Saturday, January 3, 2015

CEO: Air Serbia to raise competition

Air Serbia to focus on inflight product in 2015

The CEO of Air Serbia, Dane Kondić, says 2015 will be a dynamic year for the airline as it looks to build upon the foundations it set in 2014 and introduce a range of innovations and improvements which will raise the competiveness bar. In a statement, Mr. Kondić said, “Each new year brings new challenges and goals for all of us along with hopes for an even better and more successful year. This year is no exception, as we continue to build on the foundations set in 2014, which for us was a year of considerable growth and changes”. He adds, “Things are never easy at the start and especially not in such a dynamic year in which, despite extremely limited resources, we have achieved a complete transformation of the former company and are now well on our way to creating a new leader in the region“.

The carrier’s CEO says that changes have already begun at the airline, as it recently moved its corporate offices in Belgrade, for the first time since 1989, bringing all of its departments under a single roof. As published by EX-YU Aviation News on December 31, Mr. Kondić confirmed that Air Serbia will put an emphasis on customer services in 2015. “During the year ahead, we will continue to improve our inflight and on ground experience, with new innovations already in development. These will dramatically raise the competitive bar, as we remain focused on becoming the region’s leading airline”, the CEO says.

During 2014, Air Serbia introduced seven new routes, newer Airbus aircraft, refurbished its ATR fleet, founded a new charter brand and employed 300 new staff, as well as forty pilots. It also handled its two-millionth passenger for the year on October 31. In 2015, other companies dependent on Air Serbia are also hoping for a busy year. The CEO of maintenance company Jat Tehnika, Miroslav Musulin, says he expects to conclude talks with the national carrier for the base maintenance of its Airbus fleet. Jat Tehnika lost a significant portion of its business when Air Serbia introduced its own line maintenance last year and chose a different partner for the upkeep of its Airbus fleet. “We expect to finalise talks with Air Serbia early this month and to begin base maintenance of its fleet. We have already been granted necessary permits to work on Airbus aircraft. With the help of Etihad Airways we changed an engine on an Air Serbia A320, marking our first major work on this type of aircraft”. Servicing the airline’s B737 and ATR fleet still amounts to 30% of Jat Tehnika’s revenues.

79 comments:

  1. I wonder if Dane Kondic ever takes the time to read news about himself. I wonder if he visits this site.

    ReplyDelete
    Replies
    1. Actually he is a regular visitor on this blog and he comments from time to time, his writing is very specific.

      Delete
    2. @anon
      how could you even know that? :)

      Delete
    3. @anon 9:53:

      What if Anon 9:37 is Dane Kondic?

      Delete
    4. lol.. I am not I am just sayin'.

      Delete
    5. The majority of JU follows this site religiously

      Delete
    6. Srecna Vam nova godina, postovani gospodine Stojanovicu. Pomalo se cudim Vasem cudjenju, gotovo potpunoj sumnji
      u G-dina D Kondica, "dali ikada o sebi cita
      novosti" , kao sto se sa cudjenjem pitate , "ako ikada posecuje ove strane bloga". Svakako Vi raspolazete cinjenicama(?), kada ovako pisete. Jedno je evidentno i neporecivo. CEO of AIR SERBIA MR. D. Kondic sa timom sigurnom rukom void Srbsku kompaniju kroz scilu i haribdu sto Evropom vlada. A Srbijom? Pa zar treba ista reci!. Sto se mene tice, kada bi to moguce bilo G-dinu Kondicu bih rado poklonio bar 12 sati od mojeg vremena, jer tesko da zna sta je slobodno vreme... Osalih 12 sati citam ovaj i srodne sajtove, biltene avio kompanija, proizvodjaca aviona, motora, aerodrome, ATC-a... U nadi za dobru volju, sa zeljom da vlada dobrota medju svima nama. Uspeh Er Srbije sa svim njenim ljudima. I nas sve zajedno da nas Bog cuva od svakog zla i pakosti.
      Postovani Aco u svakom dobru ostajte. Radovan. Kraljevo /// Sydney.

