Tuesday, April 25, 2017

Air Serbia introduces Belgrade check-in fee

NEWS FLASH


Air Serbia will charge passengers flying with the lowest economy class fares out of Belgrade Nikola Tesla Airport thirty euros unless they check-in online starting June 1 for tickets purchased from April 21 onwards. The measure comes as the airline looks to cut costs and evolve its business model. Passengers booking flights on Air Serbia for travel from June 1 in economy subclasses T, E, U and V (lowest or reduced fares) will have to check-in online to avoid the charge. This will not apply for passengers from any other airport in the airline's network or those connecting on flights through Belgrade (unless they purchased their ticket with a stopover service). Passengers flying in the remaining economy subclasses L, Q, M, K, H, B, Y (more expensive fares), as well as business class can continue checking-in at Belgrade Airport free of charge. Additional charges for airport check-in are mostly limited to low cost or hybrid carriers. In a circular e-mail to travel agents and tour operators, the airline stressed that no fees will apply to any passenger checking-in online up to sixty minutes prior to their flight.

Fare type and check-in fees (click to enlarge)

The airline's switch to Sabre sales, check-in and boarding system over the weekend also allows for passengers to personalise their journey while booking their ticket or later through Air Serbia's website. They include: preferred seat selection, the purchase of additional baggage prior to their flight, mobile boarding passes and premium lounge passes for economy class passengers available for a forty euro fee.

Commenting on the changes, Air Serbia's CEO, Dane Kondić, said, "The upgrade to Sabre was a tremendously complex operation which took more than a year to plan and involved hundreds of staff who worked to install, configure and test the new software this weekend. Our team was ably assisted by experts from Etihad Airways and Sabre, who worked round-the-clock to make sure the software, was implemented on time and with minimum disruption to our guests". He added, "Moving to Sabre has equipped Air Serbia with a cutting-edge platform that will allow us to better meet the needs of modern air travellers, who are increasingly looking for ways to tailor their journeys according to their requirements. Next month we will celebrate the 90th anniversary since the national airline of Serbia was established, back in 1927, and as this project demonstrates, we are committed to securing our long-term future”.

52 comments:

  1. Is this the reason why most JU flight this AM are delayed leaving Belgrade?

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    1. With exception to Stockholm and Paris all flights are on time or a couple of minutes late.

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  2. Zar se ova mera odnosi samo na putnike iz Beograda ili na putnike na svim letovima Air Serbije ? U tekstu se govori o putnicima sa Tesle.

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    1. Kao što piše u tekstu, samo na putnike u Beogradu.

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    2. Sa mnogih drugih aerodroma nije moguce on-line cekiranje ka Beogradu

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    3. Mera se odnosi samo na putnike IZ Beograda, ne ZA Beograd sa drugih aerodroma.

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  3. you really need to be a donkey to book Economy Saver. There is no difference with the cheaper Economy deal. (Is Economy Deal only promo or always an option)

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  4. they could lower the business class fares to make it more attractive to people to book, it would be a better option than flying empty seats

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  5. Ja se nadam da ce im se ovo obiti o glavu.

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  6. 30 EUR? and then people say Ryanair was evil

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    1. Lol absolutely right!

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    2. flew BEG-FRA last week. The service that is so heavily praised is in fact the same as every other airline offers. Seats were worn on the upper edges already and the slice of small bread was pretty nasty. Don't know what so special or boutique about that.

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    3. They get new seats in a month.

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    4. The only time they mentioned boutique was when they said their LONG HAUL product is boutique. Get your facts straight.

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    5. Don't lie, please! "Small boutique airline" - mentioned several times by Hogan, Kondic, and many others -and reported here. So it's only you who has problems with straight facts here!

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    6. What's up with you and exclamation marks?

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    7. Forget it, boutique thing is over. Get on with the program.

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  7. It seems that described measure is not applied to all destinations in Air Serbia network, isn't it ?

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    1. It says clearly in the text:

      "This will not apply for passengers from any other airport in the airline's network or those connecting on flights through Belgrade"

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  8. Even Wizz are charging you 20 euro if you don't have the check-in... 30 euro is way too much...

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  9. They should introduce Ryanair PRICES as well not only those stupid rules. Otherewise Montenegro scenario is just around the corner :D

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    1. First they must reach Croatia scenario where you sell all your property to secure liquidty.

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    2. Leave Croatia alone, please. And please don't mention selling property because it was precisely Serbia that sold 49% of Serbian property to Arabs, and Croatia is still 100% croatian-owned. And as far as I know, so-called "boutique airline" is term used by JU, not OU, and it shouldn't be including low-cost-model-extra-charges. Not to mention that once again serbian passengers are put in unequal position, being the only paying extra costs, and financing (much richer) transfer passengers. And last by but no means least, I flew Budapest-Eilat Ovda (south Israel) return, 7 hours for both flights, 10 kg cabin luggage included,on FR, for 54 euro. And compared to it, this is simply unacceptable, no matter how you cheerleaders excuse it, and trying to involve "croatian element" into 100% pure JU thing. Cheers!

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    3. It's included because it seems that Croatian element is most worried about Serbian taxpayers without ever looking at its own backyard first. Thankfully there are another 23 airlines flying from Belgrade so people have a choice. Cheers to you too.

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    4. Wow them saying boutique once 2 years ago has really frustarated some people. Or just one who keeps repeating it.

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    5. The only thing that really frustrates me is unobjective and limited people thinking being the best, while serving the masters for pocketmoney. Cheers once again!

