Tuesday, March 28, 2017

Zagreb Airport's new terminal opens


Zagreb Airport's new passenger terminal went into commercial use this morning. Following three years of construction and over a decade of planning, passengers flying between Zagreb and Dubrovnik this morning on Croatia Airlines' flight OU660 were the first to use the new 236 million euro facility, which stretches over 65.860 square metres and three levels, features three baggage carousels, eight air bridges - six for international flights and two for domestic services - nine security checkpoints, thirty check-in desks, 23 passport control booths and a car park with the capacity to handle 1.100 vehicles. Over 1.000 construction workers were involved in the project each day. The opening of the new terminal was made possible after the Croatian government concluded a thirty-year concession with a French-led consortium. "We are delighted that our aircraft was the first to depart from the new terminal. We actively participated in all testing phases and we hope that passengers have a comfortable experience travelling from the new facility. Our aircraft will link Zagreb with five Croatian and 24 international destinations this year", Croatia Airlines' Head of Sales and Marketing, Boris Kolka, said. The first flight to land and dock at the new terminal was Qatar Airways from Doha.


To mark the occasion today, Zagreb Airport launched a new web site, while Air Serbia upgraded its equipment from a 66-seat ATR72 turboprop to a wide-body 254-seat Airbus A330-200 aircraft. Commenting on the new facility, the General Manager of Zagreb Airport, Jacques Feron, said, "The new terminal will certainly become another recognisable symbol of Zagreb and Croatia, and will benefit the city's tourist potential, providing it with a modern look. Throughout the region, the new terminal stands out for its contemporary design and modern technology and infrastructure. It is precisely because of this progressive technology that all customers using the terminal - passengers, airlines and vendors - will have the highest quality of service". The new terminal features several different retail brands run by Turkey's BTA Food & Services Group. They include Cakes & Bakes, Spread, Pom juice bar, Cafe Nero, Brewmark pub, Needstop, Antonia coffee bar and From Designers with Love store, which will be selling Croatian products. Furthermore, France's Aelia runs a 600 square metre duty free shop. The airport also features the PrimeClass Lounge for first and business class passengers. It stretches over 323 square metres and has the capacity to accommodate 84 guests. It includes a self-service buffet, Wi-Fi Internet access, business area, TVs and a relax area with massaging chairs. The PrimeClass lounge is a staple of many TAV-operated airports.


Further development of Zagreb Airport is planned as passenger numbers continue to grow. The terminal in its current shape and form has the capacity to handle five million travellers per year. Once this figure is reached, the western side of the departure area will be extended and new gates added. Following this, the eastern departure area will be extended with three new gates once the airport reaches 6.1 million travellers, while further development will involve the extension of the eastern departure area with another two gates and the possible extension of the apron once 7.3 million passengers are welcomed. Local authorities plan to extend the city's tram network to the airport, with work expected to begin in 2019, while a new hotel will be built across from the terminal building and will be directly linked to the facility.



Zagreb Airport development through the years


In the summer of 1943 the German Army started work on a 1.800-meter-long paved runway and a number of taxiways near the village of Pleso. The airport was used exclusively for military purposes. In 1958, the government ordered for the army vacate part of Pleso Airport for commercial traffic. A year later, a new passenger terminal was built. The airport would subsequently expand over the next three decades with a new terminal, apron and taxiways built. For a full history of the development of Zagreb Airport, including photos, click here.



This year has started strongly for Zagreb Airport with Emirates announcing the launch of daily flights from Dubai with its wide-body Boeing 777-200 aircraft, Monarch Airlines plans to launch services from London Gatwick and Manchester and Air Transat will boost its operations from Toronto to the Croatian capital. "Other increases include the doubling of Iberia flights between Zagreb and Madrid, as well as a 70% increase in operations and capacity by Czech Airlines and LOT Polish Airlines from Prague and Warsaw respectively. We are also a proud partner of Croatia Airlines, which holds a 55% passenger share at the airport, and significantly aids the airport's connectivity. During the summer, the carrier will introduce four new routes", Mr Feron said. Zagreb Airport anticipates handling over three million passengers this year.