      Delete
    7. They don't invite the admin to service launches for nothing ;) was pretty surprised when I found how many people actually read this blog, and let me tell you it isn't only managment from ex-Yu airlines. Couple of departments here at Austrian follow very very closely :) so I would not be shocked if Kondic reads too

      Delete
    8. Jeste OS Manager-i citaju ovde sta mi poznati filozofi aviacije pisemo ovde .
      Ja znam posto su mi oni i nekoliko Manager-a LH prepricavali njihov radni to je jako naporan posao i tezak.
      Cak ni nekoliko Pilota JU ne stigne da cita redovno.
      INN-NS

      Delete
    9. Sad ste poceli da napadate i coveka koji se nikome nikad ovde nije zamerijo.
      Gospodine vi ocigledno ne znate kako je biti CEO bilo koje kompanije koji su to stresovi a da nepricamo o Aviokompaniji.
      INN-NS

      Delete
  2. Maybe we'll see an IFE product more in line with EY.

    ReplyDelete
  3. They are introducing wifi

    ReplyDelete
    Replies
    1. How many European airlines offer wifi at the moment?

      Delete
  4. Any particular reason why Zurich, Amsterdam and Frankfurt were delayed? It's not because of weather as other flights have been arriving on time.

    ReplyDelete
  5. July 2014 CDG BEG CDG, Y class: pillows, warm food, newpspapers.
    September, December 2014 CDG BEG CDG Y class: no pillows, cold poor food, no newspapers.

    What is even more important, Air Serbia cannot register my Etihad Guest miles for CDG->BEG flights. When I tried to claim missing miles online, there is no option to select Charles de Gaulle -> Belgrade.
    OK, I wrote to Etihad miles, and they said it might take them 60 days to register my miles! 60 days?!

    Oh, and btw, well known problem - no way to check in, yet alone to choose your seat online!

    ReplyDelete
    Replies
    1. You cannot retroclaim Air Serbia flights online (as the website very clearly states). Only Etihad flights are supported. However, you can send a copy of your tickets (not even the boarding pass is required) and the missing miles will be credited to your Etihad Guest account within five days. That's one of the most efficient retroclaim processes in Europe.

      The seat can be chosen during the purchase of your ticket (if the ticket is bought through Air Serbia directly) and at any time afterwards by either calling an Air Serbia representative or by e-mailing them.

      Yes, Air Serbia has a few teething issues and things could be better. But let's not blame them for things that are easily soluble, even if it takes more than two clicks and five seconds of your precious time.

      Delete
  6. Maybe Mr. Kondic could explain the inconsistency in the service and branding, when every day 4-5 rotations are flown with Aviolet B737-300 old metal. This a no-go for the service (old and cramped cabins) and as well for the branding(customer confusion). Furthermore it reveals a fundamental error in fleet planning and scheduling! The B737-300 should be used for charter only and just as a once in a while "fallback". But it seems that they are now a 3rd pillar in the ASL fleet!

    ReplyDelete
    Replies
    1. You must be new to the blog. This has been discussed before ad nauseam. If you can swap their 733 for fully paid Airbus I am sure they would kick 733 to the curb. Boeings are here to stay until S16 at least.

      Delete
    2. Sta fali tim 737??? mozda jesu stari, ali dobro odrzani, LH koristi 737 takodje vec dugo godina, a sigurno sa vise sati letova!!!! Jedino sto si mozda upravu, to je da postoje medju njima sedista, koja nisu bas najnovija, ovako super!

      Delete
    3. Луфтикини 733 и 735 су знатно удобнији.

      Delete
    4. I know that this is discussed over and over, but a good journalist would have asked why the prime minister, Mr Hogan and Mr Kondic told over over and over again that within a year the fleet will be replaced by modern and comfortable Airbusses and now they end up with lots and lots of B737 flights. Sorry, but this is NOT professional!So either the fleet and maintenance planning is bad or they simply haven't enough money to properly replace the fleet. If I am a client that is attracted by the high-flying adds, I would be very angry to end up in a 30 year cramped Aviolet Boeing on a 3 hour flight LHR-BEG! Sorry!