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    6. Još kad bi neko od ovih eksperta znao šta je i koja je razlika u ULC i LC modela onda bi mogli ovde i da pričamo o ovim uslugama. Ovako komentari zvuče kao babe na pijaci

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    7. Pa ovako, Lane moje, Ja sam autor komentara u 2:15 i 2:29. Radim u avijaciji 25 godina, trenutno za holandsku kompaniju. I mozda bas I nisam toliki expert za sve kao ti, ali bar nikad nisam lagao da je u avionu bilo 200 putnika kad ih je bilo 60. Hajde cao!

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    8. A ti si bio na letu i prebrojao putnike? Ili je jedan rekao 60, drugi 200 pa ti se vise dopalo ovo 60?

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    9. Ne, iz vise izvora je potvrdjeno da je bilo 62 putnika na tom letu. Hot Lane je ovde poznat kao lokalni bot.
      Izgleda da INN-SNS nije dobro odradio posao pa je smenjen.

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    10. Kojih izvora?

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    11. Vrati se na tadasnju vest pa ces sam videti. Niko nije u duznosti da kopa kroz blog samo zato sto tebe mrzi

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    12. Vazi. Sledeci put ja cu da izaberem neku brojku koja mi se dopada. I onda kao anonymous 2 minuta kasnije da to potvrdim. Super su ti "iz vise izvora" potvrdjene informacije.

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    13. @ Anonymous 2:18 PM

      Havent't noticed single mentioning of serbian taxpayers in post Anonymous 2:15 PM. It was "serbian passengers", not "serbian taxpayers" and it's really big difference between the two. Also do you really think that 2:15 poster must be croatian just because he doesn't share your opinion on Air Serbia? Which facts you submited to prove him wrong? Do you really think calling someone croatian, or whatever else, is enough to discredit him/her? You want me to ask more?

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    14. No more sandwiches!April 25, 2017 at 6:28 PM

      Please everyone just ignore the company trolls who angrily try to shut up anyone who is not praising ASL 365 days a year!

      They are ridiculing themselves first by praising the Boutique airline concept and calling anyone who questioned it a hater.

      And now they are ridiculing themselves even more by saying the 180 degree turn to Low Cost model and the abandoning of the investment to Boutique is also 100% correct.
      And again they demand that we should all be praising management, their boss and of course the dear leader!

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    15. Only troll here is you.

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  10. Svaka cast za menadzment, sami sebi su najveci problem

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    1. Samo tebi su najveci problem

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  11. Any special stickers on the aircrafts for the 90th birthday?

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    1. Yes, they are adding RijanAir sticker to all their planes.

      Service level apears to be the same.

      Diferent spelling to is there just to avoid any trouble with lawers.

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    2. Have you ever flown with either airline? Don't remember having free baggage, free in flight entertainment streaming, free food and drinks and on board wi-fi on any of my Ryan Air flights.

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  12. Okay, this is really was a surprise. Expect the first negative comments on SkyTrax very soon. As usual people don´t read and forget and will be charged and traditionally post a bad review.
    The change is quite extreme I dare to say but hey, each and every airline is doing all its best to survive nowadays as the competition is extremely fierce.
    Next step: food + beverages and of course checked luggage.
    Adiós old fashioned airline - welcome to the practical, new, modern future.

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    1. Bice prava butika a ne boutique kako je po starom Srpskom obicaju popezno najavljivano.

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  13. I for one welcome our new Low cost airline.

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    1. What´s wrong with that? Latvija´s BT has its own flag carrier where you pay everything and now they have CS a/c :)
      The same with BA - you pay for the sandwich an luggage. То је живот мој пријатељ
      Welcome to the future!

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    2. Moj prijatelj ja vec jesam u fjucur a nothing is wrong with our new low cost airline except for that airline charging the highest legacy prices

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  14. Interesantno kako kod nas sve se negativno komentariše i to bez konstruktivne kritike, samo onako iz neke frustracije izgleda! Recimo u Nemackoj koja ima LH i sve je učinila da bude profitabilna i naplaćuje sve jako skupo, niko ne kritikuje. Ljudi obični nisu zadovoljni ali opet koriste usluge LH i podržavaju tako nekako svoju privredu, jer misle da imaju neku korist na kraju! A profiti odlaze samo akcionarima, dok kod nas ulaze u budžet Republike Srbije! Nije mi jasno kako kratkovidno ljudi gledaju neka dešavanja i faktički seku granu na kojoj sede!
    Ako je kompanija profitabilna, komentarišu kako kradu od narod i putnika, ako nije profitabilna onda kritikuju da opet narod kradu!
    Slabo je to za ozbiljno znanje i konstruktivnu kritiku, to je neka frustracija!
    Samo jos da napomenem da je Jat bio na kraju rupa bez dna a mozda čak u celoj istoriji nije bio profitabilan i svi smo platili te dugove! To nam više ne treba ali i ne treba da strane kompanije iznesu sav novac i pokupe kajmak dok mogu a posle ostave nas na cedilu!

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    1. Sve bi ovo bio u pravu da Air Srbija pravi manje gubitke od JAT Airways-a. I Air Srbija pravi gubitke koje pokriva država, aerodromu su dužni brdo novca, dobijaju gorivo po povlašćenim cenama, guše slobodnu konkurenciju (primeri čarter i low-cost kompanija). Cene karata LH i AS su veoma slične na istim letovima (BEG-FRA, naprimer), s tim da u LH hrana samo sendvič ali postoji opcija jeftinijeg putovanja samo sa ručnim prtljagom. Prepisivanje pravila od low-cost kompanija je u redu - priznaj da si low cost i svedi cene karata na low-cost i sve je OK. Ono što verovatno nigde ne piše je prava cena čekiranja na aerodromu: službenik na check-in šalteru ne može da barata novcem i da izdaje fiskalni račun, već će to verovatno činiti Aerodrom, za dodatnih 5 Evra....

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    2. air serbia i profit ne idu u istoj rečenici

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