Zagreb Airport will now focus on attracting new carriers and quickly growing its passenger numbers. "We believe that the opening of the new terminal will broaden our goals. We aim to handle more passengers in the coming period, up to five million and then up to eight million in our next development phase. In order to achieve this, we have to attract new carriers, open new routes and destinations, and make our airport even more competitive", the General Manager noted. The Croatian government is currently negotiating the introduction of flights between Zagreb and the United States for next year.

137 comments:

  1. Congratulations Zagreb. Good luck :)

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    1. Zagreb's new terminal will expand in stages, from 2a to 2d initially, however longer term plans to to add 2e and 2f expansions as well.

      2a and 2b will be added as soon as terminal passes 5 million mark. and 2C and 2D once terminal passes 7 million pax. 2e and 2f are planned stages that will see expansion of the main terminal building by 32000sqm and additional 4+4 passenger boarding bridges to the east, extending eastern pier by additional 175m to total length of 755m.

      Stages 2a through 2d will see terminal extended by 255m on both sides, for total of 16 passenger boarding bridges and 24 gates. 3 of these will be for wide body aircraft capable of accommodating additional 5 narrow body aircraft or 3 wide body aircraft.

      When final expansion is completed 2e and 2f, new terminal will have 24 passenger boarding bridges, 3 of which are for wide body aircraft and designed capacity of 12 million pax.

      https://i0.wp.com/hajdasdoncic.hr/wp-content/uploads/2017/03/radovi-faze-2.png?w=562

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    2. Air Serbia A330 in Zagreb

      http://i1264.photobucket.com/albums/jj492/Pedjijatar/17630097_10155195536348809_5921343549726587161_n.jpg

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    3. Great pic, love the new terminal!

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  2. Would have been nice if they launched a new web page. It still says "Zagreb Airport new terminal under construction" on theirs and the map displays the closed terminal.

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    1. I agree they should have tried a bit harder. It's not every day you open a new terminal while shutting the other one you had. I also checked the webcam option but its only the old terminal. As far as I can see there are some planed parked in front of it... unless it's an old screenshot.

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    2. Will the new terminal have a webcam?

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    3. Someone from another forum wrote to them and asked them that and they responded there won't be :( I hope they reconsider.

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    4. Ugh.. that would be a huge shame. The webcam was pretty cool.

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    5. Totally agree - the current website needs to catch up with the digital age. A missed opportunity to launch a refreshed modern and contemporary new site to match the new terminal. Hopefully something will be launched this afternoon.
      Needless to say - great work ZAG - looks amazing and go Croatia. Can't wait to learn what's next

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    6. is there a timetable on the website (like SPU or DBV ones) or as .pdf?

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    7. As of today there is a new website for ZAG

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  3. Nice building but let's hope the management wakes up and does something as the airport has underperformed in the first two months of the year. I am curious to see how it will perform in March.

    Also, I read yesterday that QR will send its A320 in winter. Wasn't it supposed to be an A321 on some days by default from summer 2017?

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    1. QR did not plan to use 321 during winter anyway if I am not mistaken, only during summer schedule. So no changes there.

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    2. I think only three or four flights were supposed to be with the A321, the rest with the A320.

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    3. Summer schudule is/was planned as a mix of 320/321 while winter all 10 weekly with 320.

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    4. Yes, initially bit that was later on revised. Those A321 flights in winter were loaded in the system for a short while. It's a prudent decision, no one can argue with that. They can beat EK with a higher number of frequencies.

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    5. Where exactly did it under perform since it had less number of flights, but more passengers?

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    6. It underperformed in comparison to other ex-YU airports.

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    7. Explain than this to me:

      BEG

      January
      a/c movement: +3%
      Passengers: +13%

      February
      a/c movement: -5%
      Passengers: +6%

      2017:

      a/c movement: -1%
      Passengers: +10%

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    8. I'll try again: If there were less flights than last year, but there were more passengers, how did it under perform again?