      Delete
    5. That's why the Swede sued them and actually won. He purchased a business class ticket and it stated that it would be an A319. In the end he flew on YU-AOU and was extremely angry, which he had every right to be.

      Delete
    6. Ja prvi ne volim sto ASL ima 733 ali njima jos treba oni .
      Sta ste danas navalii sa pljuvanjem ASL dobro ste poceli ponovo.
      INN-NS

      Delete
    7. Проблем је у томе што је ЈУ најављивао на сва звона да ће пензионистати боинге и шта год и онда на крају су се обрукали тако што баш те летелице данас спашавају ситуацију од потпуног колапса.

      Delete
    8. najbitnije su sad na kratki vid ekonomske rezultate, eto vam sad...
      Air Berlin nije treba da leti sa starim 733.

      Delete
    9. It was a yugo gastos living in sweden who sued them instead of negotiation he choosed u.s.a way of tackling his problem

      Delete
    10. He was not a gastos, the man was a Swede.

      Delete
  7. Great headline followed by a text with LESS details than in linked Dec 31 article! Oh what a tease! Now I have to reverse engineer a vague statement into more tangible details blog readers are looking for. Okay, so this is my educated guess:

    Already mentioned improvements are fleet expansion, new website (although I don’t expect to see Amadeus changing their mind about online check-in), new onboard menu (starting in March timeframe) and onboard wifi. Connectivity is a big plus especially if offered for free. That can certainly raise the competitiveness bar over other regional players and LCCs except Norwegian. ATRs and Boeings are not expected to have it installed, and nearby destinations even when served by an Airbus are not going to gain much from wifi. BEG-SJJ or BEG-TGD routes have precious little time at cruise where wifi would be available. The longer the route, the better the case for wifi. AUH passengers, rejoice!

    Some time ago Air Serbia was looking for staff for upcoming lounge at Belgrade airport, another product in the pipeline that could raise competitiveness bar especially for elusive business class travelers. I am not sure of the current lounge status, but I hope to hear if it’s stalled or moving full steam ahead.

    There might be many other innovations Air Serbia is looking to introduce, but that would be pure speculation on my part.

    ReplyDelete
  8. Bice jako uzbudljiva ova 2015 za ASL -BEG.
    A za ostale Dane nije bezposlen kao ja i mnogi ovde. Vi da znate kakav je jedan njegov radni dan nebi pozeleli nikad to da radite.
    INN-NS

    ReplyDelete
    Replies
    1. I can tell you this guy sends emails at all hours of the day - especially in the early morning hours - often at 1 or 2am and many at 4 or 5am - the guy never sleeps !!!

      Delete
    2. Recently a lot of young people have joined the management team, the only problem is that they are Singidingi graduates.

      Delete
    3. Ja mislim da ima i onih sto posteno zavrse Singidunum fakultet .
      INN-NS

      Delete
    4. Не, нема. Барем не међу новозапосленим у Ер Сербији.

      Delete
  9. Elevate magazine mentioned opening of a small Air Serbia museum at the new HQ. When is it going to be open and will it be accessible to the public? Thanks!

    ReplyDelete
  10. Hteli do da priznate ili ne, Air Serbia je dozivela veliku transformaciju! Usluga, avionu, naravno nije sve zaltno, ali je bolje nego sto je bilo! Pogledajte isto samo koliko su pota letovi otkazivani, kasnili pre, sada je toga dosta manje, svaka cast i samo napred!!! Koristio sam vise puda njihove usluge prosle godine, i bio sam jako zadovoljan!

