Friday, April 21, 2017

Air Serbia to launch major system upgrade

NEWS FLASH

 

Air Serbia will upgrade its systems for passenger sales and check-in this weekend, which will cause some planned interruptions to normal services provided by the airline. The new system will improve Air Serbia’s service capability in a number of areas, including its website, bookings process, and check-in procedures. All flights and airport check-in counters will operate as normal and the system upgrade will in no way impact the on flight operations. However, on Saturday April 22 purchasing tickets and bookings (online, through the call centre or travel agents) will be unavailable. Furthermore, passengers will be unable to check-in online or change or cancel a booking. These services will resume on Saturday evening. Air Serbia has described the upgrade as a "step change" in its business. By migrating to Sabre’s software, the carrier will be able to streamline daily operations, reduce operating costs, strengthen revenue generation and retailing, and drive more ancillary revenue opportunities, enabling it to provide passengers with a more personalised service.

43 comments:

  1. if beg-jfk was THE project of 2016 for JU, this is THE project of 2017

    good luck to airserbia team!

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    1. Let's hope this 2017 project is a bit more profitable than the one in 2016!

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    2. The project of 2017 will be cabin reconfiguration to all economy on Airbus fleet.

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    3. imho - refurbishments are not that problematic (wifi installment was probably more complicated), plus they are more likely to get 3rd party to do it for them. this transition thing is complex as hell and mostly done internally

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  2. After the change, will the online check-in be available from every destination?
    Will they join the MYidtravel portal as EY, AZ and AB parteners allready do?

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  3. One more sucker from JU - JU introduces airport check-in fee

    Check-in fee for economy class guests with T, E, U and V fare levels
    The extra fee will apply to all guests who have not checked in through airserbia.com and intend to do so at the check-in counters at Belgrade Nikola Tesla Airport. This service will be charged for each guest, for tickets purchased from 22 April 2017 for flights from 1 June 2017.
    The price for checking in at Nikola Tesla airport will be €30 per guest.

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    1. Good for them - smart move as it will give reason for people to checkin online if they want to avoid unnecessary charge and queuing

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    2. Downward spiral into the grey zone continues. Another Air Berlin in the making. Unless something changes they will end in the same place.

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    3. What's next? They will introduce Malmo and reduce CPH? lol

      Their management is so creative that they need to copy Wizz Air and other lowcost carriers.

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    4. Hahahahaha is this measure from their legacy, boutique, hybrid or soon low cost model? :D

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    5. I guess some people at ASGS will be losing their jobs.

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    6. What about transfer passengers?

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    7. This is sad, a move in the wrong direction. Passengers flying on an airline want a hassle free experience. This is definitely not the way to do it.
      Air Serbia was such a great airline and then in a year it was totally destroyed...

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    8. What if you are flying one way in the low class and then you return in a higher one? Does that mean you can check-in one way but not the other?!

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    9. ^Can't you just check in online. What's the issue? You make it sound as if noone has a computer

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    10. You can't say I didn't warn you but some people mocked me. ;)
      Next step: charging for luggage.

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    11. I can also fly with another airline. There are less and less reasons to fly with JU in stead of W6, especially since the fares will remain unchanged.

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    12. The CEO said himself they are going hybrid so don't get all your comments.

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    13. The CEO also said they were a regional leader, a legacy carrier, a boutique airline, a hybrid... shall we play the guessing game to see what comes next?

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    14. Good. Have a nice flight with Wizz.

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    15. Thanks man, value for money, you know.

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    16. Sure thing. I hope they clean your plane though. Last time i flew with them it was disgustingly dirty. Then I was told they only clean the plane at the end of the day after all rotations are done and my flight was at 18.00!

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    17. Did you know that on some destinations it's the JU crew that actually cleans the plane like they do at easyJet or Ryanair. ;)
      Like someone already said, the difference between two is fading fast. The only thing that remains unchanged are the JU fares.

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    18. Well, Wizz Air has to do it otherwise they can't offer cheap flights. ;) Next time pay €300 and fly with JU.

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    19. What's the point of all this? I guess they can't make any money, they are just preparing grounds for more measures?

