Belgrade Airport emptied and flights cancelled after staff blunder


Belgrade Nikola Tesla Airport was forced to empty its entire terminal yesterday afternoon after passengers on an arriving Air Serbia flight from Skopje were bussed from a remote stand to the wrong gate and mixed with departing passengers. In line with rules and regulations, all passengers inside the terminal that had passed through security were forced to do so again, causing significant queues, both at passport control on arrivals, as well as the centralised security check area for departures. As a result, seventeen flights were severely delayed yesterday evening, while eight were cancelled, which had a knock-on affect on departures this morning. All operations were brought to a standstill for over three hours.

In a statement on its social media channels yesterday evening, Belgrade Airport, said, “Due to an error in the mandatory passenger movement at the airport terminal, the Ministry of the Interior is carrying out an emergency security check of the building which will lead to potential delays on a certain number of flights in the evening and morning waves”. Air Serbia, in its own statement, was more critical, noting, “Due to an error in monitoring the regular flows of incoming passengers by the competent services at Belgrade Airport, the Ministry of Interior of the Republic of Serbia ordered an extraordinary inspection of the departure terminal”. It added, “Air Serbia regrets any inconvenience and thanks passengers for their understanding. For those on flights whose departure time has been delayed by more than two hours, the Serbian national airline will provide refreshments, and all those who have lost their connections will be rerouted by the company onto alternative flights”.




Commenting on the matter, the Assistant to the Serbian Minister for Construction, Transport and Infrastructure, Verica Ječmenica, said, “Passengers who arrived at 16.16 from Skopje were bussed to the wrong gate, entered the transfer zone, and mixed with passengers that had passed through security. Upon the request of the operator [VINCI], at 17.22, the Ministry of the Interior halted passport control operations for departing passengers”. She added, “The Ministry for Construction, Transport and Infrastructure has ordered a full investigation to take place, after which it will initiate proceedings against the operator and those responsible in line with the Air Traffic Act. The public will be informed of the outcome. Airlines that have suffered damages will have to resolve their claims with the airport operator which is responsible in this matter”.

The blunder caused by staff and poor coordination comes just over a week after the Serbian Civil Aviation Directorate undertook an investigation into delays and flight disruptions at Belgrade Airport that occurred earlier this January following several days of mild snowfall and subzero temperatures. The regulator blamed the airport operator, VINCI, for failures to take appropriate measures, primarily regarding de-icing services. VINCI has frequently been on the receiving end of criticism for its ground handling activities in Belgrade, including frequent delays over the previous summer when it was ill-prepared for the record volume of traffic. In addition, notable delays were previously caused when the airport’s baggage belt malfunctioned, and when a construction worker accidently cut power supply lines at the airport. 

Despite the opening of new facilities over the past two years, passengers have been increasingly voicing their dissatisfaction with the airport operator over rude ground staff, the quality of the construction work, cleanliness, lack of food and beverage options, limited opening hours of lounges, retail and F&B outlets at the 24-hour operational airport and unlicensed taxi drivers roaming its arrivals hall.




Comments

  1. Anonymous09:03

    Vinci concession is more and more turning into the blunder of the century. Absolute idiots

    ReplyDelete
    Replies
    1. Anonymous09:04

      One poor bus driver busses people to the wrong gate and you are making conclusions about a whole concession agreement which has brought loads of money to the state of Serbia?

      Delete
    2. Anonymous09:05

      "Despite the opening of new facilities over the past two years, passengers have been increasingly voicing their dissatisfaction with the airport operator over rude ground staff, the quality of the construction work, cleanliness, lack of food and beverage options, limited opening hours of lounges, retail and F&B outlets at the 24-hour operational airport and unlicensed taxi drivers roaming its arrivals hall."

      Delete
    3. Anonymous09:06

      "Just over a week after the Serbian Civil Aviation Directorate undertook an investigation into delays and flight disruptions at Belgrade Airport that occurred earlier this January following several days of mild snowfall and subzero temperatures. The regulator blamed the airport operator, VINCI, for failures to take appropriate measures, primarily regarding de-icing services. VINCI has frequently been on the receiving end of criticism for its ground handling activities in Belgrade, including frequent delays over the previous summer when it was ill-prepared for the record volume of traffic. In addition, notable delays were previously caused when the airport’s baggage belt malfunctioned, and when a construction worker accidently cut power supply lines at the airport. "

      Delete
    4. Anonymous09:16

      @09:04
      If the security of the airport relies on one bus driver (and their error), than the airport is in serious mess.
      There should be systems in place which prevent this from happening. And that is the fault of Vinci for not having set in place the right processes and procedures.

