Air Serbia, Croatia Airlines and Adria among Europe’s best


Air Serbia, Croatia Airlines and Adria Airways have been named among Eastern Europe's best carriers at the annual World Airline Awards, hosted by Skytrax, during the Farnborough Air Show this week. For only the third time, three of the largest carriers from the former Yugoslavia have been featured among the best in the category, while Air Serbia was named among the continent's top regional airlines. Unlike last year, it did not place in the world's best regional airlines. However, the Serbian carrier was voted Eastern Europe’s fourth best, Croatia Airlines came sixth, while Adria positioned itself as the ninth best. As a result, all three retained their positions from last year. The trio managed to outperform the likes of Russia’s Ural Airlines and Pobeda, as well as Czech Airlines. Aeroflot was awarded the title of Eastern Europe’s best carrier for a fourth year running, followed by LOT Polish Airlines and S7 Airlines. Air Serbia was trailed by Wizz Air.

Air Serbia was also named among the top ten best regional airlines in Europe, with Adria missing out compared to last year. According to Skytrax, the category is the most important global quality distinction for airlines. For these World Airline Awards, regional airlines were defined as full service / hybrid carriers that primarily operate domestic or international flights up to approximately six hours. Whilst some regional airlines may operate a small number of longer flights, the core market for this airline classification are short / medium haul routes where customer product and service expectations are different to long haul routes. Air Serbia settled for seventh place, down from fifth in 2017, while Adria, which came ninth last year, failed to make the list this time around. Ultimately, Aegean Airlines was named the best regional carrier, followed by Air Dolomiti, Air Malta and Air Nostrum. Air Serbia, which last year ranked as the twentieth best regional airline in the world, did not make it into the top twenty this time around. None of the carriers from the former Yugoslavia were ranked among the world’s top 100 airlines. Croatia Airlines, which came 99th in 2014, failed to make the list this year. Montenegro Airlines is the only carrier from the former Yugoslavia not to have been featured in any of the several dozen categories.

The World Airline Awards, described as "the Oscars of the aviation industry", are the most coveted quality accolades for the world airline industry and a global benchmark of airline excellence handed out based on passenger experience. The survey operated online between August 2017 and May 2018, with 20.4 million eligible customer surveys completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. All entries are screened to identify each IP / user information, with duplicate or ineligible entries deleted. The awards are said to be 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or awards presentation event. Over 100 different nationalities participated in the customer satisfaction survey, which covered 335 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 49 key performance indicators of airline front-line product and service. The survey customer voting processes and Airline Awards results analysis were independently assessed in detail by the UK Advertising Standards Authority.

Overall, Lufthansa was named as Europe’s best carrier. Star Alliance, of which both Croatia Airlines and Adria Airways are members of, was awarded for the best alliance in the aviation industry for a second year running. Singapore Airlines was named the world’s best airline, taking the title over from last year’s victor Qatar Airways. China Southern Airlines was the industry's most improved, while Air Asia was awarded the world's best low cost airline. This year marked the seventh time airlines from the EX-YU region made it into the awards list and the second time a carrier from the region was featured in three categories. Earlier this year, Skytrax named the world’s best airports, with Belgrade and Skopje ranking sixth and tenth in Eastern Europe respectively.


Comments

  1. Nice! Congratulations

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    1. Aeroflot !!!

      Any list in which Aeroflot is in top 10, other than aircraft accidents per year, is a pure fiction.

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    2. When did Aeroflot have an accident since 2010? If you have no idea about airline industry you should better comment on index or kurir

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  2. Skytrax lists still mean something It's good for reputation. So congratulations.

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    1. If you pay Skytrax or if you take their consulting services then you win. But it is true that they are most sought after awards in airline ind.

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    2. Somehow I highly doubt JU, OU or JP paid Skytrax anything.

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    3. Skytrax is a marketing puf. It has no reputation except marketing value. How can you review an airline except as a flying hotel?! Very difficult and subjective. To give you example, the top 4 airlines consists of 3 airlines, who dont belong there due to serious incidents and accidents in the past....