    ReplyDelete
  11. On December 30th I flew IST-BEG-LJU with AirSerbia. The flight from IST to BEG had a delay so I missed a connecting flight to LJU. AirSerbia's staff needed one hour and a half to rebook tickets and print hotel vouchers. Then we had to wait additional two hours for the bus to take us to the hotel. When I asked AirSerbia's staff to provide water they said they can't and pointed me to exchange office to exchange EUR to RSD to buy water. The supervisor Mrs. Milena Dunjic has ignored our requests to call a taxi and later totally ignored us. Three hours and a half later the bus has finally arrived. The bus driver confirmed he has been called by Mrs. Milena Dunjic three hours after we landed at BEG. When we arrived at the hotel we were told there will be no dinner because nobody from AirSerbia notified the hotel that we are coming. The next morning they sent too small bus to take us to the airport so I had to stand the entire ride. This was by far the worst experience and I fly frequently. I will never fly with AirSerbia again.

    ReplyDelete
    Replies
    1. Their customer service is generally pathetic and the people who run the show at ASGS have proven that they are not competent enough to run a modern airline. It's a shame because they brought people from Etihad.

      Delete
  12. Zagreb-Beograd, Air Serbia
    Friday 2.1. at 20.40 AT7

    19 pax = 28,7%

    Very bad concerning fact that it is Friday flight before Orthodox X-mas and that price of ticket was 45 EUR one way.

    ReplyDelete
    Replies
    1. Actually the loads on the route are generally healthy. Was it the morning or night flight?

      Delete
    2. Christmas is still far away, it is on Wednesday, so it is 5 days ahead. I guess Monday and Tuesday will be crazy for that route when business people start to return back.

      Families will not pay XXX euro when by car it would be 3-4 hours.

      These flights are for transfer pax and business.

      On the other side ZAG-BEG would be high on 30/31.12. because of people coming for New Year celebration.

      Delete
    3. I honestly can't believe that an "aviation expert" takes loads on the second day of New Year as representative of anything.

      Delete
    4. It's only a number of pax on a specific flight, but it will represent lower part of overall LF during whole year.

      Delete
  13. Ask somebody what's the problem with the BEY flights? They create havoc almost on a daily basis. BEG-BEY flights are always late and then on the return ALL departures ex BEG late up to 1,5 hours because they wait for BEY connecting passengers! So today! Can anybody address this with ASL, or explain? If I were Mr Kondic would take a proper look on the BEY operation and check what's wrong because all other pax have to suffer because of this ONE rotation!

    ReplyDelete
  14. They should start with completely redesigning the AS website as it looks horrible, specially because reminds on old Jat Airways website. They invested so much money to their new product..planes, meals, branding..and one of the most important things such as a website is just looks awful. This is where all of us landing first when we starts our journey with AS.

    ReplyDelete
  15. Interesting. According to 30+ comments I have just read, I should stay away from ASL and never even think of flying them. Everything about these guys is one huge disaster: website, meals, loads, connecting flights, fleet management, customer service, general management, promise delivery... One could ask himself how in damn hell this company still manages to stay afloat in such a perfect-managed industry where everyone else offer nothing but 7-star luxury and japanese style punctuality.

    And yet, every time I choose to ignore these warnings and fly ASL, somehow everything goes fine. Be it O&D or transfer flights or whatever, somehow it does not end up in a disaster. I go to their website and buy my tickets in less than 10 mins (I get to choose seats too), at any airport I check in in less than 20 mins, we take off on time, we land on time, the meal is decent enough, I claim my luggage in less than 20 mins, sometimes I get to fly a 733 instead of A319 and it makes no difference whatsoever. Other passengers (100+ of them, that is) are not bothered either. Overall I get to my destination on time, fairly served and for very decent money. 8 legs so far, same story every time.

    So I kinda wonder what kind of a lucky guy I am. It seems every time I fly ASL I get a prize - the only flight of the day which actually went normal and where passengers did not have their lives turned into hell. Or at least the comments on this blog suggest so.

    ReplyDelete
    Replies
    1. O&D passengers rarely experience discomfort, it's mostly transfer ones. Their bags get lost, no one replies to their e-mails and so on.