      Delete
    5. Anonymous09:38

      That is the real problem, staff is no longer competent and neither is the management.

      It's time for the government to fine Vinci and take away the concession from them. Since EU approval is an all time low it's time to reconsider giving the airport to Incheon which wanted it in the first place. Global future is in the east.

      Delete
    6. Anonymous09:39

      @09:16 Since you are so smart, tell me please which airport does NOT rely on that? Every single airport can be brought to a standstill by a single person making an error.

      Delete
    7. Anonymous09:39

      Besides, busdrivers don't just delberately drive around as for drop-off. They get instructed by dispatch, that decides based on different factors on deviations of procedures. It needn't be within the driver's area of command.

      Delete
    8. Anonymous09:55

      The article says: "Passengers who arrived at 16.16 from Skopje were bussed to the wrong gate, entered the transfer zone, and mixed with passengers that had passed through security."

      I don't understand - I did exactly this when transferring at BEG on my flight to LJU. You do this at many airports. You go from being an arrival, to a departure, without going through security again. Can someone help me understand where the problem was? Thank you.

      Delete
    9. Slav.Man09:56

      Hard to decide if the french vinci is incompitent or at this point doing it on purpose.

      Delete
    10. Anonymous09:58

      @09.55
      You did that without a problem from LJU because Slovenia is considered a safe country and you can do that. Macedonia isn't and it is not allowed. They need to go through security.

      Delete
    11. Anonymous11:23

      @ 09:58

      Thanks a lot! All clear now.

      Delete
    12. Anonymous11:30

      Dubito, ergo cogito, ergo sum. Sumnjam, mislim, dakle postojim. I do not think that passengers from Skopje were the problem.

      Delete
    13. Anonymous13:01

      I work at thr YYZ Airport and it happens to us all the time. Agents often let domestic departing passenger into US controlled or arriving international passengers to domestic arrivals area. Since Cansdian airports are soo not well managed, they never empty the whole departure as thar would cost them money so they just collect those passengers thst should not be in the area and pretend nothing happened. People on here always point how BEG airport is lacking in everything (rude staff, no food, dirty and so on!). Those that say that probably have never traveled via BEG and are not aware that construction is continue happening for the next few years . I flew BEG FRA YYZ 2 days ago and jzu staff was extremely polite, caring and service at the Nikola Tesla square super nice. I ordered pizza and coffee, fast service and delicious food. Bathrooms were clean by A2 compare to YYZ and FRA (but smelled on urine and very dirty).

      Delete
    14. Anonymous17:36

      I agree. If he didn't recieve any kickbacks he is either hopelessly uninformed (everyone knows the French can't build good quality cars let alone airports. Look at the mess that is CDG which is the best airport in the world to miss your flight).

      Delete
  2. Anonymous09:03

    I'm gonna say it out loud: Vinci is incompetent.

    Ground staff is rude and incompetent and this is the result of their action. Vinci is underpaying their staff and that is why the lowest of the lowest levels of the society ends up working for the airport. I mean who wants to work at the check in desk for 60.000 a month.

    ReplyDelete
    Replies
    1. Anonymous15:00

      "The lowest of the lowest levels of the society."
      Bro forgot to take meds this morning. Because he writing foolishness.

      Delete
    2. Anonymous17:22

      He should ask why are people taking to have salary of 60000 dinara per month.

      Delete
  3. Anonymous09:03

    Vinci will have to pay some big damages to Air Serbia and Wizz Air.

    ReplyDelete
    Replies
    1. Vinci pay ? 😂😂😂😂

      Delete
    2. Anonymous19:13

      Why?

      Delete
    3. Anonymous17:37

      It is easier to teach a dog.to sing opera then to get money from the French 😂😂😂

      Delete
  4. Anonymous09:04

    That is bad news for JU.

    ReplyDelete
    Replies
    1. Anonymous09:48

      No s**t Sherlock.. It probably isn't bad news for AA or EK🤦‍♂️

      Delete
  5. Anonymous09:07

    The state must takeover again the airport, not acceptable anymore by Vinci!

    ReplyDelete
    Replies
    1. Anonymous09:24

      Sure and Vinci will sue us in international court, they will easily win such a case and the state will have to compensate them with well over a billion Euros.

      Delete
    2. Anonymous09:40

      They will have no leg on to stand at an international court. In the contract they signed they obliged themselves to run the airprot smoothly. Since they are not doing it they are directly breaching the contract and their obligations towards Aleksandar Vucic, SNS, BEG management and Serbian taxpayers.

