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Belgrade Nikola Tesla Airport has completed a review of its security and terminal operations in a bid to enhance efficiency and prepare for future growth. The airport contracted the UK-based EBEA Consulting, which specialises in airport planning and operations, to conduct a comprehensive operational review of its departing passenger processes throughout 2024 and 2025. The airport required a detailed assessment of the centralised passenger security area following recent terminal expansion, alongside its associated passenger flow management. Furthermore, the airport required strategic recommendations to enhance operational efficiency, improve the passenger experience and prepare for future growth within its development timeline.
EBEA developed a comprehensive operational review methodology encompassing passenger security screening, check-in processes and terminal management functions. The approach included detailed site visits, operational shadowing, stakeholder interviews with security management teams, operations personnel and terminal management staff. Extensive data collection and analysis was conducted covering queue time performance, equipment capacity assessment, staffing deployment models, forecast accuracy and system capabilities. Throughout the project, EBEA worked closely with airport operational teams, examining over twenty key operational areas from security lane performance to terminal flow management.
Detailed security process optimisation recommendations were made for Belgrade Airport, covering queue management, staffing efficiency, data utilisation and technology enhancement focused on maximising throughput of existing facilities. A strategic recommendations portfolio with initiatives covering infrastructure optimisation, process improvements, staff development and technology integration was also produced. Iain Cochrane, Senior Manager for Optimisation at operator VINCI Airports, noted, “EBEA conducted a very professional, thorough and detailed assessment of the existing landside security and check-in processors, identifying multiple areas for significant operational and service improvement”.
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ReplyDeleteBravo BEG 🇷🇸🇷🇸🇷🇸
ReplyDeleteOne good thing that can be said about BEG is that passport and security controls will never take more than 15 minutes total, regardless of how many pax are travelling. Or at least if you have a passport eligible for eGates.
ReplyDeleteEBEA has demonstrated it's ability to optimize LHR and LGA where chaos is a daily routine. So I suggest they leave Belgrade alone. To me this is just a waste of money, consultants charge large sums and the uotput is often questionable.
ReplyDeleteI agree with you generally on "consulting" companies. They are part of buerocratic corporate BS and in most of cases are waste of time and money, and very often subject to corruptive deals. Anyhow, Heathrow and Gatwick with their volumes of traffic can't be compared to any airport in our region, even the biggest one. And just btw LGA is La Guardia in New York, Gatwick is LGW
DeleteAny company that has worked with LHR or LGW should not be hired for anything given the mess over there.
ReplyDeleteAll that money and time could have been saved and processes improved if only they had asked people that are actually involved in those processes what had to be done when expansion was in progress. They had ground handling company with 50 years of experience but instead they had chosen to ditch them . They could have told them to make bigger sorting area, to ompement airside entry verification system, to implement direct bussing of transfer pax from OSS flights to gates, bigger apron areas where there is space for equipment, bigger deicing pads with several more positions, bigger security area or 2 more to speed up security screening of transfer pax from non OSS flights, gates with possibilities of 2 jet bridges bring simultaneously used for pax boarding....
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