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    20. @ 6.27 Well I guess if your value for money is sitting in dirt then good for you. Believe me that was the last time I flew with Wizz Air. But I did give them a go. They may as well offer a free flight, not taking them again. It wasn't just cleanliness it was other things too and the ticket was far from low cost level cheap.

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    21. I guess to each his own. However we have to ask ourselves which airline is better run. One that is basing a second A320 at BEG or the one that is leasing out its leased A319?

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    22. What's all the noise about ? Check in online and you don't have to pay anything extra - like many other airlines are already doing in Europe.

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    23. "... on some destinations it's the JU (cabin) crew that actually cleans the plane like they do at easyJet or Ryanair..." - Pa za mesecna primanja od 130000+ din i treba da ciste kabinu, a nekada su u pauzi izmedju letova pazarili po frishopovima i samoposlugama...

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  4. Whoever has an issue with this - the answer is very simple:

    1. Buy a higher level fare and you avoid the charge
    2. Checkin online and you avoid the charge
    3. You don't like it, then fly with someone else

    Rather straight forward, yeah ?

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    1. Yeah pretty straight forward. Don't fly JU. Take another airline. Simple as

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  5. Anon at 5.54pm - it is probably from their "we need to make money just like any other business" model

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    1. I don't have a problem about any company making money but then don't market yourself as anything but a low cost carrier

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    2. BA do so and don't market themselves as a low cost carrier...

      Remember, people have a choice ...

      I;m curious though how you think this makes them an LCC

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    3. I was looking far and wide for an explicit definition of what defines an LCC.

      Oddly enough, there really isn't anything that clearly puts anyone explicitly in that box.

      You have legacy full service carriers adopting tactics usually the purview of LCCs and the reverse, with traditional LCCs adopting the ways of legacy carriers.

      So i guess what it says is that you take whatever you think will work for you and that defines who are and what you stand for

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    4. BA also offer an extensive network from london's most convenient and busiest airports, a world class terminal, a plethora of lounge options for its corporate customers, flight frequencies at peak times, frequent flyer and status points important when travelling internationally or on partner airlines. Please remind me what JUs customer value proposition will be moving forward with the introduction of these new initiatives?

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    5. JU also offers an extensive network from Serbia's most convenient and busiest airport to the most number of direct points from Belgrade, a state of the art lounge for its corporate customers, flight frequencies at peak times, frequent flyer and status points important when travelling internationally or on partner airlines. Free movie and music streaming direct to your own device, wifi and sms/telephone service inflight, as well as free food and beverages, incl alcohol. Does that remind you of what JUs customer value proposition is not just going forward, but now ?

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    6. Are you seriously implying that JU and BA can be compared? Also, shall we speak of JU's schedule which is all over the place due to the fact that it's split between morning and evening departures.

      Also, I suppose you've never visited a single lounge if you consider JU's as state of the art.

      Let me also remind you that BA has actually invested in its premium product while JU will be doing the exact opposite.

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    7. JU has been turning into a joke, it's more than obvious. Funny you mention free food since what they serve onboard is a joke and you can find more than enough pictures online of people mocking this service.

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    8. Have you ever been to the JU lounge? I am no JU fanboy but their lounge is excellent. Very Etihad style and beyond what any airline in the region has. I recommend you visit it before you pass judgment. If there is one thing they can not be faulted on it is their lounge.

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    9. The guy has never even gone on any of their planes let alone their lounge. If you follow the style of writing he repeats several phrases over and over again. He took a break a month or two but is back now. Well known here. Next comment will be "you are seeing ghosts". That's his reply whenever people relise it's the same person. And let me tell you I highly doubt it has anything to do with the airline itself. He has an issue with the second part of their name.

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  6. eto kako su LCC osujetili pokusaj formiranja jedne konvencionalne kompanije. konacno JU ce gubiti sve vise danasnjih putnika i lagano ce otici u zaborav ili u najboljem slucaju postati deo nekog krupnijeg projekta kao u slucaju JP i OU - Eurowings. ponavljam LCC su najvece zlo civilnog vazduhoplovstva.

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    1. If LCCs are the worst thing in aviation, then why is their growth outstripping that of legacy airlines ?

      if they were what you say they are, then you wouldn't have so many legacy airlines copying their tactics, or rushing to launch their own LCCs.

      You're just a dinosaur stuck in a bygone era

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