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    9. I'll try again as well, it underperformed in comparison with other airports in ex-YU. Look at LJU, SKP, TGD... all had over 10% growth but ZAG didn't. Means it underperformed regardless if there were more or less flights.

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    10. Oh! So it's not the same percentage of rise in passenger numbers, do therefore it under performed? Hilarious, dude. You can talk about under performance when you'll have same or more flights, but same or less passengers.

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    11. Sure, sure... how much was the drop in flights? 10%? 15%? ;)

      If ALL ex-YU airports had at least 10% growth and ZAG didn't then it means there is something wrong. Look at LJU, they didn't have that many more flights but their passenger numbers are rising.

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    12. SKP didn't have that many additional flights either.

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    13. No wonder BEG had that much increase since this time last year, they were in red. And if it makes you happy and you really like to get off at these numbers and thinking that there's "something wrong" at ZAG, be my guest. Whatever rocks your boat, bro.

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    14. Even when compared to last year BEG added a great number of new passengers, so not only that we compensated what we lost but also added new ones. So your comparison doesn't stand.

      I presented facts, you presented... well nothing really. The fact is that winter demand for ZAG is what it is now. Unless someone starts building a hub it ain't gonna grown much more than this.

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    15. How a 24 month comparison looks like?
      2015 to 2017 for these airports?

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    16. Let's take a five year period:

      ZAG:
      2011: 2.319.098
      2016: 2.766.087

      BEG:
      2011: 3.124.633
      2016: 4.924.992

      Makes little sense to compare it with 2017 which has only begun. What we can do is to compare the number of extra passengers this year:

      BEG: 55.377
      ZAG: 13.281

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    17. Hon, you've presented a bucket of venom. The fact is the flights number were down, the number of passengers were up. If it didn't meet your standards of traffic rise yoy, that doesn't make it a fact. It makes it your personal opinion that matters to - well, no one. But as I said, whatever rocks your boat.

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    18. It's ok, I understand why you are behaving like that. I wouldn't feel comfortable knowing LJU, SKP, DBV and SPU are going to handle soon as many passengers as ZAG.

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    19. Anonymous 12:44, as long as we have options to travel from several airports in Croatia to other parts of Europe/world, I honestly couldn't care less about ZAG/DBV/SPU pax numbers

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    20. Ljubljana will not handle passengers like Zagreb will any tike soon. But I dont understand why is that important. And I expect more rise in passengers number with those new OU lines.

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    21. I hope those routes end up being successful and that OU keeps them in winter. I mean most of them could survive the slow season, no?

      I think if LJU has Wizz expand there then they can easily pass 2 million.

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    22. Great reply Anonymous at 12:59 PM! I honestly don't understand this weird way of thinking that some people have, whereby the failure of an airport in the neighboring city, or country, somehow means your success. Or gives you pleasure. And I doubt that these people are stakeholders, lol! Not that the Zagreb airport has failed. If the passenger number rose, in spite of significantly less number of flights, that means the demand is there and there should be more flights. In no way is that a symptom of failure. It's quite the opposite. I'm guessing the number of flights had dropped in these past couple of months, because of the move to the new terminal, the adjustment period and those large scale test runs.
      As for Ljubljana, Sarajevo, Split, Dubrovnik...etc. I wish them the best of luck!

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    23. You do not understand that EU is competition?

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    24. No, EU is not competition, EU is cooperation

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    25. Poor stupid guy. Tell that fair tale to FR, WIZZ, LH, Fraport, AF KLM, etc.

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    26. Free market is about competition. But like I said, I highly doubt that these people are stakeholders in any airport anywhere, and if they were, I'd be seriously suspicious about the success of any business they were a part of.
      For the rest of us as consumers of this particular service, competition is a good thing. Leads to more options, better service and lower prices.

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    27. Of course free market is about competition. Like every alliance is about cooperation and the EU is an alliance.

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    28. Today you will see how loose alliance is EU. Brexit is starting today.

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    29. Interesting times ahead but I hope FR or W6 step in if OU can't stimulate further growth. They will also help promote Zagreb as a holiday destination much faster due to lower fares.

