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Belgrade Nikola Tesla Airport has completed a review of its security and terminal operations in a bid to enhance efficiency and prepare for future growth. The airport contracted the UK-based EBEA Consulting, which specialises in airport planning and operations, to conduct a comprehensive operational review of its departing passenger processes throughout 2024 and 2025. The airport required a detailed assessment of the centralised passenger security area following recent terminal expansion, alongside its associated passenger flow management. Furthermore, the airport required strategic recommendations to enhance operational efficiency, improve the passenger experience and prepare for future growth within its development timeline.
EBEA developed a comprehensive operational review methodology encompassing passenger security screening, check-in processes and terminal management functions. The approach included detailed site visits, operational shadowing, stakeholder interviews with security management teams, operations personnel and terminal management staff. Extensive data collection and analysis was conducted covering queue time performance, equipment capacity assessment, staffing deployment models, forecast accuracy and system capabilities. Throughout the project, EBEA worked closely with airport operational teams, examining over twenty key operational areas from security lane performance to terminal flow management.
Detailed security process optimisation recommendations were made for Belgrade Airport, covering queue management, staffing efficiency, data utilisation and technology enhancement focused on maximising throughput of existing facilities. A strategic recommendations portfolio with initiatives covering infrastructure optimisation, process improvements, staff development and technology integration was also produced. Iain Cochrane, Senior Manager for Optimisation at operator VINCI Airports, noted, “EBEA conducted a very professional, thorough and detailed assessment of the existing landside security and check-in processors, identifying multiple areas for significant operational and service improvement”.
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ReplyDeleteBravo BEG 🇷🇸🇷🇸🇷🇸
ReplyDeleteOne good thing that can be said about BEG is that passport and security controls will never take more than 15 minutes total, regardless of how many pax are travelling. Or at least if you have a passport eligible for eGates.
ReplyDeleteEBEA has demonstrated it's ability to optimize LHR and LGA where chaos is a daily routine. So I suggest they leave Belgrade alone. To me this is just a waste of money, consultants charge large sums and the uotput is often questionable.
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