NEWS FLASH
Belgrade Nikola Tesla Airport has completed a review of its security and terminal operations in a bid to enhance efficiency and prepare for future growth. The airport contracted the UK-based EBEA Consulting, which specialises in airport planning and operations, to conduct a comprehensive operational review of its departing passenger processes throughout 2024 and 2025. The airport required a detailed assessment of the centralised passenger security area following recent terminal expansion, alongside its associated passenger flow management. Furthermore, the airport required strategic recommendations to enhance operational efficiency, improve the passenger experience and prepare for future growth within its development timeline.
EBEA developed a comprehensive operational review methodology encompassing passenger security screening, check-in processes and terminal management functions. The approach included detailed site visits, operational shadowing, stakeholder interviews with security management teams, operations personnel and terminal management staff. Extensive data collection and analysis was conducted covering queue time performance, equipment capacity assessment, staffing deployment models, forecast accuracy and system capabilities. Throughout the project, EBEA worked closely with airport operational teams, examining over twenty key operational areas from security lane performance to terminal flow management.
Detailed security process optimisation recommendations were made for Belgrade Airport, covering queue management, staffing efficiency, data utilisation and technology enhancement focused on maximising throughput of existing facilities. A strategic recommendations portfolio with initiatives covering infrastructure optimisation, process improvements, staff development and technology integration was also produced. Iain Cochrane, Senior Manager for Optimisation at operator VINCI Airports, noted, “EBEA conducted a very professional, thorough and detailed assessment of the existing landside security and check-in processors, identifying multiple areas for significant operational and service improvement”.
Good
ReplyDeleteBravo BEG 🇷🇸🇷🇸🇷🇸
ReplyDeleteOne good thing that can be said about BEG is that passport and security controls will never take more than 15 minutes total, regardless of how many pax are travelling. Or at least if you have a passport eligible for eGates.
ReplyDeleteEBEA has demonstrated it's ability to optimize LHR and LGA where chaos is a daily routine. So I suggest they leave Belgrade alone. To me this is just a waste of money, consultants charge large sums and the uotput is often questionable.
ReplyDeleteI agree with you generally on "consulting" companies. They are part of buerocratic corporate BS and in most of cases are waste of time and money, and very often subject to corruptive deals. Anyhow, Heathrow and Gatwick with their volumes of traffic can't be compared to any airport in our region, even the biggest one. And just btw LGA is La Guardia in New York, Gatwick is LGW
DeleteAny company that has worked with LHR or LGW should not be hired for anything given the mess over there.
ReplyDeleteAll that money and time could have been saved and processes improved if only they had asked people that are actually involved in those processes what had to be done when expansion was in progress. They had ground handling company with 50 years of experience but instead they had chosen to ditch them . They could have told them to make bigger sorting area, to ompement airside entry verification system, to implement direct bussing of transfer pax from OSS flights to gates, bigger apron areas where there is space for equipment, bigger deicing pads with several more positions, bigger security area or 2 more to speed up security screening of transfer pax from non OSS flights, gates with possibilities of 2 jet bridges bring simultaneously used for pax boarding....
DeleteI'm flying off/to BEG every week, love it, that's my story:
ReplyDeleteNova varianta – Dialogue for two
Personae: An experienced traveller breaking out of the matrix, slowly working on its imprisonment. A random Službenik at Nikola Tesla security check.
As every week I went through security control at Tesla airport. The usual fun develops:
Me approaching the very end of the empty striptease-desk, putting my laptop bag with all electronics and liquids in it into a box and swiftly send it on a journey towards the most modern 3D-scanner in Europe.
Službenik (middle aged): hmkld___smdd_?
My bag disappears in the scanner.
Me (sending the rest of my luggage on the journey): Pardon?
Službenik: Do you have liquids in the bag?
Me: Yes, of course.
Službenik: You have to take them out.
Me: Why?
Službenik: Because of the rules.
Me: I come here every week and never have to take them out, …
Službenik: But…
Me: …because you have the most modern 3D-scanners in Europe and are therefore quick.
Službenik: … Ok. Doesn’t matter.
My luggage appears on the other side of the scanner without additional questions.
Last time the question was “Do you have electronics?” But, hey, funny people, challenge excepted. Next time I may take out my underwear. Just to change the game unexpectedly on my side.
nice. I had the same rhythm for several years until this summer BEG-FRA(T2)-BEG.
DeleteSometimes I had similar experiences like you (e.g. SecCeck-Priority Line Bouncer or Menzies-Gate-Agents ldidn’t know Etihad / AirSerbias Frequent Flyer benefits “You have economy ticket”).
But generally I have to say BEG developed really great in the last years, from Aquarium Gates to a modern Airport (except public transport connections).
Passenger flow in FRA T2 is up to good luck.