      It's more than obvious that JU changed a lot but in my opinion the problem is that the airline and its management are constantly portraying the situationa s if they are some sort of mini TK when they are not. No one expects you to become a super airline in a year so stop bragging and lying.

      Delete
    2. To su obicno jako jako cudni ljudi.
      I sta sam ja doziveo sa OS treba da pisem ovde.I sad treba svi da pisemo sta smo doziveli lose sa ostalim aviokompanijama.
      Oni to pisu namerno zato sto su ljubomorni. Mogu da se kladim da pojedini ljudi sa ovog bloga idu i pisu na Airliner ratings i Skytrax .
      INN-NS

      Delete
    3. Lose o ASL.
      INN-NS

      Delete
    4. I tell you how they manage to stay afloat: because Mr. Hogan took 150 million € out of Serbian tax payers money to "create a success"!

      Delete
    5. Дакле мали, ти тврдиш да је све велика измишљотина и да се у Ер Србији ништа лоше не дешава?

      Delete
    6. I had two transfer flights with ASL - zero problems or issues. OK, my experience may not be a relevant sample but so may not be anyone's single experience (good or bad).

      A friend of mine had his ASL flight cancelled and it took him 6 months of reminders and questions to finally receive his 500 euro compensation. Too long? I would say so, but still twice faster compared to my ordeal with Delta.

      Delete
    7. @ 3:13
      Ja znam da stanje u ASL nije sjajno ali naspram drugih EX YU kompanija stanje je predivno.
      Neznam bas ste nesto danas navalili sa pljuvanjem.
      INN-NS

      Delete
  16. +1

    I had 36 segments in 2014 and I fully agree with what you wrote, I have only two issues
    - Etihad Guest (my god, booking miles is horrible experience)
    - Missing Online check-in

    ReplyDelete
    Replies
    1. Ah, yes, Etihad Guest miles. I fully agree it sucks that they are not credited automatically, but here is what I do:
      - I forward the e-ticket to claims@etihadguest.com
      - in the same message I attach the photo of boarding passes

      Total time 5-6 mins. Within 2 weeks they respond by notifyig me that my claim has been approved and miles credited. The process may not be perfect but it takes me less than half of the effort and time I would need to come here and post a hate comment.

      Delete
  17. Nekoliko puta godisnje koristim aviokompanije zbog posla sa BEG-a. Moram priznati da sam NA ZALOST koristio i usluge Er Serbije. Ne pisem ni na kakvim sajtovima niti je rejtujem, ali u par navrata su avioni za Amsterdam i Pariz kasnili i po dva sata. Dakle, dodjes na aerodrom najpristojnije u 5 sati ujutru, a avion poleti u 9h. I nisu samo Pariz i Amsterdam kriticni na ASL-u, vec gotovo 90% destinacija iz Beograda. Prestao sam da koristim zbog tog razloga usluge ASL-a u junu mesecu. Od tada sam 7 puta leteo ka Evropi sto ostalim legacy carrierima, sto lowcosterima (dva puta, jednom izijem do Milana i jednom wizzom do Ajndhovena). Obecam partnerima da cu biti u Amsterdamu u 10h, a sletim u 11:30 zbog ne znam kakvih problema na letilici Er Serbije. Da ne pricam o tome da sam u maju zakasnio u Solun samo sat vremena i to onim popodnevnim letom i izgubio posao.. Desava se i ostalim kompanijama da kasne pri poletanju 10ak, 15 min, pa i pola sata, ali bar slete na vreme. Er Serbija ponekad kasni iz BEG-a i 4,5 sati.. To je van pameti. Eto, samo da obavestim Daneta ako cita moj post da je izgubio 7 povratnih karata samo od mene ove godine, neka je prosek 250e na ASL-u, izgubili su 1.750e, zbog nesposobnosti ili nemoci da usklade politiku poslovanja. Ako ti jutarnji letovi u proteklih godinu i dva meseca konstantno kasne 2 sata, a zaista polete 2 sata kasnije, onda im promeni i vreme leta. Mislim da je godinu dana sasvim dovoljno da shvatis da avion vise zaista ne moze da poleti u 6:40 vec u 8:40. Ljudi dodju dva sata pred let, cekiraju se i onda 4 sata sede na aerodromu. a ne daj Boze da neko dodje na check in u 6:30, nece moci da se cekira i pored toga sto let kasni 2 sata.. Eto toliko, a Dane moze do sutra da prica hvalospeve o regionalnom lideru. I nesto se bas pitam kako to u poslednje vreme LH za jutarnji FRA sve cesce koristi ili 320 ili 321?

