|Belgrade and Skopje airports recognised at World Airport Awards|
Belgrade Nikola Tesla Airport and Skopje Alexander the Great Airport have been named among the top ten best airports in Eastern Europe at the 2015 Skytrax World Airport Awards held in Paris last week. The World Airport Awards are considered the most prestigious accolades for the airport industry voted by customers in the largest annual global airport customer satisfaction survey. According to Skytrax, the survey and awards process is independent and guaranteed free of any airport influence or interference in final results. It is the first time in the award’s sixteen-year history that two airports from the former Yugoslavia have entered the top ten of any category, which include the world’s best airport, most improved airport, airport with the best staff, best security and best transit airport, to name a few.
Belgrade Airport was placed fifth among Eastern Europe’s best airports, while Skopje managed ninth position, entering the list for the first time. The category was won by Budapest. No other airport from the former Yugoslavia managed to enter the top ten of any category. Furthermore, no airport in the region was among the top 100 best airports in the world, with Singapore’s Changi Airport taking the title for a third year in a row. The 2015 World Airport Awards were based on 13.02 million customer nominations across 112 nationalities of air travellers, and included 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Over the last two years, Belgrade Airport has invested significantly in improving its facilities, with the addition of three new gates, the expansion of its departure lounges, replacement of old air bridges, the overhaul of its business class lounge, opening of new retail space and the installation of a visual docking guidance system for aircraft. On the other hand, since opening its new terminal in September 2011, Skopje Airport has been no stranger to awards. In both 2013 and 2014 it was named the best airport in Europe handling under two million passengers according to Airports Council International (ACI). With six air bridges and a capacity to handle four million passengers per year, some 110 million euros were invested into the terminal building.
Best airports in Eastern Europe