Croatia Airlines prepares new online booking platform

Croatia Airlines is preparing to introduce a new online booking platform aimed at simplifying ticket purchases and improving its digital passenger services. Based on Amadeus Reference Experience technology, the system will offer clearer fare comparisons, including information on baggage allowances and ticket change and refund conditions. It will also make it easier to purchase additional services such as extra baggage, seat selection and meals.

The website’s technical adaptation had been undertaken and key functions, including booking, reservation management, timetable searches and flight status, have largely been tested by the airline. Implementation of the payment system remains underway. The platform will also make it easier for passengers to continue the same flight search across different devices.

Croatia Airlines recently completed the introduction of a new passenger notification system for flight disruptions. Work on the project began late last year, with the system forming part of the carrier’s broader efforts to modernise its operations and improve the passenger experience.