Belgrade and Zagreb among East Europe's best

Belgrade Nikola Tesla Airport and Zagreb Airport have been named among the top ten best in Eastern Europe at the 2019 Skytrax World Airport Awards held in London. Belgrade Airport was placed fifth among Eastern Europe’s best airports, up one place from 2018's rank. It marks the fifth consecutive year it has placed inside the top ten. On the other hand, Zagreb was featured on the list for the first time, placing ninth. Skopje Airport, which has ranked among the the top ten for the past four years failed to do so this time around. No other airport from the former Yugoslavia managed to enter the top ten of any category. Furthermore, no airport in the region was among the top 100 best airports in the world, with Singapore’s Changi Airport taking the title for a seventh year in a row. The 2019 World Airport Awards were based on 13.73 million customer nominations across 100 nationalities of air travellers, and included 550 airports worldwide.


3Kiev Boryspil

The World Airport Awards are considered the most prestigious accolades for the airport industry voted by customers in the largest annual global airport customer satisfaction survey. The evaluation took place between August 2018 and February 2019. It is the fifth time in the award’s twenty \-year history that two airports from the former Yugoslavia have entered the top ten of any category, which includes the world’s best airport, most improved airport, airport with the best staff, best security and best transit airport, to name a few. According to Skytrax, the survey and awards process is independent and guaranteed free of any airport influence or interference in final results. It evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate. The World Airline Awards, also organised by Skytrax, where Adria Airways, Air Serbia and Croatia Airlines have featured among the ten best carriers in Eastern Europe, takes place in July.


2Tokyo Haneda
3Seoul Incheon
5Hong Kong
6Nagoya Centrair
8London Heathrow
9Tokyo Narita


  1. Anonymous10:38

    WAW not in the list? That's quite strange. The airport is not bad at all.
    ZAG 9th?? Find this quite strange too.
    TBS, I have been. Really good airport too.
    TLL is very good too. Spotless.
    Not surprised about SOF being last :D it is in the list maybe just because it has a metro linked to the city.
    BEG really improved during the last couple of years.
    BUD deserves top position, it was always better than WAW even during Malév times BUT the low cost terminal looks like a Second World War camp or a slaughterhouse.

    1. TBS really good only if drastic change happened during last five years. 5 years ago, wha I remember of TBS is : complete building full with cigarete smoke, toilets dirty, food offer - almost nothing and heavily overpriced, no luggage storage or boxes, no post office, barely anyone spoke English, public transportation to the city existing but no information about it in the terminal, taxi mafia outside, so all in all one of the WORST airports I 've ever been to, and the list is not short at all. So, once again, either they improved significantly or are this skytrax actually skytrash

    2. Aэrologic10:59

      Yerevan is one of if not Europe's best.

    3. Anonymous11:16

      TBS built a new terminal.

  2. Nemjee10:39

    I am surprised BUD is that high, never liked that airport. Yes the new SkyCourt is nice but it's nothing special. The whole area for LCCs is outright depressing, especially the 'tunnels' across the tarmac.

    1. Anonymous10:50

      I think this list includes a bit of everything.
      Management, efficiency, coverage, facilities, competition, etc, etc.

  3. Anonymous10:47

    I don't get how Heathrow can be on any list about anything good.

    1. Anonymous11:40

      totally agree

    2. Only East Europe airports rank

  4. Anonymous10:56

    What a load of nonsense.

    1. Anonymous10:58

      Tell us more my friend. What makes you say that?

    2. Anonymous10:58

      How come ZAG is not higher? It has the most modern airport of them all.

    3. Anonymous11:00

      It's not all about the architectural design of the building. It's more about services offered. Read some of the issues Zagreb has had over the past 2 years, from lighting, shop working hours, signage etc.

    4. Anonymous11:03

      Budapest is one of the worst airports in Europe, look at their Google ratings.

  5. Anonymous11:09

    Budapest paid for this.

    1. Anonymous11:16

      Of course, like LH paid to get the five star rating! Neither one of the two deserve it.

    2. Anonymous12:05

      I don’t know if they paid for it, but from my experience BUD is the worst airport I’ve been to. The building is bland, the interior dafk and uninspiring, the customs officers look like they haven’t smiled in 10 years, the toilets are extremely dirty, luggage belts make me uneasy standing next to them, the airport is confusing to get to as two terminals are so far away between each other, and it generally looks like it hasn’t been renovated in 30 years even though it is always under construction.

    3. Anonymous12:12


    4. Anonymous13:44

      Let's look on the bright side, at least INI and BUD will be connected by air soon. :D

  6. Anonymous15:50

    SKP and BTS (5th place) are almost identical both in size and design (and i believe in age)
    SKP has better options to eat at the airport whereas BTS has better public transport options than SKP

  7. Lepo je citati o pozicioniranju, pogotovu putovati kroz terminale jugo istocne Evrope. Toliko toga popravljenog, napravljenog, unapredjenog. Infrastrukture, terminala koji su napravljeni ili su u toku modifikacija i gradnji novih terminala i pisti... Nemoguce je uporediti higijenu i odnos osoblja na gore navedenim aerodromima. Verujem da ce se novim terminalima, aerodromi u Splitu i Dubrovniku se pribliziti istocno/jugoistocnoj grupi aerodroma objavljenoj na gornjoj listi. Sto se tice Beogradskog, dosta je uradjeno. Prvenstveno se odnosi na poboljsanu profesionalnosti i odnosa zaposljenih i onih u uniformi. To je moje skromno zapazanje. A letim sa njega 48 godina. Jos od prvog sletanja iz Melburna 1971 godine... Kada se napravi i renovira sve od nove piste, terminala, novih prilaza, navigacijskih uredjaja i tornja, kao i spajanja prikljucka pruge sa terminalom. Zato je koncesionar VINCI Airports Terna i njihova investicija. To je sada u toku. Tek posle sedam osam godina Beogradski aerodrom moze aspirirati za prvo mesto. Uz uslov da zaposljeni budu na nivou profesionalnih. Uporedivih sa vodecim u svetu.
    Da pomenem Kraljevacku Moravu i njeno otvaranje na Vidovdan.
    Gde nadam se da cu stici iz Sidneja. Ona je samo ogledalo u pocetku razvoja Aerodroma Srbije. Posle dugih godina, pored svih tegoba, avio saobracaj se postepeno prikljucuje razvijenijem svetu. Maloli je. Za jugoistocnu Evropu posebno. Za Srbiju ekstra posebno. Vreme ce pokazati. Verovao sam i verujem. Toliko se toga potvrdilo. I bice!.
    Rodney pored Sydney Western Airport u izgradnji.
    Kings Park, NSW.


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