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  4. Hope all goes smoothly

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  5. Koliko širokotrupaca može primiti na mostovima u isto vreme?

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    1. There is one that can be used normally but then they can block two airbridges if there is a need when two land at the same time as it will be the case this summer.

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  6. Will there be any other bigger birds today other than Air Serbia's A330?

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    1. Nope, I think that's the only planned equipment change for today, unless Lufthansa does something last minute but I doubt it.

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  7. Good luck to Zagreb. Terminal looks great and future development plans also sound interesting.

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  8. Air Serbia's A330 has landed in ZAG. Would be nice to see some pics of it parked at the new terminal.

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    1. I'm sure there will be some soon.

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  9. Well I'm really happy we are just out of that old terminal. Past its use by date a long time ago.

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  10. So the next big event for ZAG will be the arrival of EK on 1/7/2017. Looking forward to it.

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    1. Don't flights start on 1/6/2017?

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    2. Oops sorry my bad. You are right.

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  11. I am not. I'm gonna miss bear or two that I ussualy had in Ivacu between flights

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  12. Anyone know the loads on today's A332 to ZAG?

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    1. ATR loads on a A332

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    2. I've just come off the flight and was quite surprised by the number of people. Definitely way more than an ATR load, at least a hundred souls onboard.

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    3. That's great, hope Air Serbia will publish some pics :)

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    4. both flights over 120. I flew today

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    5. Verry nice move of Air Serbia. But verry good commercial move too.

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    6. Ipak nisu uspeli cak ni promotivni JU let da odrade bez kasnjenja (40min iz Beg), stvarno su nesposobni da nesto urade kako valja.

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    7. Друже, авион је каснио због одређених ВИП путника.
      Повратни лет је био пун хрватских агената који су ишли у Београд туристички.

      Ваљда ће сада више да продају ЈУ карте из Загреба.

      Исто тако, лет из Загреба је каснио пола сата. Што то ниси споменуо? Класичан хејт.

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    8. Stvarno ste dosadni sa tim "hate" kad god covek kaze neku kritiku zato sto hoce nesto da bude bolje i da bude kako treba vi nalazite da je to "hate". Inace BRAVO za CIRILICU!

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    9. Хејт је зато што се само оглашава када има неке лоше вести. Ето, ни једном није похвалио како Њујорк не касни.

      Данашњи лет је каснио јер био VIP лет и није било лако поватати сав народ по аеродрому. Авион је био ту и спреман. Дакле није до Ер Србије.

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  13. Well it's good news that they have free unlimited wifi at the airport. Hope they don't change it. At the old terminal it was only 15 minutes free.

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    1. Good to know. Thanks.

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    2. Free wifi in launge only

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    3. I don't think free Wi-fi is for lounge only.

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    4. Three hours of free wifi.

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  14. Tram line to the airport sounds good but I think it is unrealistic.

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    1. It's very realistic. Provisions for it already exist on Domovinski most as well as on reconstructed part of Radnicka.

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    2. It's unrealistic only because Zagreb has Bandic as a mayor (for now). But, the elections are in May, hopefully he won't stay!

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  15. Can't believe it finally happened. Huge improvement on the previous product. Must be a big day for employees. Wishing Zagreb Airport all the best.

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    1. Ma strasan aerodrom, moze cak da stane jedan istinski WB avion i ima cak 3 trake za dopremu prtljage, konacno je i ZAG doziveo 21 vek.

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    2. Nije, ali 21.stoljece odavna jest.

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  16. Congrats, ZAG, nice of Air Serbia to send their big bird, hope for some others to follow!

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  17. Air Serbia, Qatar, Croatia Airlines and Vueling currently parked at the terminal.

