NEWS FLASH
The Brussels Enterprise Court has ruled that several booking practices used by Ryanair are unlawful and has ordered the airline to change them or face a fine of 5.000 euros per day. In May last year, consumer organisation Testachats, supported by Euroconsumers, filed a lawsuit against Ryanair, claiming its booking practices violated consumer rights. The complaints included charges for a ten-kilogram carry-on bag, lack of transparency about costs for services like priority boarding and additional luggage, as well as misleading marketing messages. In a judgment delivered this month, the court upheld these concerns. Unlawful practices include bundled pricing formulas, claims like "only five seats left at this price", false discount advertisements with incorrect reference prices, and the failure to display separate baggage charges for round-trip flights. "This ruling is a clear victory for consumers. It confirms that airlines cannot rely on misleading price tactics, fake discounts or hidden costs to drive sales. Transparency is a legal obligation and a cornerstone of a fair and competitive market”, Marco Scialdone, Head of Litigation at Euroconsumers, said. Ryanair has been given three months from the notification of the judgment to implement the required changes, after which it will face the daily fine. However, the court deemed legal the airline's charges for hand luggage and fees for seating passengers next to minor children, another issue raised by Testachats.

I always hate it when I see "2 more seats left at this price". Now confirmed as a scam.
ReplyDeleteIt is FOMO.
DeleteWell, that will stop them. 😁
ReplyDeleteRyanair always plays at the edge of the knife. Sometimes it wins, sometimes loose. The score is obviously on the win side.
ReplyDeleteTrue dat.
DeleteOr they’ll just splash 5K daily and continue?
ReplyDelete(they can afford it methinks)
Have they addressed the following situation?
ReplyDeleteSay there is 1 ticket left at certain price. If you look up to buy a single ticket you get that price, howecer if you want to buy 3 tickets it charges you 3 x the higher price and not 1x lower and 2 x higher.
Ryanair are full of Criminality by the looks of it.
ReplyDelete