Croatia Airlines, Air Serbia and Adria Airways have been named among Eastern Europe's best carriers at the prestigious World Airline Awards, hosted by Skytrax, at the Farnborough Air Show yesterday. For the first time, three of the largest carriers from the former Yugoslavia have been featured among the best in the category, while Air Serbia and Adria were also named among the continent's top regional airlines. Croatia Airlines was voted Eastern Europe’s fourth best airline, Air Serbia came seventh, while Adria positioned itself as the eight best. As a result, the Croatian and Slovenian carriers retained their positions from last year, while Air Serbia made its debut. In the process, the trio managed to outperform the likes of Romania's TAROM and Russia's Pobeda. Aeroflot was awarded the title of Eastern Europe’s best carrier for a second year running, followed by LOT Polish Airlines and S7 Airlines. Croatia Airlines was trailed by ČSA Czech Airlines and Wizz Air.
BEST AIRLINES IN EASTERN EUROPE
| Rank | Airline |
|---|---|
| 1 | Aeroflot |
| 2 | LOT Polish Airlines |
| 3 | S7 Airlines |
| 4 | Croatia Airlines |
| 5 | ČSA Czech Airlines |
| 6 | Wizz Air |
| 7 | Air Serbia |
| 8 | Adria Airways |
| 9 | TAROM |
| 10 | Pobeda |
Air Serbia and Adria Airways were both among the top ten best regional airlines in Europe. According to Skytrax, the category is the most important global quality distinction for airlines. For these World Airline Awards, regional airlines were defined as full service carriers that primarily operate domestic or International flights up to approximately six hours. Air Serbia settled for seventh place, while Adria came behind in eighth, ahead of Olympic Air and Aigle Azur. Ultimately, Aegean Airlines was named the best regional carrier, followed by Air Nostrum, Air Malta, S7 Airlines and Luxair. It is the second year in a row that Adria has featured in the category and the first for Air Serbia. None of the carriers from the former Yugoslavia were ranked among the world’s top 100 airlines. Croatia Airlines, which came 99th in 2014, failed to make the list this year. Montenegro Airlines is the only carrier from the former Yugoslavia not have been featured in any of the several dozen categories.
BEST REGIONAL AIRLINES IN EUROPE
| Rank | Airline |
|---|---|
| 1 | Aegean Airlines |
| 2 | Air Nostrum |
| 3 | Air Malta |
| 4 | S7 Airlines |
| 5 | Luxair |
| 6 | ČSA Czech Airlines |
| 7 | Air Serbia |
| 8 | Adria Airways |
| 9 | Olympic Air |
| 10 | Aigle Azur |
The World Airline Awards, described as "the Oscars of the aviation industry", are the most coveted quality accolades for the world airline industry and a global benchmark of airline excellence handed out based on passenger experience. The survey operated online between August 2015 and May 2016, with 19.2 million customer surveys completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. More than 104 different nationalities participated in the customer satisfaction survey, which covered over 280 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service. The survey customer voting processes and Airline Awards results analysis were independently assessed in detail by the UK Advertising Standards Authority.
BEST AIRLINES IN EUROPE
| Rank | Airline |
|---|---|
| 1 | Turkish Airlines |
| 2 | Lufthansa |
| 3 | Air France |
| 4 | Swiss Int. Air Lines |
| 5 | Austrian |
| 6 | KLM |
| 7 | British Airways |
| 8 | Finnair |
| 9 | Virgin Atlantic |
| 10 | Norwegian Air Shuttle |
Overall, Turkish Airlines was once again named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was awarded for the best alliance in the aviation industry, outperforming last year's winner Oneworld. Emirates was named the world’s best airline, taking the title over from last year’s victor Qatar Airways. Thai Airways was the industry's most improved, while Air Asia is the world's best low cost airline. This year marked only the fifth time any airline from the EX-YU region made it into the awards list and the third time a carrier from the region was featured in two categories. Earlier this year, Skytrax named the world’s best airports, with Belgrade and Skopje ranking fifth and ninth in Eastern Europe respectively.
WORLD'S BEST AIRLINES
| Rank | Airline |
|---|---|
| 1 | Emirates |
| 2 | Qatar Airways |
| 3 | Singapore Airlines |
| 4 | Cathay Pacific |
| 5 | ANA |
| 6 | Etihad Airways |
| 7 | Turkish Airlines |
| 8 | Eva Air |
| 9 | Qantas |
| 10 | Lufthansa |
Comments
IMHO the two so-so relevant lists here are Best regional airlines in Europe and Best airlines in the world. The other two are highly doubtful.
"The airline did its job. It got me to my destination on time. It is an impressive and efficient small airline that made the journey very pleasant".
Skytrax says Adria does best in Friendliness and service hospitality and Responding to customer requests. Worst in Staff Language skills.
typical mentality in which if we are not the best something is fishy, because no one can be better than us if everything is regular.
Air Serbia: dedicated business class, dedicated airport lounge, above average catering with menus, not part of alliance, in flight entertainment and wifi.
Croatia Airlines: no dedicated business class, no dedicated airport lounge, no inflight entertainment, part of alliance.
Adria Airways: no dedicated business class, no dedicated airport lounge, inflight entertainment, part of alliance, pay-on board service, new aircraft, pay for luggage.
But who are they, you are the one who should evaluate them!