      Delete
    3. Anonymous09:41

      But you don't know what kind of contract they signed or the terms of that contract since it was never published.

      Delete
    4. Anonymous09:46

      Neither do you.
      Furthermore, if a judge sees clear negligence and incompetence then he has the power to terminate the contract.

      Endless chaos, endless complaints, fines by the government, contamination of the transit zone... are all grounds for termination.

      Delete
    5. Anonymous09:49

      Yes, I don't know what kind of contract it is but I don't act as if I do. All these companies take very good care to protect themselves financially from any sort of lawsuits.

      Delete
    6. Anonymous09:51

      And yet there are many examples of courts terminating contracts if there is clear negligence and if they are putting everyone at risk.
      Also every contract has clauses that define obligations of both sides. I am sure half of them were breached in the last year.
      So you are saying you don't act as if you know but then you make definitive statements about Vinci protecting itself.

      Delete
    7. Anonymous09:54

      Simply stating what is usual practice. If you think Vinci was chosen by chance and not because of president's relations with Macron, not because of the political elite which got rich from this contract by buying nearby land around the airport just days before the contract was signed and then reselling it to Vinci at extraordinary prices, you are very naive.

      Delete
    8. Anonymous10:00

      And you are naive if you think that a court can't strike down a contract if there is enough evidence of negligence which there is.
      Anyway the Vucic/Macron bromance is over so the French can leave now.

      Don't be naive.

      Delete
    9. Anonymous10:02

      Yeah, that's how the world works. Sure.

      Delete
    10. Anonymous10:04

      Google is your friend. Do some research and you will know what I am talking about. Don't be naive.

      Delete
    11. Anonymous10:25

      Airports in US did this just for one passenger going through security door. EU is considered safe with all immigrants while Northern M. is not. It was much better in previous system with scanner on every gate but sexperts complained.

      Delete
    12. Anonymous10:25

      For a flight that probably had 30-40 passengers they should have just kept quiet and pretend like noting happened. These people already went through security in Skoplje, most of whom only need an ID card to travel to Serbia and are already travelling Visa-free in Europe.

      Delete
    13. Anonymous10:27

      ^ No you can't do that. There are procedures and rules in place for a reason. Really bizarre what you are saying.

      Delete
    14. Anonymous11:03

      @10:25 Just keep quiet and ignore the breach of security procedures? Personally, I am glad, that the responsible bodies at the MUP had the balls to enforce the rules and procedures.

      Delete
    15. Anonymous11:35

      There is a reason why they got praised in the EU progress report, because they actually follow the rules

      Serbia has a good level of alignment with the EU acquis on aviation. During the reporting period, Serbia adopted several regulations on aerodrome certificates, rules of the air and provision of air traffic control, alerting and flight information services, conditions for performing air operations, and common basic standards on civil aviation security. Regarding aviation regulations, Serbia is close to fulfilling all obligations stipulated in the first transitional period of the European Common Aviation Area Agreement.
      https://www.exyuaviation.com/2023/11/eu-reports-on-ex-yu-air-transport.html

      Delete
  6. Anonymous09:08

    Lot of delays this morning because of yesterday's madness.

    ReplyDelete
  7. Anonymous09:08

    I wonder has Vinci hired an average IQ staff ???

    ReplyDelete
    Replies
    1. Anonymous09:10

      I have asked myself the same every time I'm at the airport even in normal circumstances.

      Delete
    2. Anonymous09:27

      Vinci and the handling companies hire the workers they can find that is willing to work for the salaries they are paying.
      You pay peanuts, you buy monkeys.

      Delete
    3. Anonymous09:40

      What is wrong with hiring someone of average IQ??

      Delete
    4. Anonymous09:47

      You have your answer in today's topic. People with average IQ should not be in charge of such important tasks.

      Delete
    5. Anonymous09:57

      This has become symptomatic for many companies in Serbia. It's not about average IQ. It is about being completely disinterested in what you do, especially younger generation who dream of making lots of money without doing a single thing. Lazy, uninterested and mostly obsessed with scrolling their phones.

      Delete
    6. Anonymous10:00

      Anon 09:47
      Do you think there are many people with above average IQ working as bus drivers at an airport?
      Anywhere in the world?

      Delete
    7. Anonymous10:01

      It's not about the bus driver. It is about the entire ground staff which are equally responsible. Then the person in charge of hiring staff, then the person in charge of safety etc.

      Delete
  8. Anonymous09:11

    Thank goodness VINCI does not run air traffic control.

    ReplyDelete
  9. Anonymous09:13

    Idiots. At what point does the airport's CEO resign?

