Skip to main content
  • Home

Search This Site

EX-YU Aviation News

EX-YU Aviation News

  • About
  • Vintage
  • Trip Reports
  • Newsletter
  • Support

EX-YU VINTAGE


Zagreb Airport, 1968

Air Serbia, Croatia Airlines among East Europe’s best

  • Get link
  • Facebook
  • X
  • Pinterest
  • Email
  • Whatsapp
  • Telegram
  • Reddit
  • Linkedin
  • Other Apps
NEWS FLASH


Air Serbia and Croatia Airlines have been named among Eastern Europe's best carriers at the annual World Airline Awards, hosted by Skytrax. For the fifth time, the two largest carriers from the former Yugoslavia have been featured among the best in the category, while Air Serbia has also been named among Europe’s top regional airlines. The Serbian carrier was voted Eastern Europe’s fifth best, while Croatia Airlines placed tenth. As a result, Air Serbia outperformed the likes of Pobeda, Czech Airlines and Rossiya Airlines. Aeroflot was awarded the title of Eastern Europe’s best carrier for a sixth year, followed by LOT Polish Airlines and S7 Airlines.


Air Serbia was also named among the top ten best regional airlines in Europe, placing sixth. According to Skytrax, regional airlines are defined as full service / hybrid carriers that primarily operate domestic or international flights up to approximately six hours. Whilst some regional airlines may operate a small number of longer flights, the core market for this airline classification are short / medium haul routes where customer product and service expectations are different to long haul routes. None of the carriers from the former Yugoslavia were ranked among the world’s top 100 airlines.


The World Airline Awards, described as "the Oscars of the aviation industry", are the most coveted quality accolades for the world airline industry and a global benchmark of airline excellence handed out based on passenger experience. The 2021 awards are based on a much-extended customer survey period from September 2019 to July 2021, representing a mix of normal travel times combined with travel during the global pandemic. The awards were not held last year due to Covid-19. A total of 13.42 million eligible customer surveys were completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. All entries are screened to identify each IP / user information, with duplicate or ineligible entries deleted. The awards are said to be 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or awards presentation event. Over 100 different nationalities participated in the customer satisfaction survey. The surveys measure standards across 49 key performance indicators of airline front-line product and service.

Qatar Airways was named the world’s best airline, while Air France came out on top in Europe. Saudi Arabian Airlines was recognised as being the world’s most improved carrier. Earlier this year, Skytrax held the World Airport Awards, with both Belgrade and Zagreb airports among Eastern Europe’s best.

September 29, 2021
Air Serbia croatia croatia airlines Newsflash serbia
  • Get link
  • Facebook
  • X
  • Pinterest
  • Email
  • Whatsapp
  • Telegram
  • Reddit
  • Linkedin
  • Other Apps

Comments

  1. Anonymous14:29

    EX-YU keeps Winning!

    ReplyDelete
    Replies
    1. pozdrav iz Rijeke16:16

      LOL!!!

      Delete
      Replies
        Reply
    2. Reply
  2. Anonymous17:14

    I would say Tarom is the best in Europe. They have the best onboard service by far!

    ReplyDelete
    Replies
    1. Anonymous17:30

      Not anymore, they went LCC

      Delete
      Replies
        Reply
    2. Reply
  3. Anonymous20:51

    Congratulations!

    ReplyDelete
    Replies
      Reply
Add comment
Load more...

Post a Comment

EX-YU Aviation News does not tolerate insults, excessive swearing, racist, homophobic or any other chauvinist remarks or provocative posts with the intention of creating further arguments. A full list of comment guidelines can be found here. Thank you for your cooperation.

VINTAGE EX-YU


Zagreb Airport, 1968

POPULAR THIS WEEK

Image

Air Serbia granted permits for Beijing flights

Image

British Airways to suspend Zagreb service over winter

Image

Belgrade Airport prepares for new terminal expansion

Image

Niš Airport secures new Wizz Air service and China cargo flights

Image

Croatia prepares PSO tender as foreign airlines eye domestic routes

Powered by Blogger
© EX-YU Aviation News 2008 - 2025