Lufthansa Group to adopt buy on board on EX-YU flights

NEWS FLASH


Lufthansa, Austrian Airlines and Swiss will end their complimentary meal and drink service in economy class on short haul flights starting from the 2021 summer season, affecting all their routes in the former Yugoslavia. "Our current snack offer in economy class does not always meet the expectations of our guests", Christina Foerster, Member of the Executive Board of the Lufthansa Group responsible for Customer, IT & Corporate Responsibility, said. She added, "The new offer was developed on the basis of feedback from our customers. With the high-quality offer available for purchase, our passengers will be able to decide what they want to eat and drink on their journey”. The range of food and beverages will be available from the individual airlines in various forms, some of which will have regional references. The focus will be on fresh products and a selection of snacks. The standard, complimentary snack will no longer be served in the future. Austrian Airlines will be the first to roll out the new meal and beverage buy on board product in the spring, followed by Swiss and Lufthansa.

Comments

  1. Anonymous10:43

    Instead of being market inovators and leaders Lufthansa is now following what Air Serbia introduced couple of years ago. There were many negative comments when Air Serbia introduced Buy on Board but we can see now they were right.

    ReplyDelete
    Replies
    1. Anonymous11:51

      Doubt they will ask just 4 eur for a sandwich like Air Serbia.

      Delete
    2. Anonymous11:54

      At Air Serbia you get a free snack - chips or biscuits, as well as a bottle of water. In Lufthansa, Austrian and Swiss you will no longer get anything for free.

      Delete
    3. Anonymous11:56

      I paid about 480 Dinars for a combo, not just the sandwich.

      Delete
    4. Anonymous13:48

      When JU stopped with free sandwiches one guy said he would never step on a JU plane again. Well you are not going to step on Swiss, Austrian and Lufthansa ever again.

      Delete
    5. Lufthansa have never been market innovators and leaders. Just look at their cabin configuration and how they have routinely been the last in Europe to roll out lie-flat seats in long-haul business, or direct aisle access, or anything else.

      Delete
  2. Anonymous10:45

    Will they keep a free glass of water at least? :)

    ReplyDelete
    Replies
    1. Anonymous11:08

      LH and Swiss yes but Austrian not - the one that is most relevant for our region

      Delete
    2. Anonymous18:05

      In Swiss you will get the small bottle with still water and the swiss chocolate

      Delete
  3. Anonymous10:45

    no difference to Wizz/Easyjet/Ryan anymore

    funny how the want to camouflage the price increase with "feedback of their customers". yeah sure!
    the comments in german forums speak volume

    ReplyDelete
  4. Anonymous10:47

    Bye on board!

    ReplyDelete
  5. Anonymous11:01

    What a joke they have become

    ReplyDelete
    Replies
    1. Anonymous11:27

      Why don't you establish an airline with full catering yourself and survive during a pandemic like this one?

      Delete
  6. Anonymous11:22

    "The new offer was developed on the basis of feedback from our customers."

    Lol

    What a spin.

    ReplyDelete
    Replies
    1. Nemjee11:26

      Customers might have asked for a better product, not buy on board. I flew on LH in March and we got a stake chocolate chip cookie.

      Delete
    2. Nemjee11:41

      *stale

      Delete
    3. Anonymous11:56

      Honestly I do not give f*ck to their stories about big chefs working for their caterings. On airplane our taste buds work differently. What I ask is water or tomato juice on board.

      Delete
  7. Anonymous11:47

    Lets wait and see how long this lasts. Austrian tried this on three occasions and they always reverted back to the full service model. Otherwise no need to fly Swiss, LH or others just choose the best price.

    ReplyDelete
    Replies
    1. Nemjee12:06

      That's exactly the problem because LH Group has high costs so they can never win the price war. I give them a year before catering is back.

      Delete
    2. Anonymous12:14

      Swiss tried that once and reverted their decision

      Delete
  8. Anonymous12:23

    Adria started with this kind of model in 2014 with it's SkyShop. Looks like Adria was way ahead of its competitors :)

    ReplyDelete
    Replies
    1. Anonymous13:45

      I wonder if Croatia Airlines is next to introduce this model

      Delete
    2. JU520 BEGLAX00:18

      The usual lies..... was developped on the basis of feedback from our guests
      Large companies nowadays behave like crooks and Topmgt like semicriminals. Unbelievable

      Delete

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