    ReplyDelete
  10. Anonymous09:16

    They will just fire the bus driver and that's it. But the issue is much more complex.

    ReplyDelete
    Replies
    1. Anonymous23:20

      Everyone should bear own responsibility. Bus driver is there to drive, but he doesn't choose the route and certainly not the gate. So, either someone told him to drive to this gate so he's not responsible at all or he didn't listen what he has been told, and made wrong choice. Anyway, I don't think bus driver should nor will be fired because of this.

      Delete
  11. Anonymous09:18

    Poor management combined with disinterested, lazy and rude workers. This is the result.

    ReplyDelete
  12. Anonymous09:19

    I travel often and BEG ground staff seem to be most interested in socializing at their workplace, chatting loudly and usually complaining about their rosters, for everyone to hear.

    ReplyDelete
  13. Anonymous09:20

    Ouch!

    ReplyDelete
  14. Anonymous09:21

    Back in July when I traveled to Nice, the young staff didn’t knew to check passengers in the check-in, making the queue busy and making the flight delayed. About passport security, only two cabins were opens, making a long queue and some delays flights. I don’t know what is happening there and why but some improvement on staffs.

    ReplyDelete
    Replies
    1. Anonymous09:23

      […] on staffs is needed.

      Delete
  15. Let me remind everyone that there is a government entity called Akcionarsko društvo Aerodrom Nikola Tesla, which employs 36 people (as per their web site).
    This entity is paying MILLIONS of euros in salaries to these people to oversee the concession and make sure these things don't happen. The CEO of this company is Saša Vlaisavljević.
    Why is this company, not saying anything?!?! Why are we letting people in this company be paid millions of euros not to do their work?
    https://www.antb.rs/page/pslovni_kontakti

    ReplyDelete
    Replies
    1. Anonymous09:25

      +1000

      Delete
    2. Anonymous09:30

      Incredible...

      Delete
    3. Anonymous09:32

      Saša Vlaisavljević, enough said...

      Delete
    4. Anonymous09:41

      As per their 2022 financial statement, these 36 employees were paid 160.936.000 dinars, or ~1.4 million euros. See page 4 of the balance sheet: https://www.antb.rs/images/documents/godisnji_izvestaj_za_2022_godinu_759141584655697.pdf

      Delete
    5. Anonymous10:02

      Anonymous 09:41
      So an average annual salary of almost 39.000 Euros. For working in Serbia!
      It really pays to be a party apparatchik.

      Delete
    6. Anonymous10:28

      It is just 2000 juros per month not really big.

      Delete
    7. Anonymous10:29

      They do absolutory nothing. So yes, 2000 is big.

      Delete
    8. Anonymous10:43

      In a country where the median salary is 67.124 dinars (570 euros) as per October 2023 data, yes, it's big. Source: http://www.cekos.rs/medijalna-zarada-u-2023-godini

      Delete
    9. Anonymous10:46

      Average salary is over 3.000 Euros.
      And since they are not doing the job they are being paid for even 3.000 dinars would be too much.

      Delete
    10. Anonymous16:00

      Sasa Vlaisavljević je jedan od glavnih grobara Jata, tako da me ne znam šta očekujete od njega?!

      Delete
  16. Miroslav NY09:32

    I fly out of Nikola Tesla often but have never had problems (in over 50 years of flying). Having said that, it seems that Vinci does have its' share of problems. This was a big one.

    ReplyDelete
  17. Anonymous09:36

    This company runs 71 airports in the world, according to its website. Are these problems an isolated problem in Belgrade, or are their reputation and “performance” similar across the globe?

    ReplyDelete
    Replies
    1. Anonymous09:38

      It has to do with the management at the airport.

      Delete
    2. Anonymous09:41

      Vinci is an outstanding airport operator. The issues at Belgrade have more to do with other issues than Vinci.

      Delete
    3. Anonymous09:41

      All the airports they run are ugly and chaotic, just look at the way they run LIS.

      Delete
    4. Anonymous18:14

      If Lisbon airport is indeed run by Vinci I can attest it is a fail.
      The only good thing about Lisbon Airport is the. Hoice of food is better than that in Spanish Airports but as for the rest it is a C minus and that is on a good day

      Delete
  18. Anonymous09:39

    The situation at the airport last night was dire to say the least. Entire management should be fired and all staff retrained

    ReplyDelete
  19. notLufthansa09:41

    This is not ment to be chouvinistic remark because it is not: this is stellar example of the so called “srpska posla”. Of course they will kick the bus driver, but they should do those who didn’t put in place a system, where errors are detected on time and is robust enough to enable ellegant solution. Also congratulations to Interirior ministry on locking down significant part of the airport because of how many? 50 people crossing the border? They could just issue a call to contact nearest official and if somebody would cross the border without proper check, so bloody what?