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    1. Ufff get us some pics plsssss

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    2. Here are some pics from this morning:

      http://www.poslovni.hr/hrvatska/foto-novi-terminal-zracne-luke-franjo-tuman-otvoren-za-promet-325988

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    3. And some more pics:

      https://www.tportal.hr/vijesti/clanak/poletjeli-prvi-avioni-s-novog-terminala-zracne-luke-franjo-tudman-20170328

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    4. I was reading the comments on there and this one was pretty hilarious:

      '"Projektirana je za pet milijuna putnika u prvoj fazi" ...
      Dobro je ... neće biti gužve ... nas je četiri miliona.'

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    5. haha, it takes an idiot to make such a comment for international airport....as if only local population is base for traffic....

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    6. Standardno balkanski... Na slici se vidi šest šaltera za pasošku kontrolu, verovatno ih ima još više, ali radi jedan i gomila ljudi čeka. Divno. No dobro, verovatno nisu znali da će sleteti taj A321 iz Dohe, desilo se iznenada.

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    7. A321 jos nije sletio, ovo je bio jutarnji let sa A320. A321 slijece uskoro, maloprije je usao u hrvatski zracni prostor

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    8. Anonymus 10:59, nisi nikad procitao ironican komentar? Covjek nije ozbiljno mislio, malo se zafrkavao.

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    9. Pazi, ovdje je doista sve moguće, čak i to da se nije šalio, haha.

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    10. Hmm, i to sto kazes. Moze biti ;)

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    11. Thanks for the pics, very much appreciated!!

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  18. Qatar from Doha to ZAG this morning came completely full!

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    1. And way early so I guess this was planned??

      I have some extended family who had to make an unplanned trip to Croatia due to a death and I'm pretty sure they would be arriving today. Unfortunate good/bad timing huh. They could have been on that flight too.

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    2. First DOH ZAG was 75%, second one 85% full. Nice loads as usual for this time of year especially since it is not really peak season, but not completely full.

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    3. Planned ETA was 6:30, actual was 6:21, not really way too earlier than planned. Note that as from summer schedule QR changed its timings so first service lands in ZAG at 6:30AM and second at 12:15.

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    4. Mashallah!
      I didn't know that QR introduced 2nd daily flight to ZAG ☺

      Eto mene sljedeci put kuci prije marende

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    5. Qatar is doing a great job in ZAG!

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  19. Interesting short video showing aerial views of the construction all the way to completion.

    https://www.youtube.com/watch?v=SED2CTx5ydY

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  20. Evo ukrao sam jednom liku sliku iz instagrama....ako se prepoznaje - ispricavam se unaprijed!

    https://s3.postimg.org/exhqak0pf/IMG_1943.jpg

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  21. One major drawback of the new terminal - there are no bank ATMs, only the ripoff Euronet ones.

    Plenty of support staff in the terminal, though - wherever you could possibly need help, there was someone within visual range.

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    1. What's Euronet? Never heard of it and why is it a rip off?

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  22. New terminal will bring more airlines like Air Transat and Emirates. On the other hand it means there is no hope for Croatia Airlines long haul.

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    1. Or short-haul for that matter.

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  23. I saw Purger this morning at the airport. I wonder how pissed off airport management was when they saw him. lol

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    1. Why would they be pissed?

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    2. Vjeruj mi, svijet se okrece i bez njega. ;-)

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    3. Because of his articles I guess.

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    4. I don't think anybody relevant actually cares enough about him to be pissed off.

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    5. Umm... think again my friend. He is one of the most prominent aviation experts in Croatia.

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    6. Yeah, surely he is, but he is not only aviation expert in Croatia and his opinion is just his opinion. So, Purger is always right and all people (from government, minister, workers from OU, MZLZ) they are wrong? c'man guyz, don't be silly.

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    7. Don't overestimate him, really..

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  24. Tu je takodjer i nova web stranica MZLZ

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    1. Da, looks like it has just been launched!

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    2. Izgleda skroz nice...lajkam.
      Samo da jos vrate webcam :(

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  25. Bravo Hrvatska!

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  26. Awesome! Think I'll book a flight one weekend before my summer vacation, just to check it out!
    Fingers crossed Zagreb for the fastest possible adjustment and good luck!! This year's peak of the summer season could see the passenger numbers skyrocket.
    Also congratulations to the management and the entire team, since for such a huge operational move, things seem to have gone seamlessly! And a significant portion of it went down quite literally over night!
    That could not have been easy!
    See you soon, Zagreb!!!