    ReplyDelete
    Replies
    1. Ja sam dva puta u prošloj godini došao na BEG u 5:30 i poleteo najnormalnije u 6:50. Ista situacija na još dva popodnevna leta. Večernji talas nisam još imao prilike da koristim. Na kartama sam uštedeo stotine evra u odnosu na konkurentske prevoznike. Ne znam da li je do Daneta ili do nekog drugog ali meni je ASL donela odličan value for money i sasvim korektnu uslugu.

      Delete
  18. Having read all the bashing in this article, I have to say that I vastly prefer an airline that starts off humbly and keeps improving its service incrementally, than an arrogant legacy giant such as Lufthansa that's constantly diluting its product and cutting on benefits. That's why this is the first year that I haven't requalified for Senator status with LH and have gone for EY Gold Elite instead. I don't know which airline you're comparing Air Serbia to, but the wafer-thin seats Lufthansa pitches for "business class" and sells for 800-1000 EUR are infinitely more awful and disappointing than a 733 substitute.

    Regards from Poland.

    ReplyDelete
  19. To all the people wondering why they see so many hate comments about Air Serbia, the reason is because those who have a bad experience are much more likely to write about it and complain than people who have had a good experience.

    A have many many friends and family who have flown with Air Serbia, and all of them loved it and never had any problem, yet I doubt any of them would take their time to write anything unless they had some kind of issue.

    Air Serbia is an airline like any other kind of airline. They are neither the best nor the worst, in some aspects they are very good, and in a few others they can improve.

    ReplyDelete
    Replies
    1. I Neda Ukraden nije zadovoljna uslugom.

      http://objektivno.hr/pjevacica-zadala-muke-osoblju-jedne-avio-kompanije-neda-ukraden-se-bahatila-u-avionu-38704

      Delete
    2. Oh my god, she wants something other than paper cups on a 25 minute flight between Zagreb and Belgrade! What a special princess, thinks she can book economy and then she not only expects refreshments, which are now not even offered on many carriers for much longer flights, yet expects real glasses!

      This story simply cannot be true. It has to be a clickbait trash headline, it is not possible for someone to actually feel that level of entitlement.

      Delete
  20. After following the blog for a while I have noticed troll brigade comes alive with negative comments with scientific predictability every time Air Serbia topic gets published. To their credit, they have replaced bottom of the barrel hate with more sophisticated "complaints" and "personal experiences" as if they went through some kind od PSYOPS training, but they are still easy to see through. What gives them away is lack of similar "customer service issues" comments when blog articles cover other airlines operating in the region. For that reason, discard them all. Not to throw baby out with the bath water, those with actual issues have many other avenues to contact the airline and get the issue resolved. But not here, this is an aviation blog, not complaints dept.

    ReplyDelete
  21. Here is an examples of how this can happen when flying other airlines too. Personally, I experienced a missed-connection-gone-bad only once but it's life and people should always look on the bright side...or fly with another airline.