    ReplyDelete
    Replies
    1. Anonymous09:44

      Of course it's a chauvinistic comment. It has nothing to do with српска посла because the airport is run and managed by the French. So if anything this is француска посла.

      You can't just isolate those 50 people because North Macedonia is not on the list of safe countries (as per airport statement) so additional checks in BEG are required.
      You don't know if someone from SKP brought something illegal to BEG and left it in the transit area without first clearing security in Belgrade. You don't know what these people did, who they are and what they brought with them on the fully booked ATR from SKP.

      Real question is why didn't the Turks invest in better security in SKP so that they can be considered a safe destination.

      Delete
    2. Anonymous09:47

      Actually it is not true that the airport is run by French. Vinci only brought in a few French people at the top but (unlike what happened at JU) the entire management team is the same as it was before the concession. They didn't dismiss or replace anyone.

      Blaming SKP for this mess is really hilarious.

      Delete
    3. Anonymous09:49

      So you are telling me that top management put there by Vinci not replacing those below them is not their fault? Then whose is it? If the French were competent then they would have fired those losers a long time ago. But as they say in my village: сличан се сличном радује.

      We can't ignore obvious shortfalls by SKP in this story, it's the 21st century after all.

      Delete
    4. Anonymous09:51

      You are complaining about chauvinism but you are targeting French and Macedonians. I can simply tell you that if the Serbs were competent then they should never have hired those losers or fired them a long them time ago.

      Delete
    5. Anonymous09:55

      @Anon 09.44 what does the people coming from Skopje have to do with this? This is purely mistake by the airport employees. That flight is operating every day, twice a day and no one except the airport employees are to blame for this.

      Delete
    6. Anonymous10:03

      I am not complaining about chauvinism, I was pointing out the flaw in his arguments. I like chauvinism and have nothing against it.

      Like I said, we must also wonder why SKP as a supposedly modern airport isn't on the safe list of countries.

      Delete
    7. Anonymous10:07

      If you are true hub you have to be able to deal with that, not wonder why some country isn't safe. Serbia wasn't considered a safe country until just 2 years ago.

      Delete
    8. Slav.Man10:08

      @09:51.
      dont comment things that are not true. and read comments carefully. No one blames macedonians. the original comment was the management of SKP airport which was identified as Turkish.
      Interestingly TAV which is a turkish airport operator is majority owned by Groupe ADP which again are french.

      and it is completely fine to blame the french company for this problem. they were given a corrupt agreement and contract for the airport operation, and they are not getting the basic things done right. anyone who has been through a decent airport in the world will agree that the security booths for check in do not provide enough space for lines of people.

      and the only thing that serbians can be blamed for is the criminal agreement to give the concession to VINCI. thats it. it should have been given to the Korean's

      Delete
    9. Anonymous10:13

      Yes you are right. The rude and disinterested staff who fail to follow protocol are from Mars.

      Delete
    10. Anonymous10:16

      They are from Serbia but they are following a work ethic and procedures set up and implemented by the French management who runs the airport.

      Delete
    11. Anonymous10:21

      Yes, I'm sure the French taught them to scroll through their phones at work and shout over each other about their rosters.

      Delete
    12. HAHA10:55

      hillarious to blame SKP and Macedonians for this. Just HILLARIOUS!!!

      Delete
    13. notLufthansa11:05

      I’m half Serb, so I know very well what srpska posla means and term has nothing to do with the national entity, but rather with state of mind. Vinci and a major part of senior managment of the airport is clearly not up to the task at hand, they have proven that many times already.

      Delete
    14. Anonymous11:16

      Braco makedonci oprostite ovim ekspertima na forumu, ne znaju sta lupetaju, uvek ste dobrodosli u Srbiju i Beograd.

      Delete
    15. Anonymous11:16

      VINCI KEPT THE INCOMPETENT STAFF.

      How much clear do I need to be. If you are sent to be a CEO anywhere in the world. If you see there are incompetent people in your team you then replace them, you don't keep and then promote them.

      The only reason why the French kept them is because they were the only ones willing to stay and work for those pathetic little salaries.

      Delete
    16. Anonymous11:28

      Is Serbia part of OSS( One stop security) according to their website passengers from OSS countries don’t need to go through security when they transit and passengers who are from non-OSS countries need to go through security. Montenegro and Turkey are OSS countries However I couldn’t find information about Serbia.

