NEWS FLASH
Air Montenegro this week launched its new omnichannel contact centre. From now on, customers can get in touch with Air Montenegro via WhatsApp, Viber, Facebook and Instagram, in addition to the traditional phone and email. The carrier has also launched an AI chatbot agent, while it intends to introduce AI voice agents soon. “AI is here to handle hundreds of routine inquiries related to flight schedules or baggage rules, allowing our human agents in the contact centre to focus on more complex passenger issues and provide the level of empathy and support that machines cannot. The goal is simple: 24/7 availability, seven days a week, with no waiting on the line”, Air Montenegro said. The development follows the recent launch of the carrier’s new website and mobile application, as well as the introduction of online/mobile check-in.
In my experience with the other exyu flag carries, JU is the fastest to respond and solve things but they are very strict even for small mistakes. You have to pay every mistake. OU on other hand needs 2-3 emails for the same enquiry but they are understandable for silly mistakes.
ReplyDeleteHow is Air Montenegros service?
They don't deal with anything. One issue with Air Montenegro is constant downgrading of business class passengers to economy. No explanation whatsoever. People pay business, get downgraded upon checking in at the airport and no compensation.
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