Belgrade Airport introduces lost baggage tracking

NEWS FLASH


Belgrade Nikola Tesla Airport has introduced a new service for passengers whose bags are lost during their journey. After filing a claim for missing luggage at the airport, passengers will be given an electronic baggage tracking code, which they can use to monitor the status of their lost belongings in real-time. This is achieved by entering the code through the airport’s website. “In 2018, only 0.67% of all passengers arriving at Belgrade Airport reported delayed baggage. The success rate for found baggage is 99%. The moment the bags arrive at the airport, they are delivered to the owner’s address within one day free of charge”, the airport said in a statement.


Comments

  1. Is this the same as BagJourney Air Serbia introduced back in 2017? Both use SITA WorldTracer solution:

    https://www.exyuaviation.com/2017/09/air-serbia-introduces-bagjourney-service.html

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    1. https://beg.aero/eng/practical_guide/baggage/delayed_baggage the explanation is in the link. WorldTracer web Self service from SITA.

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  2. i am not sure why they are proud to report a 0.67% rate. That is more than one piece of luggage for each arrival, and if one has to fly every month, one know that one gets hit sooner than later

    "The moment the bags arrive at the airport, they are delivered to the owner’s address within one day free of charge”, the airport said in a statement." is pure marketing. I had delayed luggage in July and last September, and would have been delighted if they had delivered that fast; maybe they could do that in Belgrade, but they are not even attempting that for others, and do not count Saturday and Sunday as days

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    1. What's the percentage at YOUR airport? If you had any knowledge you would know it's not bad at all for a hub/transfer airport, BEG is doing fine and rates are going down. Exactly the same solution is used by your loving LH. Problems are not at BEG but at crappy airports not using WorldTracer, as you need both ends using the system to be effective.

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  3. Air Serbia lost my luggage 3 times in a row.

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    1. Only way this was not a lie is if you packed something very illegal every time :)

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    2. How Air Serbia lost your luggage?
      As far as I understood, luggage is usual lost by handler at airport not airline?

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    3. Try flying via FRA and then you'll know what mess really is.

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  4. That is one bag for each 150 bags carried.

    If they are to carry 6 million people, for the sake of math, they would displace 40.000 bags :))) That is 3.333 per month, 111 per day, or slightly under 5 each hour, one every 12 minutes or so :)

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  5. Nice! The nice people at CDG lost mine baggage from DTW last winter (along with everybody else's who came from USA). BEG shipped it 5 days later with a courier, but it would have been nice to track it along the way.

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  6. @Anonymous19 September 2019 at 19:29
    Well, your ticket includes your baggage transport, so its the carrier to blame for delayed baggage. Additionally, your compensation claim for the delayed baggage is sent to a carrier, not to handler. As a passenger, I'm not interested in carrier-handler relationship.

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    Replies
    1. But you do understand that in most cases airline is not in touch with your luggage until it is boarded into plane, neither they can choose handler at airport?

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