      Delete
    17. Anonymous11:31

      Yes it is, since 2022 I believe

      Delete
    18. Anonymous12:10

      @9:49 Serbia is just 2 years member of the OSS

      Delete
    19. Anonymous22:32

      No, Serbia is member since 2020.

      Delete
  20. Anonymous09:45

    The first person you fire is the chief of security.

    ReplyDelete
    Replies
    1. Anonymous10:00

      You will see that not a single person will be held responsible. Maybe they fire the bus driver and that's it. If VINCI was about responsibility the airport wouldn't be falling apart.

      Delete
    2. Actually chief of security did FANTASTIC job. If it hadn't been done what he did, Serbia would highly likely be expelled from the list of EU /EASA approved safe countries.

      Delete
  21. What is the actual procedure? Do transfer passengers have to pass to centralized safety control as well? I have never connected at BEG so I am not familiar with procedures. I know that incoming and outgoing passengers are divided, but I have no clue about the transfers.

    ReplyDelete
    Replies
    1. Anonymous10:09

      It depends from which country your flight is coming from. If the country is considered safe they don't pass security. If it is not, they go through the transfer area (to level 1) and out a door that connects to the centralized security.

      Delete
    2. Anonymous10:13

      Arriving passengers from "clean" countries (EU/EEA and the US) can enter the transit area directly, while those coming from "unclean" countries need go through a security check before entering the transit area. Works exactly like at any major European hub.

      Delete
    3. Anonymous10:37

      This is stupid security change done by Vinci. In the past all
      arriving passenger were selected on first floor, who connects went directly to the gates who come to Belgrade went to passport control.

      Delete
    4. Anonymous10:39

      It is not stupid and there is a reason it functions like that at almost all airports in the world. Imagine lines at every gate in a very limited space that is the terminal building when you have 20+ planes departing within one hour.

      Delete
    5. Vlad11:11

      I can't believe that there are people actually in favour of security checks at the gate. It boggles the mind.

      Delete
    6. Anonymous13:42

      Everything boggles minds of Z generation. Total failure of educational system run by idiots like Knezevic, Cerovic, Ruzic and Djukic Dejanovic.

      Delete
    7. Anonymous16:36

      Literally everyone here was bitching about security checks at the gate when BEG had them, now all of a sudden they were great?!

      Delete
  22. Anonymous10:08

    Can someone explain why this is a security issue? Don't departing pax still have to go to passport checks to leave the security zone? What's the difference between arriving pax being in the transfer zone and transferring ones?

    ReplyDelete
    Replies
    1. Anonymous10:10

      Transfer passengers from a country deemed unsafe and required to go through security during transfer process mixed with departing passengers who have already passed security.

      Delete
    2. Anonymous10:16

      They have a special passage which takes them to the general security area just after passport control. From there they end up at the Tesla square.

      Delete
  23. Anonymous10:26

    Bus driver makes a mistake, but there must've been a few steps in between the bus arriving at the wrong gate and the passengers entering the airport, like someone opens the gate and directs passengers where they're not supposed to be. Sure there should be procedures in place, but how do you even enforce it onto staff who seemingly don't care? Probably begrudged underpaid employees are aware of Vinci's desperation and have been getting away with things knowing the lack of staff makes their jobs safe. How long before the cost of these blunders outweigh the savings on salaries?

    ReplyDelete
    Replies
    1. Anonymous10:28

      The sad thing is, they would probably act exactly the same even with higher pay. I see it at every corner here.

      Delete
    2. Anonymous11:14

      The gate agent traveling with the bus was probably busy on her phone to notice that they were going to the wrong gate.

      BEG gate agents are busiest when passengers are around. It saves them from having to interract with their customers.

      Delete
    3. Anonymous22:21

      What do you mean, which gate agent? There are no gate agents awaiting arriving pax and travelling with them on the bus.

      Delete
  24. Anonymous10:33

    The only reason Air Serbia initially worked out is because Etihad was brought in and installed a culture of fear and people were scared of loosing their jobs. That's why the crew was topnotch in the beginning. I'm not saying that it is a good policy but unfortunately in this country it seems to be the only way.

    ReplyDelete
    Replies
    1. Anonymous10:39

      Just one more who did not see that they were struggling boutique airline.

      Delete
    2. Anonymous10:41

      It has nothing to do with whether they were struggling or not. I am talking about getting your staff in line. Do you remember the crew before who did the bare minimum, were rude and unpleasant. Must have been the fault of the French too.

      Delete
    3. Anonymous11:14

      Crew was great back then because people thought JU was going to be a fantastic employer, that reality was going to match what they were talking about in the media.

      People got disappointed and started to leave. Etihad did not bring good management, they were horrible.

