
      Ljudi porede nivo usluge i ketering. Cinjenica je da u ovom trenutku Air Serbia nudi vise putnicima koji putuju iz Beograda nego Lufthansa in Austrian, cak i da zanemarimo ogromnu prednost direktnog leta.
      Mislim da diskusija ovde ima smisla samo ako postujemo jedni druge i trudimo se da se drzimo cinjenica. Karikiranje, dovijanje, karikaturalizacija, i iskrivljavanje cinjenica da bi se posto-poto napravila kontra-poenta nije rasprava. To je trolovanje.

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    16. Problem jest u tome što je Air Serbia krenula ko butik kompanija i klela se u visoku uslugu i posluženje. Čim su krenuli da lete već nije bilo onako kako se najavljivalo. A 3 godine posle se svela na istu uslugu ko i ostali.

      Nema tu butik kompanije više.

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    17. Vidi, to što ćeš 70 puta ponoviti da su se sveli na nivo ostalih, neće tu laž učiniti istinom. Masa ljudi ti iz prve ruke svedoči da JU ima bolji ketering od većine evropskih prevoznika ali ti i dalje izmišljaš nekakvo srozavanje.

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    18. Ne znam da li ima ili nema butik kompanije, ali usluga ASL i dalje jest bolja u odnosu na konkurenciju iz Beograda, nikako ista.
      Taman i da se usluga ASL smanjuje narednih godina, po svoj prilici ce ostati bolja, posto ne samo LH, vec i AF-KLM i BA svake godine nude sve manje i manje.

      Nema nekoliko meseci kako su glavni evropski legacies pokusali da smanje dimenzije rucnog prtljaga. Srecom nije proslo, posto su im americke kompanije, koje operisu na zaista slobodnom trzisu, lupile rampu.

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    19. Er Srbija je partijska kompanija i airline is not well.... I am no Dane but comments like those would turn me away from giving interview to any site that doesn't moderate.

      Delete
    20. Tvoj nick je dovoljan da covek shvati da si bot.

      Delete
    21. Долазиш до закључка да је неко бот на основу ника. Шта да је ник био Луфтханза, онда није бот?

      Delete
  8. When you look at it, a huge lot has been done in just 3 years. Yes there is a lot of room to improve but when I remember what Jat looked like in its last year and the 5 planes they had functioning in the summer of 2013, Air Serbia is a world apart. You couldn't imagine even a proper meal on Jat two years ago let alone a menu, wi-fi, pillows, blankets and a pleasant crew you get today. Don't get me wrong, I'm not a Jat hater. I liked the airline even with all its shortcomings but it's incomparable with what we have today. Jat in the state it was in 2013 probably wouldn't have survived the winter. I know there are a lot of people who either hate or adore Air Serbia and both have a special set of sunglasses on when they view Air Serbia. I think the airline is a massive improvement on what we had and is actually competitive in today's market unlike what we had three years ago. 3 years ago it was incomprehensible to even think Jat would fly to Zagreb let alone New York. There is still a long way to go and they have to face some new challenges today. I know there is often arguments about taxpayers. My tax money has gone into so many things in this country for absolutely nothing. My taxes pay so many people in the public sector who play solitaire each day and do nothing. My tax money payed for Jat's 5 functioning planes in 2013. At least with this airline I do see some improvement and have some kind of a benefit returned back. Good luck to them.

    ReplyDelete
  9. I must admit the video is nice :)

    ReplyDelete
  10. With all due respect to Admin but in today’s posting I don’t see any real news about Air Serbia (nice pictures though!).
    If the discussion however goes around Air Serbia I will use this opportunity to make a few observations that demonstrate that JU is slowly but surely deviating from the “boutique” service they claim(ed) to aim for...1) scheduled flights are getting cancelled 2) interesting fact about early morning departures for AMS and CDG is that they alternate in delays (they take turns every second day) 3) pillows and cutlery have disappeared 4) catering quality offering in both economy and J has gone down 5) major JFK reduction in flights is not well communicated in advance 6) ATR fleet is tired and needs replacement but no plans at all in that direction. The overall impression is that quality of service is deteriorating and that can also be witnessed by many recent mediocre scores in Skytrax reviews.

    ReplyDelete
    Replies
    1. 1) All carriers cancel scheduled flights sometimes. 2) There may be something strange with AMS/CDG but JU's OTP is still very high and satisfactory. 3) Pillows are there, you just have to ask for them and the crew will get them (they don't put them on all seats in advance because it is clearly the fastest way for pillows to disappear from the aircraft) 3a) metal cutlery would be a nice detail but does not make a key difference between a boutique and non-boutique airline. 4) Catering went down on flights <60 mins while on flights between 60-120 mins it remained on the satisfactory level and on flights >120 mins it is of bespoke quality. 5) I agree, they should have communicated it way in advance. 6) Are you sure there are no plans whatsoever to replace ATRs?