    http://www.airliners.net/aviation-forums/aviation_polls/read.main/280432/

    ReplyDelete
  22. [znenadjujuce dobrim delom zestok treci januar prema Er Srbiji uglavnom. Bar na ovom zajednickom forumu, dezintegrisane drzave, kako bese se zvala?. Nebitno je. Ima ovde nekoliko pristojnih, dobro namernih komentara. Kasnjenja letova su najveca zamerka, bar upuceno Srpskom avio prevoziocu. Obzirom da flota aviona je vrlo skromna. Frekfrencija letova prema glavnim poslovnim centrima Evrope je vrlo niska. Kako zbog veoma slabe. ekonomske, investicione i poslovne moci, tako i broja aviona. Obicno je jedan let dnevno, pa izbor nije tako sjajan. Postoji odredjeni broj osblja na front line koji nisu na nivou njihovih kolega u advance airlines... Medju tim nadam se da ce ukoliko to sada nema, Er Srbija formirati sluzbu slicnu "CARE TEAM". Putnici, odnosno gosti na letovima bi bili mnogo efikasnije opsluzivani. Nebi pojedinci imali osecaj da su "in dark" u bilo kojem segment putovanja. Svakako da bih snazna i stalna supervizija sprovodjenja svako dnevnog biznisa na svim pozicijama u vertikali i horizontali. Operativi, verujem je veoma potrebno pojacanje. Zli jezici ce ostati sto i jesu. Objektivnost promena, pocetak velikih projrkata u zemlji Srbiji od Vaskrsa koji pocinje od Beograda na Vodi do svih drugih projekata. Ekspanzija Er Srbije sa poboljsnjem poslovnog ciklusa buduce Srbije daje potvrdu da nova drzava se definitivno dize na rusevinama samo-upravljanja sa demagogijom...
    Definitivno 2015 jeste godina Srbije, Aerodroma Nikola Tesla Beograd.i AIR SERBIA.
    Uvek okrenut kreativnosti ljudskog Duha, sinergija ljudskosti su nezamenjivi. To vazi za sve godine. Dve hiljade petnaesta je tek pocela Head up. Flights just beginning. Let be happy. LET FLY !
    Rodney & friends. Kraljevo /// Sydney.

    ReplyDelete
  23. OT : Helvetic's new E190 is on it's way to BEG from ZRH.

    ReplyDelete
  24. Aha sta je ovo da vas pitam.
    Thaller (UK)
    My Business Class flight from RJK to LHR was business in name and cost only. Despite the online reservation system clearly indicating that the central seat on the A319 is left vacant, consistent with my experience of other Star Alliance partners, an upgraded passenger was put in the seat next to me and the response from the airline was only that they do not guarantee the extra space. This is an extremely misleading reservation system and doesn't help when your partner has booked the aisle seat thinking they are next to you. The only communication from the cabin crew regarding the move was to ask me whether I would mind moving to let him have the window seat! The airport had no business facilities, there was no sparkling wine, the food was extremely poor, I was not even able to get a second piece of butter for my bread, and my baggage with its priority tag was one of the last to arrive at LHR after a 45 minute wait. Considering the large price gap, I am left wondering what exactly that money paid for as I am certain that a slice of ham and bowl of cereal cannot cost over 100 GBP themselves?
    Saketh Rahm (USA)
    I had an awful experience on this airline and Lufthansa codeshare flight from FRA to DBV. Firstly the flight was delayed 1 hour in FRA. However what happened next was a true nightmare. As we descended into Dubrovnik, the captain informed us due to a problem at the airport we were to divert to Split. After landing at Split and spending 1 hour on the ground we took off for what we thought was Dubrovnik. However after attempting to land the captain turned the flight around and proceeded to Zagreb (only one announcement and no information as to why). We landed at Zagreb at which point the captain and crew left the plane and the passengers with no information. We were given no food and only one glass of water during this entire ordeal. A new crew came on board about 30 min later and several passengers demanded to leave the flight. We finally took off for DBV and landed 7 hours behind schedule. I fully understand that weather issues/operational issues arise but to not give information to passengers and create a sense of panic with the passengers is completely unacceptable.
    V Donnelly (Ireland) ,Old aircraft missing armrests and smelly carpets. I fly very regularly between Greece and Croatia, and unfortunately, this airline is often the only option without routing half way around Europe. The staff are rude and the food terrible. Once I asked why my baggage was not being marked with priority sticker being a star alliance gold member with several airlines, and was surprised when the check-in staff didn't know what Star alliance was. 500EUR round ticket Athens/Dubrovnik sometimes costing a lot more if booked less than 2 weeks to travel date. Truly disappointing that this airlines is a star alliance member.
    Sad molim ljude ljude sto pljuju ASL da mi objasne posto ovo su sve napisali EU gradjani.
    INN-NS

