NEWS FLASH
Several Ryanair passengers missed their flight on Monday after they were locked in a windowless airport corridor with no way out, British media report. The flight from London Stansted to Zagreb, departed without 23 passengers after both sides of an airport walkway were locked, trapping the travellers inside. A spokesperson for Ryanair said that "human error" had led to the passengers being unable to "exit the pre-boarding area doors" and "regrettably" missing the flight. Devina Raval, one of the travellers trapped in the corridor, said she felt like she was "being held hostage". “People were banging on the walls calling for help. There were kids crying and the whole place became really claustrophobic. I dread to think what would have happened if someone had a heart attack”, Ms Raval said. After around half an hour, one of the passengers pulled the fire alarm, alerting a member of staff who asked them what they were doing in the corridor. "At that point, I was just shocked that they hadn't realised we were there. We were told the plane had left without us", Ms Raval added. Passengers were sent to a nearby hotel for the night and put on the airline’s flight to Zagreb the following morning. In a statement, Ryanair said, “Due to a human error by handling staff at London Stansted Airport, a small number of passengers could not exit the pre-boarding area doors and regrettably missed their flight to Zagreb. The error was soon realised, however, the flight had already departed. Ryanair provided affected passengers with overnight accommodation and moved them onto the next available flight”.
2 questions:
ReplyDelete1. How can you lock someone in a corridor
2. How in the hell Ryanair didn't notice 23 people missing on the airplane? Isn't that a huge security risk??
You have no-shows all the time (especially FR). It's not a legacy carrier who (usually) waits for transfer passengers.
DeleteTwo answers.
DeleteFirst is highly trained and motivated staff.
Second is highly trained and motivated staff plus the need to operate on a tighter schedule then a city bus.
People mock OU but this would never happen to them.
ReplyDeleteNo, they only use butter to lubricate the doors that won't close. Or send 319 empty to Doha and back to pick luggage. And many other sad/funny situations
DeleteHahaha forgot about butter.
DeleteIt is forbidden plane to depart with the luggage of the passengers that did not board!
ReplyDeleteRyanair passengers have luggage?
DeleteWho said it wasn't offloaded?
DeleteIt was reported online that their bags left. I suppose they did not bother to see who stayed back and if they had luggage.
DeleteUpon explaining their situation, the passengers were shocked to learn that not only did no airline or airport staff realize they had been trapped in the corridor, but their Zagreb-bound flight had already departed from London Stansted Airport. With their flight and luggage already en route to Zagreb, the 23 passengers were essentially abandoned in London.
DeleteRyanair is absolutely the worst airline I have ever flown. Been avoiding them since 2010. I’d rather pay more than deal with them ever again.
ReplyDeleteWell, I've flew recently with FR, LO, AF, LH and FR. And LH was the worst, by far. So far, I've been pleasantly surprised by AF.
DeleteBeen flying with FR since 2004 and had ZERO issues. Just came back from Lanzarote with them and paid 40€ RT from Málaga. Reliable and punctual airline and given that it has more than 500 planes, the number of complaints is just minimal.
DeleteYou obviously work for Ryanair!
DeleteYes, he work for them, just like the other 150 million people that fly with them each year.
DeleteMe included
DeleteWell that’s fine if you think they’re great.. I and many others don’t. I also have disposable income not to have to fly on a bus.
DeleteThat's exactly why free market should exist, so anybody could choose according to their needs/possibilities.
Delete@An.19.40
DeleteI don't think they are great either. The entire aviation is not great anymore, with only few rare exceptions in the Middle and Far East. And your second sentence totally disqualifies you from any serious aviation talk, actually any serious talk in general
@rijeka… lolić. It’s actually a great argument. Why would I fly on a bus with the worst service imaginable when I can afford not to?
DeleteWho asked?
DeleteOnly the desperate fly Ryanair. Those with means fly other carriers who don’t leave a quarter of their passengers in a tunnel.
DeleteOnly the desperate write nonsense. LCC tickets sometimes cost more than legacy tickets. Quality of service today is almost identical on LCC and legacy. LCC, as a rule, have newer fleets, and better on time performance than legacies. Only people with serious complexes and not that high IQ can write about "only eating caviar and drinking champagne", or being able to afford legacy and calling LCC a bus. That much from me for today.
DeleteActually that much from me on this article. Will not waste my time with Anonymouses who have absolutely no idea how aviation functions
DeleteOh rijeka I am well aware how you “know” aviation.. like how you push triangle routes and other things that haven’t been done in modern aviation since the 20th century.
DeleteRyanair is an absolute cancer of an airline. Who cares if the planes are new if the seats are grossly uncomfortable, packed together and your fellow passengers are typically drunk European tourists.. no thanks. I put my money where my mouth is. Maybe you will too when you come upon some.
I agree with pozdrav.
Delete@19:36 so I guess you prefer LH over FR? You know, that disgusting German airline that cancels flights at a moment's notice, gives you a crappy bottle of water and a chocolate for a 200+ EUR ticket and is willing to sell you a connection flight with less than an hour of transfer time in FRA? And let us not forget their rubbish on time performance.
Pure incompetence by Ryanair and Stansted Airport...This will just be shrugged off by management
ReplyDeleteIt will be rewarded, all those passengers probably need to buy the tickets again as Ryanair will say they are no shows :-)
DeleteHorrible. I hope someone arranges a lawsuit!
ReplyDeleteRyanair are a pile of 💩. As for Stansted Airport, they are owned by Manchester Airport Group whom are a bunch of incompetent nonces. Stansted and Gatwick Airports both have gone downhill since MAG took control of them.
ReplyDeleteAnd LH, BA, AA and many others are not pile of.... About the airports, I 'll just mention AMS, LHR or DUS this summer. So, being a little bit more objective won't exactly kill you
DeleteIs Ryanair not counting free seats pre-departure to see if the passenger list from the gate equals the number of passengers in the cabin?
DeleteNo. And many other airlines don't do that, Eurowings for example
DeleteJU does it.
DeleteHere's a thought, the seats were filled up in the aircraft. They then decided to just close the doors on the people who were stuck in the walkway. The plan was not to let the people out until aircraft departed. This way an excuse could be found. Yes human error. I wonder what other errors are occurring that the public doesn't know about.
ReplyDeleteAn interesting point that can be validated rather easily. How many passengers arrived in Zagreb on that flight?
DeleteThat is a lie. I was on that flight.
ReplyDeleteDid you count the amount of Passengers on board?
DeleteYes
DeleteO'Leary will never apologize. He just looks at this as FREE advertising no matter if it was good or bad.
DeleteJust one question : how many fatalities, victims, dead people have FR in their history? And how many each and every of the legacies? When we answer to this question, we can continue about tunnels, seat pitch, scratch cards...
DeleteRyanair didn’t exist when planes used to routinely fall out of the sky.
DeleteRyanair exist for over 30 years and in those 30 years planes were falling out of the sky big time and casualties are counted in thousands. Sorry to spoil your fantasy
DeletePlanes fell much more prior to that and that’s where most of the legacies have their hit points.
Delete