      Delete
    4. Anonymous14:07

      Glory to the New Wings of Europe!

      Delete
    5. Anonymous22:21

      What does JU have to do with this? You seem to not understand how airports work and who does what.

      Delete
  25. Kroz Aerodrom Beograd sam prosao u odlascima preko sto puta. I toliko puta u dolascima. U zadnjih 53 godine mojih dolazaka i odlazaka iz Otadzbine. Uvek sam primecivao da mnogi zaposljeni u terminalima ne obavljaju svoje duznosti na profesionalan nacin. Vec glasno razmenjuju privatne razgovore... Zanemarujuci da su zaposljeni na aerodromu.
    Sticao sam utisak provincijalnog ponasanja... I sam sam proveo cetvrt veka radeci na aerodromu. Leteci do sada na 179 aerodroma po svetu, naucio sam da pravim razlike u pogledu opsluzivanja putnika i odnosa prema njima.
    Aerodrom Beograd je uvek za mene bio na Prvom mestu.
    Jer sam ga voleo. I sda ga volim. I to je sa emotivne strane i zbog mojeg entuzijazma prema civilnom vazduhoplovstvu.
    Jedino do sada pored neprofesionalnosti i neodgovornosti pojedinaca koji upravljaju, rukovode i kontrolisu zaposljene ne zasluzuju da su na aerodromu. I pojedinaca koji ne obavljaju svoje poslove po proceduri. Sta ce oni u operativi i front line? Svakako i cistoca toaleta, kontrola odgovornih jeste problem. Bar svremena na vreme. Nebih dalje ebolirao. Dovoljno rekoh. Sa iskrenom namerom.
    Vise puta sam pisajuci Aerodrom Beograd, hvaleci njegovu dogradnju i preporod, naglasavao o posvecivanju posebne paznje u treniranju pojedinaca, proceduri i odgovornosti...
    Smatrajuci da oni znaju vise kada spavaju o radu aerodroma. Nego sto ja znam kada sam budan.
    Ocigledno da sam pristrasan. Eto i sada se pokazalo.
    Moram verovati da se neodgovornosti ovakve i slicne vise nece ponavljati na Srpskim aerodromima.
    Vas Rodney.
    Kraljevo ✈ Sydney

    ReplyDelete
  26. Anonymous10:58

    У јулу када је најјачи саобраћај нема људи и технике да опслужи летове, у августу се прегреју компјутери на КД контроли, лети климатизација не ради, у пролеће и јесен киша продире у терминал, у јануару не ради платформа за одлеђивање авиона а ево гле чуда у јануару и путници се достављају на погрешан излаз изазивајући комплетан хаос који кошта десетине сати кашњења и брдо пара. А шта је следеће, може ли ико да претпостави?

    ReplyDelete
    Replies
    1. Anonymous11:12

      Мислим да нико не жели то да представи. Очигледно је да је аеродром јако лоше вођен и да су Французи пре свега аљкави.
      Проблем је што се понашају као просечан страни инвеститор а не схватају да су се времена променила. Незапосленост је на историјском минимуму а добро плаћеног посла има колико год желиш.

      Мисле да ће се народ поломити да ради за њихову цркавицу и да могу преживети са 60.000 месечно у граду где је просечна плата близу 120.000. Дакле дупло мања плата од престоничког просека.
      И ко им онда остаје? Па запошљавају оне који не могу ни да раде као касири у Максију или Идеји.

      Типичан неоколонијални приступ који је одвојен од стварности у којој живимо. Сами су криви што сносе овакве последице.

      Delete
    2. Anonymous15:50

      A kakve posledice oni snose, to nas sve zanima? Nikakve. A za to što ne snose nikakve posledice ne možete optužiti njih, kakvi god da su.

      Delete
  27. Anonymous13:43

    I bet if the bus driver was asked, they would be like...... "What problem, I do this all the time?"

    ReplyDelete
    Replies
    1. Anonymous14:08

      LOL, so true in our region!

      Delete
    2. Anonymous23:25

      Mess like this didn’t used to happen in “our region” before one prominent EU company took over

      Delete
  28. Anonymous14:36

    Let this be a lesson to all in Serbia who think the EU is a panacea to all problems. They are just as corrupt, just as incompetent - but they’ll gaslight you into thinking they’re above reproach. Typical Europeans.

    ReplyDelete
    Replies
    1. Anonymous15:43

      you are also part of problem. they did what is written in protocol. this thing happened all around, and they did what is written in protocol. only fake people us well known analiticar did not experience this in travels around the world.