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    4. I agree totally on unreliability of Skytrax. How can an airline that has average 7/10 reveues and no category more than 4 star, be official 5 star carrier? Talking about Lufthansa. OK, is true. People are often overcritical, they tend more to write about bad experience that about but nevertheless.
      And than skytrax say that they evaluate how the problems are beeing solved. Well, when it comes to problems (cancelled flights, missed flights etc.) no company handled me with less respect than LH! Skytrax rating is definately one of those things you can buy with money

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  3. It would be interesting to see the exact perimeters they were ranked on.

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  4. Air Serbia in to 10 with hybrid model where you pay for food? Seriously?

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    1. Interesting how you singled out Air Serbia. You have to pay for food on Adria as well and 98% of Croatia Airlines flights too. Also the majority of European airlines now charge for food. I think it's stupid but it has become the norm.

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    2. Air Serbia still has many amenities small European airlines don't including on board wi-fi and dedicated ground lounge.

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    3. Air Serbia was once a good European airline. Not anymore.

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    4. "and 98% of Croatia Airlines flights too."

      it will be 100% soon. Full hybrid model will be employed.

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    5. air serbia has JFK and 91 year history. Much more important than a piece of sandwich and free drink.

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    6. Air Serbia has 5 years of history, not 91. JAT Jugoslovenski Aerotransport died long time ago as well as and together with Yugoslavia. Not even Jat Airways was successor of JAT, not to mention Air Serbia with arab "know how ", leased planes and different people employed

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    7. Legally both were succsessors of JAT wheather you consider it or not.

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    8. air serbia is a successor, just like most old airlines have such.
      Finnair was found in 1923 and was initially called Aero O/Y.
      Aeroput > JAT > air serbia....simple..

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    9. Again well known double criteria, so often here : one day spitting on JAT and Jat comparing to today and thanking God it has absolutely nothing to do with Air Serbia, and few days later proudly presenting Air Serbia as the successor, probably by same people Lol lol lol!!!

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    10. It is mainly thanks to JAT that helped maintain this company alive for so many decades. As JAT suddenly fell to the ground it was rescued by air serbia thus inheriting at least the 91 year history behind it. Lets hope the new JU carries on and on and still flying to newer horizons.

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    11. JAT was the successor to Aeroput, because they were the airlines of the same country, Aeroput of Kingdom of Yugoslavia before the WW2, and JAT of SFRJ, after WW2. After that Yugoslavia desintegrated. New company was forme for SRJ, which was total disaster and was shut down by the government of Serbia, which together with Etihad estsblished COMPLETELY NEW AIRLINE of the completely new country - Air Serbia. And therefore Air Serbia is 5 years old and is not successor to Aeroput, JAT and Jat

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    12. Everything you wrote above is completely wrong. Yugoslav Airlines was not the succsessor to Aeroput. It was a newly formed company which you can see from documents when it was formed. However, Jat Airways and Air Serbia are succsessors to JAT. None of them were newly created. They just reqiluested in the state register to be renamed. This is visible in state register online. That's how Air Serbia retained all slots, IATA code, code shares etc many of which date from Yugoslav Airlines time. Please try to think a bit or research before writing utter rubbish.

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    13. Jugoslovenski Aerotransport was formed as a new company but rights were transferred from Aeroput which halted operations during WWII. Air Serbia is legal successor and internationally recognized as 91 years old. Except maybe in your country?

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    14. JU is 91 years old. Please----no more room for arguing.
      I know it hurts you but this is reality.
      JU hold the richest aviation history in the Balkans and even in Europe!
      Viva JU! Viva!

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    15. Air Serbia is 5 years old. It is owned partly by Etihad which is 20 years old. New brand, new leased planes, new business policy btw. bad one, new people, new country. 5 years. Fulstop.

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    16. Sorry hun that's just not how it works. Just because you lease new planes and change your uniform and management does not make you legally another company. When you study law maybe you will get it.

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    17. Novokomponovani drzavljani iz novokomponovanih drzava, sa svojim novokomponovanim pojmovima.

      JU was, is and will remain the benchmark for this backwater part of Europe.