    ReplyDelete
    Replies
    1. Sto ste sad ucutili ???
      INN-NS

      Delete
    2. Evo ja cu da ti odgovorim: Nijedna aviokompanija nije "bezgresna", uostalom postoji i narodna izreka : ko radi taj i gresi.

      Stvar je samo u KOLICINI gresaka.

      Najbolja potvrda ko gresi vise je ta da su primeri koje navodis stari vise godina, sto znaci da se takve stvari desavaju RETKO, za razliku od kompanije o kojoj danas govorimo, gde se to dogadja CESTO.

      Uz to, kompanija koju kritikujes za sebe ne tvrdi i ne reklamira se da je "LIDER U REGIONU", i da je njena usluga DRASTICNO bolja od svih ostalih, a u praksi je skroz drugacije.

      Znam da ti je tesko kada ti neko pokaze da nisi u pravu ali i da je tvoja reakcija na to svadjanje, pa tei unapred obavestavam da vise necu sa tobom da polemisem po ovom pitanju,a ti pisi sta god te volja. Cao!

      Delete
    3. @INN
      Tvoj komentar im je promenio zivot iz korena pa su otisli u pecinu u sred pustinje i posvetili se otkrivanju tajni zivota i svrsi covekove egzistencije na ovom svetu... A sto ti mislis?

      Delete
    4. @10:43
      Gospodine ako je za vas staro nekoliko godina Septembar 2014 godine onda ok.
      Pa ASL i jeste lider u EX YU regionu.
      kraspeed
      Ne znam sto se svaki put pise o kasnjenju kad su vesti o ASL cudi me nesto.
      Zato cu i ja to pisati kad budu vesti o CTN edeci put.
      I ja ne mislim nista o tim ljudima .
      INN-NS

      Delete
    5. OU 415 from Frankfurt, late 2 hours tonight, what the heck?

      Delete
    6. Source : Skytrax

      Period : Jan through Dec, 2014

      Croatia Airlines : 3 negative comments
      (ALL listed above )

      Air Serbia : 8 negative comments
      (NONE listed above )

      No further comment needed.

      Delete
    7. More people fly with Air Serbia so it makes sense for more people to comment on it. This trend will only continue in the future.

      Delete
    8. 3 Jan, 2015

      EY71 / JU8081 AUH-BEG

      Estimated arrival time : 05:20
      Arrived :10:05

      What the heck?

      Delete
    9. @11:35

      First, Air Serbia transports about 30% more passengers than Croatia Airlines, and number of negative comments on Skytrax for Air Serbia is 160% bigger compared to Croatia Airlines.

      Second, this trend (of Air Serbia growth and Croatia Airlines stagnation) will not continue in the future, as this year is the last year of OU's restructuration caused limitations, and on the other hand the time of JU's boom is over and future growth, if any, will certainly not be that dramatic

      Delete
    10. Ja predlazem da pisemo koliko i busevi kasne po Gradovima USA - EU i po Srbiji pa da uporedimo.
      Sta ste navalili na kasnjenja i na B 733 isto i ja mogu da pitam sto CTN salje za BRU Q 400.
      Kao sto je rekao jedan gospodin gore mnogo vise stranaca putuje sa ASL nego sa CTN .
      Bice jako zanimljiva ova godina za ASL.
      INN-NS

      Delete
    11. @ 12:20
      Predpostavljam da vi zivite u USA i zato znate da nece biti ekspanzije u ASL.
      A ekspanzije ce biti u ASL.
      INN-NS

      Delete
    12. pozdravijo te Mile Ronhil

      Delete