      Delete
    2. It all depends on your standards and what you consider boutique to be ... to me this associates with above average and I don't consider JU today to be above average in any aspect of operations. I am not a hater and I would love it to be exceptional but reality is somewhat different. i sure haven't heard of any plans for replacing the ATR's ... have you?

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    3. When you say "above average", what is your benchmark? Which European airline of similar size you consider above average and would like JU to reach its level in terms of % of cancellations, OTP, pillows, cutlery, catering, JFK flights and regional fleet?

      I haven't heard of any plans to replace ATRs but just because I haven't heard of them does not necessarily mean they do not exist in the airline.

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    4. Anon. 11.19 and 13.02
      Please stop trolling.

      Delete
    5. Sorry Anon. 13.02. Anon. 11.19 and 12.58 were trolling, not you.

      Anon. 14.10

      Delete
    6. Anon 11:19 is absolutely correct...his point is correct, the service is going downhill!

      Delete
    7. Anon. 19.13. Please stop trolling.

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    8. 1) scheduled flights do get cancelled from time to time in all airlines, regardless of size.

      2) Pillows and blankets are there. On shorter flights, they are in the overhead stowages. This is because not everyone will use them on short sectors and large amounts were being taken off the aircraft, which costs the company a lot to replace.

      3) Please share a photo of this plastic cutlery as I have always received metal, Air Serbia branded cutlery. I have many photos of the meals on JU which I have shared in the past.

      4) Regional fleet replacement has been mentioned in a couple of articles here. A decision is yet to be made.

      http://www.exyuaviation.com/2016/09/ex-yu-airlines-gear-up-for-fleet-renewal.html

      Delete
  11. SJJ needs to be double daily to facilitate connections to JFK and other destinations. As far as I know loads are solid on this route

    ReplyDelete
    Replies
    1. Problem is that SJJ is closed for the night and have rejected a couple of airlines from operating during the night. A night turn around would work well in connecting pax to more destinations than just JFK.

      Delete
  12. OT
    Zanimljiv clanak od Purgera
    http://tangosix.rs/2016/25/10/prodaje-li-croatia-airlines-nacionalno-blago/

    "Prodaja slotova na Heathrowu je vrlo rijetka pojava. Uspijeva se prodati tek par slotova godišnje, a ima godina kada se ne proda niti jedan par slotova"

    Gde je sad ona momcina od pre par dana sto kaze da se na LHR stalno trguje slotovima a da JU nema para da ih kupi?

    ReplyDelete
    Replies
    1. Taj je stvarno ozbiljan šampion ako je to rekao. Svi prodati LHR slotovi do sada mogu se lako prebrojati a ukupan broj transakcija je dvocifren sa težnjom ka jednoj a ne tri cifre.

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    2. Tu sam. Ti hoces da kazes da JU ima €17.000.000 da pljune na LHR slotove? Da Er Srbija ima te pare iznajmili bi nove Atrove i penzionisali B733.

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    3. Mozda ce i pljunuti za deo, ne treba im 9 slotova, imaju kod Etihada deo para koje su podigli na trzistu novca, cekaj da se Kucko smisli oce nece kaki.

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    4. Poenta je momcino da si ti prepotentno rekao kako se na LHR "stalno" trguje slotovima sto je ocigledno daleko od istine.
      A to da li JU ima ili nema nova za slotove nije tvoja briga

      Delete
    5. Juce je britanska vlada odobrila gradnju trece piste na LHR. Cena slotova ce nesumnjivo pasti, posto ce ih za nekoliko godina biti 50% vise.

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    6. Cena slotova ce svakako pasti. Ne znam da li ce posle prosirenja ta trgovina nestati. BBC pise da ce Easy Jet nakon izgradnje nove piste da otvori hub na LHR. Sto mozda znaci da ce se ti novi slotovi popuniti vec do 2030, a onda krece trgovina ponovo, ako ne krenemo da putujemo u medjuvremenu letecim tanjirima. :D

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    7. Niko nije rekao da se stalno trguje vec da se tako najcesce dolazi do novih slotova na LHR.
      Naravno da mene briga da li JU ima ili nema za nove slotove ali imam pravo da dam svoje misljenje a ono je da sigurno ne bi dali pare na slotove (da ih imaju) kada imaju mnogo precih stvari kao obnova regionalne flote koja je u stanju raspada.

      Na kraju, ta pista nece biti gotova u narednih 15 godina tako da...

      JU ne moze da napuni svaki dan avion za DUS a ovde ce kao da kupuje nove slotove na LHR. Ne budite smesni.EY im sigurno nece dati svoje kada i njima trebaju.