- Air Serbia part of fleet is ancient (ATR and 737-300), long-haul, problem with timing, not so good connectivity to huge hubs (frequencies are 2 times per day or less), more routes and flights than others, more feeding routes then others, routes just from Belgrade
- Croatia average age of fleet, no long-haul, excellent connectivity to FRA, VIE, MUC (4-5 times per day from ZAG and few times per day from other Croat airports), good connectivity to ZRH, BRU (3 times per day from ZAG and few times per week from other Croat airports), 2 times per day to CDG, AMS, LHR from ZAG + from other airports from Croatia, domestic routes (2-5 times per day), lot of routes from other Croat airports
- Adria, several other bases, no domestic routes, no flights from other Slovenian airports
1. Air Serbia is a far better airline than Croatia
2. Turkey is not even in Europe so i don't see how TK can be an 'European airline', it should actually rank against those from the Gulf/Middle-East
3. Aegean service is crap
The only list that makes sense is the world awards, where i'd still put Qatar ahead of Emirates but anyway the contrast is not as stark as between JU and OU/JP
Congrats to all three and especially to OU. Maybe this finally shuts up certain commentators "objective" views about OU being all but dead and buried, it's only a matter of time before OU gets bankrupt, they are no good at anything...blah, blah. Naturally those are the same who equally "objectively" claim that ASL is the best thing this world has seen since iPhone came out, lol!!
Congrats to all three and especially to OU. Maybe this finally shuts up certain commentators "objective" views about OU being all but dead and buried, it's only a matter of time before OU gets bankrupt, they are no good at anything...blah, blah. Naturally those are the same who equally "objectively" claim that ASL is the best thing this world has seen since iPhone came out, lol!!
Well said and totally agree
Also JFK was severely late last week, most flights depart more or less on time but even if they are late they more than compensate inflight.
You said it yourself - the voting and the rating is not objective. Accordingly, OU's ranking is not objective either and you cannot use it as an argument for anything.
The only thing you can do - and you did it well as always - is use today's news feed (and any given day's news feed) do show us how badly you hate ASL. Good for you.
To sum it up, I take these subjective Skytrax reports with a great pinch of salt.
What was the aircraft to MOW, 738 or A320? They seem to have switched to 738 completely when it comes to their Belgrade flights.
https://www.biketours.com/photos/BTC1511_Map_Graphic_EUROPE.png
BUT I agree here with Aerologic. Only 3% of Turkey is in Europe, the rest of it is in Asia.
Jedino da se zamene ATR avioni i sigurno bi bile bolje ocene . Airbus Flota je najmladja od svih EX YU Kompanija pa je to takodje plus za ASL.
INN-NS
Air Serbia airbus fleet 11,8 years
Adria airbus fleet 9,9 years
Croatia Airbus fleet 17,2 years
But that does not meter if you have planes old as 30 years (733 30,5 year, ATR 20,8 years)
all together:
Adria 9,4 years
Croatia 13,2 years
Air Serbia 17,2 years!!!!!
And that is what is important! Not just one model of plane which is 47,6% of your all fleet.
A chauvinist troll and a disgrace to this blog.
I created my opinion on Skytrax review system based on exclusion of my reasonable and moderate review. If my comment is not there, why would I trust Skytrax with any other review? They might have created all other reviews by themselves for all I know.
Since then, I look at photo trip reports available on other sites, and look for more than one review if available. Those are far more detailed, with many pictures to prove the point and allow you to form your own opinion before choosing an airline. I also look at seat charts from seatguru and other sites as they are more important to me than other features.
Skytrax review system is a dinosaur compared to photo/video trip reports and reviews. Sure, Skytrax is big now, but is not open and is not innovative. You know what happened to dinosaurs?
INN-NS did not mention OU in a single word in his post. Not sure what kind of PTSP troubles you two but you should really seek some cure for it. Croatia is not under attack. Repeat, Croatia is not under attack. You are not being called to defend it. Those "zovi, samo zovi" voices only exist in your mind.
I interchanged it with Ceuta in Spain having other things on my mind (some of us work @Anonymous) but anyway, the message is clear.
You book Air Serbia and then you get Aviolet with ancient 737-300s.
There is nothing European about Turkey notwithstanding <3% of territory and more so by the day, therefore i see no sense in putting them into it.
Unlike other some airlines like LH that operate 20+ year old planes with completely refurbished cabins, JU 733 cabin looks and feels old. Granted, no loose screws and no grumpy grandma FAs any more, but 99% of regular passengers don't care how old is the plane as long as it looks and feels fresh in the cabin. For them, JU 733 is not satisfactory. If they bought Air Serbia ticket to Stuttgart expecting fresh looking A319 with wifi and Elevate Play but got 733 with old cabin and none of entertainment, they are righfully not satisfied.
And even if 733 was satisfactory back in 2013 or 2014, it is no longer. Bar must be raised. I can't have same sales quota as last year and Air Serbia can't claim 733 is satisfactory any more. It is paid off but JU has to kick the habit, same for ATR -200 series.
Flight attendants are sometimes rude, and act like they've got the job for life.
I've never flew with Air Serbia so can't compare. I fly with OU cause they're cheapest, not cause they're the best. I don't need aeroplane food, unless I fly yo US/Canad, Asia, there's no need for food on-board, soft drinks and water yes, I drink loads of water and I got annoyed look by a flight attended for asking for a 2nd glass of water. She was like how dare I, this was on flight to Paris.
I was like you took my water bottle, wtf I suppose to have, ffs.
Otherwise flight was on time, and service was ok.
With the least professional operation and the worst safety culture!.
Slican se slicnom raduje.
The European Comission wouldn't agree with you.
Are you trying to say that Turkey is an European country??? The respective airline belongs to the country/continent whose name it bears, period.