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    18. Benchmark, leader, history, tradition, owned by novokomponovana arab state, and FIVE YEARS OLD, in letter, without big words, and no matter what you want to believe. And for the end some companies WITH long tradition :Air France KLM, Lufthansa, Aeroflot, Alitalia. Sorry Air Serbia is not there, nor Aegean, nor Brussels Airlines Sabena, Olympic Airways and JAT are history and what exist there today has nothing to do with what it was before. And for all of you insisting so much on 91 years of Air Serbia - on your place I wouldn 't be proud but ashamed that after 91 years and belong from the biggest ex-yu republic and inheriting everything from Yugoslav times, it' s in the same league with OU, YM and JP - because after 91 years compared to much less of others in ex-yu it should have at least triple bigger fleet, triple bigger destinations net and triple more passengers carried. Dakle bolje se poklopite usima i cutite Zdravo !

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    19. Oh ok. Now I get it. Just forgot to take your meds this morning. It's unfortunate you know neither English nor your own language. You got Zdravo right though.

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  5. Aegean is an airline ex-Yu carriers should watch and learn from. In every respect.

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    1. I really do not think that is is fair to compare our airlines with Aegean.
      They are based in a country that is a global tourist powerhouse. And in a country which despite its economic crisis has bigger GDP that all the exyu countries combined.
      A comparison with the flag carriers of countries such as Czech Republic, Hungary, Romania, Bulgaria, Cyprus, Slovakia, Malta, Moldova is far more accurate. And compared with them our airlines are in pretty good shape.

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  6. Good job to all three.

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  7. I think nothing to celebrate for JP. Def. not among bests in Europe. Its 9th out of 10 in Eastern Europe. How many Eastern European Airlines are there? 14 or 15

    Strange Air Baltic with its CS300 is missing...

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    1. Air Baltic is actually in the category of airlines in northern Europe. They were 6th. Finnair first.

      1 Finnair
      2 Norwegian
      3 SAS Scandinavian
      4 Icelandair
      5 WOW Air
      6 AirBaltic
      7 BRA
      8 TUIIfly Nordic
      9 Primera Air

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  8. The biggest improvements in service from Adria and Air Serbia these past two years has been abolishing the charge for a cup of water onboard.

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  9. SQ definitely deserves the award for being nest in the world.

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  10. It's nice that all three of them have done well. Hopefully they win a category next time and try to improve services.

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  11. I think there is quite a big difference in service between OU, JP and JU so it is odd that they are all ranked so closely.

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    1. I would say exactly the opposite. What is the difference between them?

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  12. It's surprising that none of the YUG3 didn't make the top 100 list because if you look at it, they certainly deserved to be ahead of some.

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  13. Nice looking crew in the pic there. Congrats to all airlines.

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  14. Poor Montenegro Airlines. No mention of them.

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    Replies
    1. And the most ironic thing is they are the only full service airline in yu left!

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  15. I voted for Turkish. Flew with them many times. Excellent service, food, cabins. Really above average in Europe.

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    1. They are good inside the cabin BUT they have way too many safety related incidents.
      Company culture regarding safe flying operations is very bad.

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    2. I had more than 400 flights in my life and can confirm that way TK treats their passengers on the ground is one of the worst I have ever experienced

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  16. Fourth in eastern Europe but rock solid, hard on, full on Number 1 in Western Balkan. Thats the only thing that matters! #dontdieneighborcow

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  17. Am I the only passenger who prefers to pay for food if I need it, rather than be given a tired half sandwich on Lufthansa or Swiss.

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    1. I don't think the food offered for sale is much better than the LH sandwich. But I think it just degrades the product a bit, having crew handle cash, look for change and so on.

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    2. Honey, Lufti is not only about food and you know it. Planes, safety, network coverage, cabin crew, strikes, punctuality, product variety, brand, image, reputation, leisure & business.
      Lufti is really number 1 for a very good reason.

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    3. Some of LHG planes are older than OU or JU planes. LH crew has been on strikes in recent years more than most other airlines. Crew is professional but doesn't stand out compared to the crew in picture or SQ crew. Germanwings 9525 in 2015 was a dark spot on LHG safety history. Leisure and business is available on other airlines.

      Lufti has massive footprint and near monopoly in central and CEE, that's where network coverage, product variety and image come from.