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    8. Nova pista da se i odobri 2017/18 kako se planira gradit će se sa otvaranjem tek 2025. To je 9 godina od danas. Neće biti snižavanja cijene slotova još bar 5-6 godina.

      Delete
    9. Purger, da li mozda znas zasto im treba devet godina da sagrade najobicniju pistu?
      Na drugim krajevima sveta ljudi sagrade pet aerodroma za to vreme.

      Plus kazu da ce im trebati 20 milijardi evra za trecu pistu, dugacku 3500 m.
      Pa od cega ce je graditi?
      Da je od suvog zlata ne moze valjda toliko da kosta.

      Delete
    10. Ako koza laze rog ne laze. Tvoj citat od 22.10 vezano za kupovinu slotova na LHR:
      "That's not how it works my friend. Also airlines are selling slots ALL THE TIME so if JU had the money they could buy them from someone". Zavrsen citat.

      Delete
    11. E da!!! to ceka air Serbia da odmah naruci i zameni svoje ATR's. To mora da je ta vest koju nam je Dane K obecao pred zimski red letenja! )))

      Delete
    12. Zasto da menjaju ATR? Idealna letelica za vecinu destinacija na Balkanu. Ili si mislio da treba da zameni one koje su starijih godista za novije modele?

      Delete
    13. Da, starije za mladje modele.

      Slotovi se uvek mogu naci za onog kome trebaju, bas kao sto je Oman kupio od AF iako francuzi nisu reklamirali prodaju.

      Cinjenica ostaje da JU nema kesa za dodatne slotove.

      Delete
    14. ACL received applications from dozens of airlines for LHR slots that were unsuccessful. Among them is again Air Serbia with request for 10 slots. Please check the facts before posting.

      Delete
    15. @ anonymous 3,01pm

      there is a whole conversation about it on airliners.net

      Basically only a decision has been made. This still needs to be approved, to which there will be a lot of resistance from NIMBY lobbyists. 3 surrounding villages seem to be planned for demolition, which means people will need to be compensated. This too will take time...and cost a lot of money.

      Delete
    16. AirCEO

      You check your own first, JU applied once in 2014 and that was it.

      Delete
    17. Thanks for noticing. "Again" is the only word that should have been edited out, as it was posted from the phone. Everything else is correct, unlike other posts.

      Delete
  13. Neka je sa srecom Godisnjica ASL i da budu jos uspesni nego dosad i da dodje jos mnogo wide body Aviona .
    Gospodin Kondic je dao zanimljiv Intervju za Aero International Magazin gde je rekao da ce se trenutna Airbus Flota menjati sa dolaskom A320Neo .
    I da ce flota u nardnim godinama narasti do 25-26 Aviona.
    I jos je naveo neka nova Trzista sto su odlicne Vesti.
    INN-NS

    ReplyDelete
    Replies
    1. SM nema link to su novine i na nemackom je ali akohocete mogu vam slikati ceo Tekst i Intervju pa postaviti :)
      INN-NS

      Delete
    2. Ovako su stavili teaser na sajtu:

      Porträt: Air Serbia

      Die Airline versteht sich als Botschafter des südosteuropäischen Landes und legt Wert auf ein junges und sympathisches Image. Seit des Einstiegs des arabischen Partners Etihad Airways befindet sich die Fluglinie im Aufwind.

      INN, bilo bi super ako bi mogao da uslikaš stranice i postaviš ih na Imgur ili Dropbox npr.

      Delete
    3. EX-YU Aviation News will publish interesting extracts from the interview in the next couple of days.

      Delete
    4. Evo ga Intervju.
      Nadam se da ne smeta sto je ovo objavljeno .
      I kasno sam primetio da se jedan deo ne vidi .
      http://imgur.com/a/upypN
      INN-NS

      Delete
    5. Ali svakako najzanimljivje je sta ce biti sa Flotom .
      INN-NS

      Delete
  14. JU je presla veliki put od 2013.
    Ima jos dosta stvari koje se mogu popraviti.
    Online checkiranje treba da bude moguce sa svih aerodroma.
    Customer service je ponekad neujednacena.
    Sve zavisi na koga naletite i sta vam treba. Desilo mi se cesto da me zaposleni zaista impresioniraju svojim trudom i zalaganjem, ali, istina retko, i da mi se ucini da nisu previse motivisani.

    Generalno, treba da se oseti da komuniciras sa ljudima koji odlicno znaju svoj posao i trude se da ga rade najbolje sto mogu, nezavisno od toga sa kojom osobom konkretno imas posla. Da bi se stvorila takva atmosfera, treba dosta treninga i pozitivnog menadzmenta, da najbolji budu sefovi, makar imali 20 godina. Tipicne autoritativne balkasnke gazda-sefove terajte sto dalje od kompanije.

    ReplyDelete

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