      Delete
    2. Anonymous15:54

      This happened at Serbian airport, not EU airport. The airport is not sold to EU company, don't make the confusion. Republic of Serbia own it and is responsible for it. Enough with this EU nonsense.

      Delete
    3. Anonymous15:54

      No, this is a clear continuation of the complete incompetence with construction, maintenance and operations at Belgrade airport. That coincidentally started when Vinci took over. This is Europe guys. This is what one of their largest and wealthiest companies is like.

      Delete
    4. Anonymous15:56

      Anon 15:34 explain how this isn’t an EU company? Vinci is now Serbian? Wow.

      Delete
    5. Anonymous17:06

      It is not serious to judge the community of 450 million of people on the basis of one company. There are plenty of companies coming from EU investing in Serbia, creating jobs etc. Would it really be better if they are all gone?

      Delete
    6. Anonymous23:24

      Traveling through BEG was infinitely better before Vinci. And to think that it’s one of the most valuable EU companies in existence. Just shows how pathetic EU really is on the world stage

      Delete
    7. Anonymous23:33

      Infinitely better? What we learned from your comment is that you never travelled through BEG using previous A5-A10 gates.

      Delete
    8. Anonymous08:41

      I never waited over an hour for passport control before Vinci. Probably never longer than 15-20 minutes really. Not to mention luggage times

      Delete
  29. Anonymous17:21

    Here we go, are those rooting for BEG also cheering now and bashing me when I say it's the worst airport in Europe? SNS incompetence proven once again, with SNS staff getting the jobs on political basis and ruining the airport.

    ReplyDelete
    Replies
    1. Anonymous17:24

      It really has little to do with SNS. Entire Serbian management team at the airport has been mostly unchanged since the early 2000s and almost all came during G17+ running the airport. Vinci got rid of literally no one.

      Delete
    2. Anonymous18:06

      "when I say it's the worst airport in Europe?"

      That means you have been to ALL airports in Europe. Have you? If you haven't, is there a list from respectable industry source claiming BEG as the worst airport in Europe? Oh no there isn't? Speaks volume about your ignorance.

      Delete
    3. Vlad18:19

      BEG being the worst airport in Europe cannot be seriously uttered by anyone who's been to more than ten airports around the continent. There are airports - even in the EU - that resemble cattle sheds more than airports, and treat their passengers accordingly. HER and EIN come to mind.

      Delete
    4. Anonymous19:10

      BUD wasn't much better some time ago.

      Delete
    5. Anonymous21:25

      @Vlad OP might be overdoing it but even HER isn't this bad tbh. EIN, BVA, GOT are where i had the moooost issues.

      Delete
  30. Anonymous22:02

    Their concession expires in 2043? I really hope they will pull themselves together as soon as possible :(

    ReplyDelete
    Replies
    1. Anonymous22:17

      Bro.. its still Serbian gov dictating most things..

      Delete
    2. Anonymous22:23

      Sure, the colony is dictating things. Definitely not the colonizer :)

      Delete
    3. Anonymous09:08

      Except the colony is now only the state of mind.

      Delete
  31. Anonymous22:29

    The levels of amateurism in most of the services at BEG is just astounding.

    ReplyDelete
  32. Anonymous23:21

    BEG is quite possibly the worst airport in Europe right now.

    This has been the worst [concession] deal in the history of [concession] deals maybe ever.

    ReplyDelete
    Replies
    1. Anonymous23:28

      Here's word salad author once again. Almost identical comment as Anon 17:21.

      Delete
    2. Anonymous08:39

      What word salad? I was paraphrasing a famous Trump quote. You’re ignorant

      Delete
    3. Anonymous09:12

      Not in the first sentence.

      Delete
    4. Anonymous13:07

      There’s nothing wrong with it. You should brush up on your english

      Delete
    5. Anonymous15:28

      My English is fine. Your repeated statement about BEG being possibly the worst airport in Europe is not. Word salad label is accurate.

      Delete
    6. Anonymous13:11

      Just because you disagree with something doesn't make it a word salad. Now back to Blic and Kurir to post Svaka cast Vucicu comments

      Delete
    7. Anonymous20:22

      Losing an argument does not justify insults.

      Delete
  33. Anonymous12:47

    I find it funny how people fall for PR spin, think it through logically, did the bus driver go to the incorrect gate or was given the wrong gate, if he drove to the wrong gate, how come they opened the door to all the passengers etc etc. As for the French they arent quite the most hospitable nation on earth and are quite rude so no wonders their companies cultures reflects French behavioiur and pass this on

    ReplyDelete
  34. Anonymous01:04

    Very incompetent!

    ReplyDelete

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