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    4. Oh come on!!!!! Lufthansa cabin service???? They need one hour (!) to serve food. I get into the airplane. Stewardess instead of helping people with bags etc. just stands there board. After plane lands and is at the gate instead of taking care of passengers first think she does she checks messages on her mobile. On Geneve line stewardesses don't speak French etc. etc. etc. Not mentioning that FRA is one of most chaotic, unpractical airports I ever been to. Ground service even worse. If you want to be ignored by arrogant bastards you are welcome to fly LH

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    5. Obicno letim na pun zeludac. Navika stecena jos za aktivna letenja.... citaj pilotiranja. Tako da mi hrana, pa cak i na letovima duljim od 6 sati ne predstavlja nista. Docim izbor vina znaci jako puno. Po tom kriteriju, TK daleko ispred svih. LH je OK, ali samo do 6.buteljice....nakon 6.me stjurke malo cudno gledaju..... A mi tek na pola puta

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    6. Postovani gospodine, mozda ste zaista bili pilot kao sto tvrdite. Iako vecina Vasih kolega svoje koleginice iz kabine ne vredja nazivajuci ih pogrdnim imenima, sto bi mogao biti jedan razlog zasto vise niste pilot. Drugi razlog bi mogao biti alkohol, s kojim ocito imate problem. A ako Vas "stjurke" cudno gledaju, to je zato sto procenjuju da li Vam je u stanju nakon sestog pica potrebna prva pomoc, ili izdavanje "final warning" - a, a oboje je deo njihovog posla. Srdacan pozdrav !

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  18. So which airline do you guys think is the best in Europe?

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    1. The new wings of Europe!

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    2. Icelandair. Great planes,great safety,good onbard entertainment... Solid price. Connects to the Us

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    3. Turkish, after thing long nothing, than Swiss. I never flew KLM, BA or AF, but LH, SAS, AZ are crab

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  19. Czech Airlines in the list?? LOL! This is the joke of the millenium. Old planes, shabby service.
    Yet again, not a word about YM or Aviolet. Not even Belavia....
    As usual, everything is related to politics...

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    1. Aviolet? Are you serious? It's not a standalone company and its flown by Serbian tourists which most certainly don't participate in Skytrax surveys.

      What politics are you talking about? The fact that Air Serbia makes the list but not Aviolet is proof of politics for you?

      What on earth are you smoking?

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    2. Because it is a political ranking, just like Eurovision.
      In WHAT way is W6 better than JP? And oh wow, suddenly 3 out of the 10 airlines are Russian. Please, give me a break.
      I would put both pobeda and W6 down on the list and definitely increase JP.
      And no BT? EXCUSE ME?? Latvia is also in Eastern Europe (north east) so, I can't think of an airline better than them in region. But yeah, lets put Czechia in the list just because it is one of the most developed countries in the former bloc.
      Skytrax is a joke.

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    3. BT is in the northern European category.

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    4. Russia is the largest market out-there.

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  20. Lot? LOT offers no service whatsoever besides a chocolate and a glass of water.

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  21. Air Malta? It is joke not a company

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    1. Air Malta is offering tuna sandwich and drinks

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    2. Flew Air Malta - one hour flight - cristally clear Mediterranean skies in August-the calmest and quitest and sunniest flight I ever had - turbulence announced and FSB sign on the whole flight so that cabin crew which was about 50 years average, purser 60 don't have to work Fuj, never again

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  22. How many words about fucking sandwiches...i really dont care if there is no food served on flights LJU-MUC/VIE. Im bothered that this ticket still costs 200+€! Flights over 2h should have some food. I agree.

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  23. Da ja odem u Južni Sudan, sigurno bih bio najbolji biatlonac tamo, tako da... Europa je premala, da bi imalo smisla grupirati aviokompanije prema regijama. Ako te nema između prvih 5, max. 10 u Europi si nitko in ništa

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    1. Award systems like these are designed in that many categories so that everyone gets on the list somewhere and takes the prize for something. Seems only Stromboli Airlines are missing. Wait, Montenegro too.

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  24. Airsebia has been getting hammered with bad reviews on skytrax this past year.... far cry from a few years back.

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