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    1. "Think I'll book a flight one weekend before my summer vacation, just to check it out! "

      seriously?! lol

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    2. Yes, seriously. Why is that so funny?? Wouldn't be the first time I visited Zagreb for a weekend, I have family there. Besides you folks seem to constantly obsess about passenger numbers,and then you laugh. I'm going to contribute to those numbers. :)

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  27. OT: FZ745 today DXB-BEG 96% load factor, 8 empty seats... J class full.

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    1. Nice! No wonder they added a fourth flight. Let's hope for a fifth one soon.

      Were the passengers mostly Serbs?

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    2. No, plenty of Arabs and Asians, Serbs 50%. Saw many Croatian passport holders.

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    3. Probably from Osijek and eastern Croatia, those are common at BEG.

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  28. Hello good friends. Here are some pics from Air Serbia's Facebook page regarding today's promotion:

    https://scontent.fbeg1-1.fna.fbcdn.net/v/t1.0-9/17457394_1874712166076211_8562624656303627801_n.jpg?oh=822088cc569cc11fb932b7e5894ba5be&oe=59657117

    https://scontent.fbeg1-1.fna.fbcdn.net/v/t1.0-9/17626349_1874712142742880_464123292473582741_n.jpg?oh=3b775bb774666481b5dd8718b9caf8ab&oe=596C32C4

    https://scontent.fbeg1-1.fna.fbcdn.net/v/t1.0-9/17554418_1874712196076208_2072788729509814348_n.jpg?oh=03bfb620ab17c2c09562fb54c02a53d7&oe=595352E5

    https://scontent.fbeg1-1.fna.fbcdn.net/v/t1.0-9/17553817_1874712136076214_4050337037150021605_n.jpg?oh=a5144a5bc331bbaf19ba290ad2062583&oe=595982DE

    Seems like the main stars of today's opening were Air Serbia and Qatar.

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  29. Just saw the new Zagreb Airport Website. I like it more than I did the previous one.

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    1. Needs a lot of work, when I say a lot. Hopefully in coming days they sort it out, also they need to put statistics page back and install camera so ppl can watch the planes.

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    2. Statistic page is there. Look for the business tab along the top. it will take you to the page where you'll find statistics.

      Unfortunately it looks like there will be no webcam.

      The new website like many these days is clearly designed for smart phone/tablet users. Its not what desktop users are used to and can as a result not be as popular for desktop users. Seems to be true for many websites these days.

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  30. OT: Vim Airlines charter flights with B777 twice a week this summer from Moscow to Pula. Nice :)

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    1. WOW!!! Awsome!!!

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    2. Russians are coming back in droves this year. Pre bookings up already well over 25%

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  31. Čestitke tudi iz Slovenije! Bravo!

    http://www.rtvslo.si/tureavanture/novice/na-novem-potniskem-terminalu-v-zagrebu-stekel-redni-promet/418446

    Haplek

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  32. Again Qatar had an early arrival into Zagreb this morning.... So it looks like they have changed the evening flight to a early morning flight.

    I don't think it improves on connecting times from anywhere... but I could be wrong.

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    Replies
    1. yes, you are wrong :)

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    2. haha, you are dead wrong, this departure 1AM from Doha actually connects nearly all of Asian, African and Middle East destinations, something that previous 1PM connection failed to do. This is way better connectivity wise. Now their 1AM and 7AM departures from Doha connect to all of their network perfectly. Also on their way back to Doha.

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    3. Cool.
      Thought it would connect better but wasn't getting much luck from a few Asia places I put in as an experiment like Seoul and Shanghai.

      Anyway, good to know.

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    4. Yes, that flight connects perfectly from Hong Kong, singapore, Kuala Lumpuir, Bali, Colombo, Maldives, Joburg, Jakarta, Vietnam...I think the later one (7AM) is for Korea, Japan, rest of China and Australia.

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