News Flash
Montenegro's national carrier, Air Montenegro, has reached out directly to aviation reviewer Josh Cahill following widespread criticism generated by his recent review of the airline's business class product and onboard service. Speaking to EX-YU Aviation News, Mr Cahill confirmed he had been contacted by the carrier after his video, which has attracted significant attention online.
In a letter signed on behalf of the airline's Board of Directors by Chairman Tihomir Dragaš, Air Montenegro apologised for the shortcomings highlighted in the review and described the feedback as an "invaluable wake-up call". The airline thanked Mr Cahill for "holding us accountable" and acknowledged that the issues raised had identified areas requiring immediate attention. "We know the trust, once lost, is difficult to rebuild, but we genuinely want the opportunity to make things right" the letter said, adding that the criticism would serve as a catalyst for improvements across the airline's operations. The carrier has already announced plans to review its internal procedures following the backlash generated by the video, which highlighted concerns related to cabin cleanliness, service standards and the handling of involuntary downgrades. Mr Cahill welcomed the carrier’s approach as a positive step towards rebuilding passenger confidence.
I still do think that his economy flight review was done with the sole goal of finding mistakes, but good on Air Montenegro for trying to fix the situation because the 2nd flight really was awful
ReplyDelete"no in flight entertaiment and only water and a cookie" for one hour flight...
DeleteYeah he is a drama queen. But it was rubbish service and a rubbish product.
DeleteBut you have to keep in mind that he paid 500Euro for what was supposed to be a Business Class fare…he was downgraded without justified explanation and at the time of the publishing of the video, he was still not offered a refund. Of course he was livid! However, cheers to Montenegro Airlines for acting on his criticism!
DeleteWhen will Air Montenegro start selling connecting flights via TGD as YM did?
ReplyDeleteFrom where to where do you wish to use them?
DeleteThis video shows a long-term problem with the airline, not a one-time mistake. Their crew and cabin quality have been below standard for years, and passengers now only expect a safe, on-time flight.
ReplyDeleteWorse, many customers feel scammed. They pay for a round-trip Business Class ticket, but the airline forces them into Economy on the return flight with no refund. This video is a perfect example of that.
Nobody expects the airline to improve soon. They charge high prices but offer poor service and treat paying customers unfairly
Montenegrins are World famous for working culture without too much pressure and stress and that is already country's trademark and should not be changed. Herr Cahill should be invited to Montenegro for a renewed review and rolloff of new soft product with loza and Njeguški pršut as a welcoming appetisers and everything will be OK.
ReplyDeleteJosh Cahill always has something happening to him when traveling and he is never at fault...
ReplyDeleteThey don't pay for the (crappy) lounge in TGD either? I don't really get the status of it, I remember using it as LOT pax and you got some OK snacks/drinks from the bar.
DeleteAlways! There is always drama. It’s all for clicks of course and while I do commend YM for their efforts in damage control, I don’t think it pays off pandering to these “influencers”.
Delete